nope, not in writing- guy talked it several times, wrote short hand on the important paper and I didn't read over donnie's shoulder - we were just relieved that they were going to open it up!
Read the relase papers today - they actually mention the fix that is online - a loose or broken band (an 18 dollar part!!!) inside the trans. and that we declined the fix! They never mentioned that to us! They wanted us to plop down $5000 for a new transmission! We looked up that fix when we got home and was heated.
Going to call Furd

tomorrow and complain about the service dept.
New question. Donnie's dad knows mechanics up in Fallon (7 hr drive). Once that first shift is done, it shifts/down shifts fine the rest of the time which leads us to think that the band is loose and not broken- would it be safe to drive it up there?