GotApex? Forums - View Single Post - Denon non-Authorized Dealers --> no warranty??

ufcrusher · 08-20-2001, 11:44 PM

There is no warranty if its not from authorized dealers, but in some states this is of questionable legality. Thus depending on the size of the company and their confidence in their legal staff they may or may not attempt to enforce this policy. Denon is one of the companies who does enforce it. I have witnessed this experience (to my glee) happen to a schmuck who bought the receiver online from an unauthorized vendor after using me to learn and shop the product. The arse came in and told me it wasnt working. I checked the receiver (AVR2801) and found that it was in fact defective. He then had the audacity to try to get me to switch it for him, I laughed (ok maybe I didnt quite laugh) and told him to see what (if anything) Denon would do for him. He told me that he tried that first, and they refused to help him since he couldnt prove that he had bought it at an authorized dealer. He then tried to contact the place where he bought it, found them completely uncooperative, and ended up having to pay for it to be repaired. (I know the aftermath because he came in to buy cables after the fact and I asked him what happened.)

08-20-2001, 11:44 PM	#2
ufcrusher Admiral Join Date: Jul 2000 Location: Boca Raton, FL: By way of: Poway, CA; Gainesville, Fl; Penn Valley, Pa. Posts: 5,680	There is no warranty if its not from authorized dealers, but in some states this is of questionable legality. Thus depending on the size of the company and their confidence in their legal staff they may or may not attempt to enforce this policy. Denon is one of the companies who does enforce it. I have witnessed this experience (to my glee) happen to a schmuck who bought the receiver online from an unauthorized vendor after using me to learn and shop the product. The arse came in and told me it wasnt working. I checked the receiver (AVR2801) and found that it was in fact defective. He then had the audacity to try to get me to switch it for him, I laughed (ok maybe I didnt quite laugh) and told him to see what (if anything) Denon would do for him. He told me that he tried that first, and they refused to help him since he couldnt prove that he had bought it at an authorized dealer. He then tried to contact the place where he bought it, found them completely uncooperative, and ended up having to pay for it to be repaired. (I know the aftermath because he came in to buy cables after the fact and I asked him what happened.) __________________ Welcome my son, welcome to the machine...Where have you been? It's alright we know where you've been....