AaronNa

I placed an order on Jcrew.com. I got a confirmation e-mail that the order shipped. Their website even reports it shipped. After 5 business days I did not receive the order.

I finally call customer service and they inform me "Gee, this is weird, all the items you ordered ordered never shipped. They are now out of stock, so we can no longer honor the sales price." They said my only option was to cancel the order.

They wouldn't even give me any coupons or discounts for my inconvience. All they said was we are sorry our web site has problems.

Wow. I would expect this treatment from some no-name website, not from a well-known company like Jcrew.


p.s.- They had the nerve to ask me to print out the webpage and my e-mail confirmation and snail-mail it to them so they could debug their website. Yeah right, I'll be sure to do that.