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Their motivation is to keep you as a paying customer. You need to call them and remind them what their motivation is. Don't get mad or "aggrivated" just calmly tell them what you are willing to do if they do not fix this as you think they should. If you are willing to report this to sites which support their business, then tell them that. If you are willing to call them up twice a week to remind them they are wrong about this, tell them that. If you are willing to report them to various pro consumer agencies tell them that. Bottom line is you have to hit them where it hurts. Don't give up because giving up would be easy, strive because you are right!
p.s. (see my thread re: urbanq!)
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