pretty much every e-biz in existance has problems fulfilling orders, etc, at least part of the time. is it frustrating? sure it is. i've been pissed off my times than i care to tell by websites screwing up orders, etc.
just hang in there. jcrew is, in general, a great store. because they have a long history in mailorder and b&m stores, they have a lot more motivation to make sure their website operates well. they're not going to just disappear overnight.
on another note, i do not understand why people bitch about the deals that Apex posts. especially in a case like this. they screwed up an order -- big deal. it's not like they charged you and never sent you merchandise and then refused to credit your credit card. just because they make one mistake, it's not really necessary for Apex to quit posting deals from that site. now if they're shady and screwing people over, i think Apex is going to stop posting deals on his own. he doens't want us getting screwed. but he's not going to quit posting from some store just because they make a simple mistake.