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I've never had any problems with Pacbell either. I guess it's because I had it installed over a year ago before this latest consumer craze to get broadband access at home. I called, they set an appointment within 3 weeks and came on the exact day at almost the exact time. The tech was pretty knowledgeable and gave me a PC card for my laptop since I already had a NIC in my desktop. The whole thing took only 15 minutes. I've never experienced an outage. It's worked without fail this entire time. The only complaint I have is with their e-mail, but I don't use their mail servers for my primary address anyway.
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