sugar not vinegar!
Well done Skyjuice! That's the way to do it - when you come at people angry they put up their defenses. And with a lot of the Customer Disservice people in ANY company, that will get you nowhere quick. I swear these companies try to pay as little as possible and then wonder why their CS departments suck so badly.
Good luck with your Essential problems - I've never had a problem either, but I have had problems with two other LD companies (one of them Bell Atlantic, now Verizon) charging after the account was termed. So this problem isn't limited to Essential at all...
G
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