update # 2 - They are saying that my service stopped on 9/08/00 and the 12.35 that they are billing me is for last months billing cycle, they did send an email and here it is-
Dear Mr.
Thank you for choosing Essential.com, Your Energy and Communications Marketplace!
You will receive billing statements for services we provided to you up to the date your service was canceled. No new charges have accrued on your account. Once we are in receipt of your final payment you will no longer receive bills from Essential.com.
If you are in need of further assistance please email us back.
Thank you,
Your Customer Care Representative
Essential.com
Your Energy and Communications Marketplace!
http://www.essential.com/help
ok, thats better than the one i got a day earlier- here that one is!!!!
Dear Valued Customer,
Thank you for choosing Essential.com as the solution to your communications needs.
Your account was cencelled on 9/08, you were not billed for services this month. We have not yet received the refund of the $100 promotional check yet.
Please email us back if you are in need of further assistance.
Thank you,
Your Customer Care Representative
Essential.com
Your Energy and Communications Marketplace!
http://www.essential.com/help
Let this all be a lesson to you- Do not get involved with shady online merchants that have no phone number that works, and uneducated employees who want to "realisify" the call. OK - one good thing came of this whole thing, and that was the phrase, "releasify the call" . As mad as I was, on that phone this morning, the fact that the representative thought that "realisfy" was a word almost made me want to pay the 100 bucks just for such great comedic material.
Conclusively,
I really didnt get over on essential, cause i spent a total of 65.00 dollars for there 100.00 and one BIG headache, so was this promotion worth you ask? I think not. IMHO, stear clear of this company, and for laughs, if you must, get some freinds and call there 1-800 number (if you can get through!) and let the laughs begin, because the grammar that was used today folks, surely provided me with water cooler and bar-side conversation for years to come. I think that here is where I "realisfy" this thread-LOL
[Edited by skyjuice on 10-12-2000 at 05:54 PM]