Well, I asked for it. I am not assisting the training dept. anymore.
We are in a 'roll out'.
The software(s) we at work support sucks. I am not a programer, but OMG this sucks!
We released new versions of the software. 3 major shipping softwares all released at the same. Pissed off shippers calling... (sorry if you are a pissed off shipper).
At 2nd level we have about 40 of us. We also have about 25 assists (cool, good, techs from 1st level) and when I left work we had roughly 150 customers waiting for us to call them back. And a call wait at 1st level of about 20 minutes I think the highest I saw was 25 calls waiting for one product. No end to this... the queue will be there for prob another week or two.
The damn thing is corrupting the database in every perverse way. Losing shipping history and removing the address book flags to locking the customer from shipping due to 'phantom' billing info that has to be transmitted to our host.
Communications is totally F@cked. It is actually locking the systems up... Developers tell us there is no DOS in our software but for some reason, WINOLDAP is not responding and that is DOS related. The link software we had in older software was 16-bit, I am betting my small paycheck....
Oh and the kicker... the first thing the software does is check the system for the required components. Does this through a configuration profile.ini... (LOL) This has messed up so many systems!!! (I am going mad!) For some reason, when the software does this, desktop crashes, or it misreports information (hd space and memory), or, the best yet, takes the whole system down. (eula to the rescue!)
Do I really have to go to work tomorrow? My supervisor wants me to go in early... I am already staying 2 hrs late.. I guess it would help with Christmas...
AAARRRRGGGGG!!!!!
