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try this:
reboot to Windows safemode (yes, it the defrag process will take longer, but it might actually work instead of failing)
if you don't know how, just restart, and kep tapping the F8 key (before windows Starts to load) until you get a menu. Select option #3.
Once you are in safemode, make sure you screen saver is disabled by going and re-selecting <none> for the scr.saver and clicking apply/ok.
Now, press Ctrl+Alt+Del *ONCE* (together). this will bring up a little window with a list of program names. If you ony have systray and Explorer listed, simply click cancel. If you have anything else listed, select the name of the program and click End Task. Repeat this until you only have Explorer and Systray left.
Also, don't use animated mouse cursors.
now try to run scandisk and then defrag. it should work.
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