DNS question

[eSDee]

I am about to move a company website to one of my servers and I am having some trouble explaining DNS nameservers to the client. The client has been hosting his site for years on a server that is dedicated to web serving, and so it has a static IP that resolves to the domain name. I am going to be moving him to my webhost that I have multiple sudomain's residing on, and in the past all I have had to do is change the DNS information for the website on whichever website registered the site. Since I don't have access to whatever website/service he initially registered his website with (like 15 years ago) I cannot make the changes to the DNS. He wants to do it himself, and he is asking me for the IP address of the new server where his site will be hosted. I tried explaining to him that his website doesn't have its' own IP addy because it is a subdomain, but he doesn't get it. He is used to just pointing his domain to an IP address and is not familiar with anything else.

Is there anything that I might be missing? Is his only choice to change his DNS Servers somehow?

[DarkFury]

Can you do a "Whois" lookup on him to find his original registrar?

Do you have the nameserver addresses for your server? If so, I'd just tell him to call his initial registrar (they should have a phone number) and have him tell them the new nameservers for the domain... and let that registar perform the switch. (Either that, or try to get him to switch over to something like GoDaddy.com which will allow you to do it yourself... usually at a much cheaper cost.)

Any decent registrar should be able to accomplish this with the domain owner's approval... UNLESS... they are one and the same as the former webhost. Then you might run into problems if they have the Registar lock on the account and don't want to let go of it. (I've had a problem like that in the past with a former registrar).

Good luck mang... :thumb:

[mcs328]

Uhmm...I guess it's like a telephone extension at a company.

[eSDee]

Thanks fellas.