mcs328
08-07-2006, 01:16 PM
This is just more of a rant. I bought a Dell 1505 with a 60gig HD. After using the Dell De-crapifier, I noticed that I have only 50gigs total of HD space.
I speak to Dell tech support to find why I'm missing 10 gigs. From our 42m 11s conversation I find out a few things. The HD is coming up in the BIOS with only 58 gigs. The other 8 gigs is taken up by a hidden partition which according to Dell is where all the CD's that came with my laptop are stored as an files as well as an image file of my laptop as it shipped from Dell.
To get him to tell me this, I had to walk him through the process. It was like pulling teeth. I had to grill him on the 10 gig discrepancy. Then asked him if it's hidden for my protection, what's on the partition. If it's an image file and he tells me I can use Ghost to get it then 1) How would I get it if it's hidden 2) How would I use Ghost if it expires in 90 days and 3) Why would you tell me that DELL would reformat the HD and not use the hidden partition with the image file to load it up again if you're going to use CD's to install it again? Isn't that the point of the hidden partition? To not have to load it up using CD's and use an image file to get it back to it's original shipped state? Does the WinXP Media Center really take up an 8gigs just for the OS itself?
:throw: I don't what level of tech support he was but he just finally said that it was too technical for him. Bottom line according to him, the missing 8-10gigs is a hidden partition that contains an image of my orginal shipped state that can be accessed by hitting CTRL+F11 and use the DELL Recovery System to restore laptop. This needs to be more clearly stated I think because I get a little annoyed when he tells me that Dell warns it's users that the extra stuff takes up a little of HD space. I think 10gigs or about 10-15% of HD space that is untouchable is significant. The OS and all the stuff further diminishes the amount of free space right out of the box.
Oh well...I'm done.
I speak to Dell tech support to find why I'm missing 10 gigs. From our 42m 11s conversation I find out a few things. The HD is coming up in the BIOS with only 58 gigs. The other 8 gigs is taken up by a hidden partition which according to Dell is where all the CD's that came with my laptop are stored as an files as well as an image file of my laptop as it shipped from Dell.
To get him to tell me this, I had to walk him through the process. It was like pulling teeth. I had to grill him on the 10 gig discrepancy. Then asked him if it's hidden for my protection, what's on the partition. If it's an image file and he tells me I can use Ghost to get it then 1) How would I get it if it's hidden 2) How would I use Ghost if it expires in 90 days and 3) Why would you tell me that DELL would reformat the HD and not use the hidden partition with the image file to load it up again if you're going to use CD's to install it again? Isn't that the point of the hidden partition? To not have to load it up using CD's and use an image file to get it back to it's original shipped state? Does the WinXP Media Center really take up an 8gigs just for the OS itself?
:throw: I don't what level of tech support he was but he just finally said that it was too technical for him. Bottom line according to him, the missing 8-10gigs is a hidden partition that contains an image of my orginal shipped state that can be accessed by hitting CTRL+F11 and use the DELL Recovery System to restore laptop. This needs to be more clearly stated I think because I get a little annoyed when he tells me that Dell warns it's users that the extra stuff takes up a little of HD space. I think 10gigs or about 10-15% of HD space that is untouchable is significant. The OS and all the stuff further diminishes the amount of free space right out of the box.
Oh well...I'm done.