inmountains
07-31-2007, 10:03 AM
My wife and I get married in November, 2004 and decide to build a new home, since we now have six kids together. So in March, 2005, we move into a brand new, 2,800 square foot home. Since this is a new development in Colorado, there is no Cable TV yet, so we decide to get Satellite TV. I call DirecTV to come out and install the dish. They send a guy out from their contractor, "Ironwood Communications", to install the dish on my new house. He drills a few holes into the side of the house, and then tells us he cannot install the dish on the side of the house, and that we need to get a pole for the dish. I asked him why he drilled the holes in the house if he couldn't install it, and he tells me to drive some nails into the holes to cover them up. I throw him off my property, tell him to never come back, and then have Dish Network come out and install their system.
Six months later, I get a "Late Notice" for past due money from DirecTV for an install and service in California. I tell them I don't live in California, I live in Colorado. I send them utility bills, paycheck stubs, mortgage payments, copy of driver's license, tax returns, and more to prove I live in Colorado. They keep pestering me to pay this bill. So I ask them for the information on the California install. Lo and behold, the California install had the EXACT SAME PASSWORD I gave them for the Colorado install. The password was a 'non word/number mix', so it could not have been coincidence. I also found out that Ironwood Communication is based in California. So what happened is that Ironwood Communication created a FAKE INSTALL in California using my name, SS number and password, so they could get paid by DirecTV. I explained this, over and over again to DirecTV but they would not listen and kept demanding money from me. So I had to pay them about $250.00 to save my credit report, plus another $100.00 in certified mailings I sent them over and over again.
So I will NEVER, EVER use DirecTV again. I got my parents to go with Dish Network. I have several rentals and I do not allow DirecTV to be installed on any house I own. Plus I recommend that no one ever use DirecTV. I laugh whenever I see DirecTV listed on Apex as a good deal. They have poor customer service, are predatory in nature and do not listen.
Six months later, I get a "Late Notice" for past due money from DirecTV for an install and service in California. I tell them I don't live in California, I live in Colorado. I send them utility bills, paycheck stubs, mortgage payments, copy of driver's license, tax returns, and more to prove I live in Colorado. They keep pestering me to pay this bill. So I ask them for the information on the California install. Lo and behold, the California install had the EXACT SAME PASSWORD I gave them for the Colorado install. The password was a 'non word/number mix', so it could not have been coincidence. I also found out that Ironwood Communication is based in California. So what happened is that Ironwood Communication created a FAKE INSTALL in California using my name, SS number and password, so they could get paid by DirecTV. I explained this, over and over again to DirecTV but they would not listen and kept demanding money from me. So I had to pay them about $250.00 to save my credit report, plus another $100.00 in certified mailings I sent them over and over again.
So I will NEVER, EVER use DirecTV again. I got my parents to go with Dish Network. I have several rentals and I do not allow DirecTV to be installed on any house I own. Plus I recommend that no one ever use DirecTV. I laugh whenever I see DirecTV listed on Apex as a good deal. They have poor customer service, are predatory in nature and do not listen.