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View Full Version : Suckage: Factory warranty



renovation
10-06-2007, 06:50 PM
Beware when you have a factory limited warranties on anything. I just had to have a new pressure switch for my A.O.Smith power vent gas water heater.

I paid a ton for this unit $600.00 new in 2005. It came with a 6 year limited warranty I never read before buying. like most i dont read warrantys before i buy a product .i know it had 6 years that seem good to me .
well here is the sucky part .
1ST i have to buy the part .(factory wont supply it or order service repairman )glad im a contractor or been out a service call fee to .

2nd install the replacement part $85.00 out of my pocket cost.

3RD wait till my suppler is credited for my return defective part. (told this will take a while per my parts supplyer )

4th being charged $20 for my supplyer to handle the return and paperwork for the defective part.

i needed the hot water asap and still cheaper then replacing with a new unit .also i removed the chimmney so i have to have a power vent high efficiency unit .

uncledaddy
10-06-2007, 07:02 PM
Sometimes it seems the steps needed to take advantage of a warranty are not worth the hassle. In your case a couple hundred spent to repair and wait for reimbursement is better than your other option.