NSS Belkin

[Houdini]

I may have posted my frustrations with my "I promise it will be compatible with the new "N" and "MIMO" technologies" from both the retailer and Belkin a year or two ago, only to find out that my later-purchased Inspiron e1505, with "draft-n" and no PCMCIA slot (only expresscard) will not converse nicely with my wireless router.

Finally, after deciding I didn't want to be tethered anymore, I sent Belkin a nice question/letter from their web page, basically explaining that I purchased their primo-"pre-N" router and card, which both worked wonderfully until I got my Inspiron about 1.5 years ago. As there is no firmware available, and I'm basically stuck with buying a new router to become a wandering internet addict, I asked if they could help.

To my surprise, they sent back a nice email apologizing, saying that they'd been working from the beginning with the negotiations for the "N" standard, and if I called a phone number and gave a confirmation number included in the email, even though my router is out of warranty, they will replace it free of charge with their newest "N/Draft-N/whatever" router. Just send it it, and I'll get a brand new one.

Yay for customer service...first time I've said that without sarcasm in a while.

So, props to Belkin...I recommend them.

H

[Napoleon54]

Huh, wow, I'm impressed. Thanks for posting the positive experience. Good news is just as helpful as a rant IMO. I will certainly consider this next time I'm shopping for something Belkin sells.

[renovation]

belkins always done me well on warrienty problems .only thing that i have had to do is lot of warrienty calls on there units .
and they have all tech support from Pakistan that speak english as bad as i write or worst :( they do take care of you on a fail part. i have seen more of there products fail then name brand . but then there products seem to cost 10% or more less then the major brands.