View Full Version : BCCode errors on my Gateway
01-13-2008, 04:01 PM
My Gateway has started for no apparent reason shutting down. I called Gateway tech support, first they said to recover it to two weeks prior, than they said I put software that is for XP on a Vista machine and it corrupted, than someone finally asked me the error codes and they said it's a hardware failure of the hard drive. The computer is still running well in between these shutdowns. I browsed a bit on Google, can it also be a ram or cpu problem? Below is the errors on the screen I get, hopefully someone can shed some light on it.
OS Version 6_0_6000
01-13-2008, 07:54 PM
If its Vista on your machine that's the problem-crappy software! But to be truthful, I don't really know.
01-14-2008, 08:03 AM
What happens? Do you get a blue screen, does it just power off, do the errors appear in a windows screen.. ?
01-14-2008, 09:18 AM
Hi Jeffbx, Exactly what happens is it goes to a blue screen with a lot of words that I can't read because in a few moments, it reboots. It says something like if this is the first time of this crash, could be hardware or software, data can still be saved, before I can read the rest it reboots. When it reboots, I get an error screen, I can click on details. And the details are the BCCodes I list above. I took screen shots of the screens but how do I post them? I also can click on "Check for a solution" and when I click on that it looks for a half minute, then goes away with no notation, not even anything like there is no solution to be found.
3 screen shots are posted below.
01-14-2008, 09:25 AM
Thanks to sbp's help in posting my screen shots, below are the three shots. The first is the initial screen, the 2nd and 3rd are the details.
01-14-2008, 11:01 AM
01-14-2008, 11:01 AM
01-14-2008, 11:03 AM
01-14-2008, 12:08 PM
You can get a better idea if you can capture the blue screen details.
Do this -
Go to Control Panel.. System.. Advanced System Settings.. Startup & Recovery settings, and uncheck the 'automatically restart' box under system failure.
Now, the next time the error happens it'll stop at the blue screen so you can take better note of the details. The first 3 or 4 lines on the screen are the most crucial - that'll tell you the type of error, file involved & memory area affected. With that, you can get a much better idea of what's causing the problem.
01-14-2008, 12:21 PM
Did that Jeffby, but by that point I am out of Windows, I think but if I can't capture that screen, I can read and take notes. Maybe I can try taking a digital picture of the screen. Thank you
01-14-2008, 01:23 PM
Yes! Forgot to mention that once you hit the blue screen, you won't be able to capture or print the screen. You'll have to write everything down or take a picture.
01-14-2008, 10:09 PM
Here is a digital picture of my screen after another crash. I can't tell what it means, hopefully someone can shed some light for me http://www.raymondkwan.com/uploader2/files/1158/screen%20cropped%20IMG_2790.jpg
01-15-2008, 08:21 AM
OK! That helps a lot. The error 'DRIVER_IRQL_etc' indicates that the driver listed below (inteldh.sys) tried to write memory (the first 0x00000001 is a write error) to either an invalid area or a protected area that was already in use.
Although this narrows it down, it does not solve the problem. It's possible that this was caused by either bad hardware or a bad driver (but I kinda doubt it's your HD).
If it were a read error rather than write, I'd suspect your RAM first. It's still possible that RAM is the issue, but not as likely.
So let's look at the offending driver - INTELDH.SYS. This is (obviously) an Intel driver, and it's part of the Intel Personal Media Server (http://www.intel.com/research/exploratory/personal_server.htm). Is this a service you're familiar with? If so, you might try updating drivers or software version for whatever this is controlling. If not, have a look in Add/Remove programs & see if you see it listed - if so, you might want to uninstall it & see if the problem goes away.
Also have a look in your device manager (right click My Computer, choose Manage, click Device Manager on the left side). Look for any devices with red or yellow marks next to them - if you see any, could also be a bad driver or bad hardware device.
If none of this helps, start pulling hardware. Disconnect everything that's not critical to booting your machine, including extra RAM & any USB devices. See if the error goes away. If it DOES, then it's likely a hardware problem with one of your devices, and the best way to find out which one is to add them all back, one at a time, checking for the error with each new device added.
Last step, if all else fails, format & reload. If it's a driver issue, this will certainly take care of it. Actually, if you get to this point just let Gateway ship you a new drive - then build your OS on the new drive, put your old one in as a 2nd drive, and copy all of your data over to the new one. Then format & ship the old one back.
Whew! That's a lot of troubleshooting.
01-15-2008, 08:45 AM
Boy JeffBX, that's a lot of mind work, I greatly appreciate it. I am not familiar with the Intel Personal Media Service but I will try to follow your recommendations. Gateway said it's the hard drive and they are sending me a new one but somehow they way the hardly troubleshoot and my first two calls blamed it on Vista incompatibility with XP programs, I don't feel comfortable with their diagnosis. Thank you again.
I just looked at add/remove and the 5 intel things I found are: intel graphics media accelerator driver, intel management engine interface, intel matrix storage manager, intel network connection drivers and intel viv software. There is nothing with the name "intel personal media server". Could that have anything to do with Slingbox? I am going to unplug Slingbox because it was the last hardware put on the computer. I checked Device Manager, no red or yellows marks.
01-15-2008, 11:13 AM
Intel VIIV is for home media PCs. That is likely the connection to intelDH.sys.
01-26-2008, 09:53 PM
Gateway was to send me a new replacement hard drive pre-loaded and ready to roll. Instead they send me an unformatted drive that was not the 400gig I expected, instead they screwed up and sent an unformatted 500gig. They are now sending a recovery cd so I can use the new drive. Lot's of effort on my part but the good part but I gained 100 gig.
01-27-2008, 10:04 AM
Seems that the new hard drive stopped the problem. I formatted it and all I have running is Vista. Still possible I suppose that it could have been software issue and by changing the hardware I may have also inadvertently fixed the software issue. In any event, problem over.
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