renovation
03-14-2008, 12:04 PM
my 20 page super heavy paper shredder broke .it works just will not turn off unless i unplug it. called the company they are replacing it(Shredcare). i dont know if i have to ship the old unit back or not. if they want the old unit back and want me to pay for it. then this is really going to blow as this unit is very heavy. they never said anything about returning the old one. but i did get tracking info that the replacement unit is on its way and will take 7 days to arrive from Calif.
anyone have any history of dealing with Shredcare on replacement of there products ?
it took me a hour to get to the tech support when i made my report .and only 2 mins with the lady. she was great only needed a min of info and said for me to email a copy of my sales slip and they ship a replacement.
i wonder if it be a new unit , just a head replacement ,or a refurb coming .i will say my unit has to weigh in at around 20 -30 pounds maybe more .she even said thats one heavy unit :)
anyone have any history of dealing with Shredcare on replacement of there products ?
it took me a hour to get to the tech support when i made my report .and only 2 mins with the lady. she was great only needed a min of info and said for me to email a copy of my sales slip and they ship a replacement.
i wonder if it be a new unit , just a head replacement ,or a refurb coming .i will say my unit has to weigh in at around 20 -30 pounds maybe more .she even said thats one heavy unit :)