Need Help w/ USB

[Horizon438]

Hi there everyone, I built my new system recently, and I can't figure out why it doesn't detect my scanner. Here are the specs..

ASUS CSUL2-C w P3 933
SB Live Value
ASUS 7100 w/ TV
256 mb of ram
Linksys Ethernet Card
Maxtor 16GB
TDK 16/10/40x CDRW
52x generic CDROM
HP ScanJet 4100C


My problem is that it won't detect the scanner at all. This scanner was old from the Dell System I had previous to this system. It used to work fine on the Dell, but after I reformatted the HD, it stopped detecting it also. I have a feeling that there's some conflict somewhere because I've checked under my device manager, and it says all the USB ports are working properly. So help me out anyone!?!?

Also, I lost the scanning software that comes with the scanner, but I don't think I need that at all right? I have adobe photoshop, and I should be able to just import images within photoshop..right? Sorta new at putting systems together and novice at troubleshooting, so help me out guys! Everything else works fine right now in the system, its up and running...'cept the scanner.

[Salkwan]

Do you have any other USB devices connected, like a modem ore mouse? Maybe they are causing the problem. When you connect your scanner to another pc does it work? When you start up Windows (what are you running on your system w2k ore Windows 98)does the light come on?
We will need this info if we are to help you..

[Horizon438]

I run Win 98, and yes, the scanner light comes on when I do plug it in. Anyone know where I can get a hold of the scanning software..cuz I lost it, and the drivers on the hp website doesn't seem to be the one that I need. Thanks again. Oh, and the scanner is currently my only usb device. My mouse is a ps/2

Mike

[jarfykk]

As per HP's website, you can only get the software and driver package via CD. They claim its due to the download size but with broadband.....kinda like ATI's DVD sheistiness (although that's probably some licensing issue). Anyway, here's the link to howto order the thing, I think its free, not sure though.

http://www.hp.com/cposupport/indexes1/4100FirstPage.htm

[jarfykk]

Okay, it costs $9.95, bloody shame. Anynway, maybe ask the other guy [DarkFury] if they could image and send it to you over the net.

[Horizon438]

Hi DarkFury,
That would be so kind of you to do that. Whats the best way to FTP..would I need to setup a FTP, or would you want me to dl it from your comp? I don't really have a FTP program but if you can let me know, either on the board or email me [email protected] on wahts easiest for you, that'd be great. Thanks for the help everyone.

Mike

[speedracer120]

Actually they don't charge you. I know this from experience, I requested what I thought was updated drivers from them, when I ordered I asked about the S/H charges, they said they don't charge it. Go figure why it's still up on the site.

[The Happy Squirrel]

hmm
you might ahve to do somehting with the "root hub" on your USb settings
my gf ahd the same prob with a scanner and her USB HP printer
couldnt detect either one
sat on the phone with Gateway tect support for hours and i had to delete the root or disable it or some shit and then everything worked jsut fine

im not sure what exactly i did
this was like two years ago butif anyone know what i am talking about maybe they can elaborate more

but itworked fine after taht

[Paymaster]

Originally posted by DarkFury
I always thought that you had to load the device (in this case a scanner) software first before the operating system would acknowledge the device.

I have a Hewlett Packard 4100C scanner (USB) and I know that if I don't install the software first, then it will not recognize the device. After loading the software, the auto-detect of windows picks up the USB device and everything goes smooth from there.


If you haven't loaded the software, your OS should still recognize the device. A window should pop up with something to the effect of "I found a new device, can I have a driver disk, please?"