View Full Version : Help me out with Cyberrebate
02-27-2001, 05:32 PM
OK, I screwed up a bit at cyberrebate, and I need some help. It has been a few weeks, and they never got a rebate form from me, even though they got the other 2 I mailed out the same day. They said I can resubmit it with a copy of my UPC. Well, I never made a copy of it. If anyone has a copy of the UPC from this item, can you scan it, and send it to me, or get it to me some other way. I'll reimburse you if you have to mail it to me. I might try to find it at a B&M somewhere, but I am not getting beat for $260. Feel free to post here and call me a moron since I didn't bother to make copies of the UPC, even thoguh I was dealing with Cyberrebate. Thanks.
GE 900 MHz Cordless Telephone With Headset (White)
If the link doesn't work, try searching for the item name.
02-27-2001, 06:19 PM
sucks to be you. if you wind up with no alternatives, you could order the item again (i would suggest using a different cyberrebate acct), photocopy the upc, and then return it and pay only shipping.
also, try calling (NOT emailing) a cs rep and just explaining that you didn't photocopy the upc, but you obviously ordered the item and should get the rebate. they can be very understanding if you simply take the initiative to follow up on problems...
also, things that get mailed the same day can sometimes show up in their system up to a week apart - if it hasn't been that long yet since the other two items were first marked as received, just keep your fingers crossed, and it might still show up...
02-27-2001, 09:03 PM
I agree with welfare.., it may take some time (up to two months or more!!) for them to find your forms you sent. They will most likely find it and post it as received IF you really did send it in and had everything correct and no blank areas on your rebate form. Give it until about a month before they are supposed to send out the checks for your other two items and then if its still not received by them then just e-mail them or call and it will probably not be a problem.
P.s. your not a moron just because you didn't copy the upc. I order dozens of items at a time and it would be very costly and much more time consuming for me to scan every upc so I have NEVER copied the upc's. Whenever a problem like this occured I waited and waited and then if it didn't show up as received I e-mailed and it was taken care of very speedily!
02-27-2001, 09:05 PM
Am I a moron if I own a copy machine?
I looked in last Sunday's paper after I made this post. Best Buy is selling this phone for $20. I figure I will go there, buy it, copy it, and return it. One way or another, I think everything will work out for me.
02-28-2001, 02:13 AM
dont go through so much trouble, just e-mail them or call them and they won't have a huge problem marking it "received"...ask an ye shall receive.
03-02-2001, 10:34 PM
No one cares at this point, but the thing is received, all is well.
03-02-2001, 11:58 PM
Wow am I reading this correctly ? A guy buys a phone for $260 and maybe + shipping ? Hoping to get the phone for free he then fills out a rebate form, performs a scavenger hunt for a UPC label, number of hairs on his left arm, original sales recipt. Collects all this stuff and sends it to the rebate center, which then performs a verification compareable to an IRS audit on his received rebate packet. Then after having your $260+ for 4 to 6 months, sends you a check, dated to expire 20 days after you receive it. Then someone finds the same phone selling for $20 at Best Buy (and Best Buy's must be making something on it). Thats how CyberRebate makes money. And to think some people put the $260+ on plastic and carry the payments out 2 or 3 months at 13 to 18% interest.
CyberRebate had some fairly good deals a while back, but lately some of their prices are NUTS!!!! or are we nuts for paying it ?
03-03-2001, 02:14 AM
You're not reading it correctly... you're nuts. I saw the phone at best buy, I didn't get another UPC, and I didn't pay shipping. I know how cyberrebate makes money, most everyone at gotapex does... investements and failed rebate forms. That's fine with me, as long I come out on top in the end. I don't pay 13% or 18% on my card, I pay 0% because I pay my balance off every month, and with ******, I get 5% pack in those 3 months. With the economy as it is, 5% in 3 months isn't bad at all, plus I end up with a phone I wanted. If I had to pay interest for 3 months, like some people do, I probably wouldn't have bought the phone. I don't need it anyway, I just wanted one with a headset. Cyberrebate may not be for everyone, but it is a good fit for some people, including me.
And what is with the "number of hairs on his left arm" thing?
03-03-2001, 02:38 AM
I don't think WebMonkey meant that as a slam against you, I think the post was more about the irony of going through all of that worry, when the phone ended up being $20 at Best Buy.
I'm still amazed when my internet novice friends first hear about Cyberrebate - they think it's the most incredible web site ever conceived - and are more than willing to shell out big bucks for cheap stuff.
03-03-2001, 04:29 AM
I most definitely fell for them the first time. I learned my lesson though. After 6 months I told them I had photocopies of all my stuff and if I had to resend them or what. They gladly sent me my rebates without verification.
03-03-2001, 11:26 AM
In the "industry" they normally say that each "customer contact" (i.e. talk to customer service) costs a company $15-20.
Therefore, if customer A buys an $11.99 clock at CR and mails in everything correctly, they give him $11.99 and hope to make money off the float.
However, if customer B buys the same clock, then the rebate gets screwed up and he contacts them, then they pay him the $11.99 PLUS they have an internal expense of $15+ which should wipe out any float from several of these deals.
So, the harder they make the process, in the long run, it would seem the more they are screwing themselves. After all, if it is a $5 rebate you might let it go, but with the amounts that CR uses you are sure to raise a fuss and cost them so much more in internal costs.
Bottom Line --- This should be sinking their service and I don't know why they haven't failed yet, but many of the "major" etailers have
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