X10.com Bait & Switch

[mache]

On 3/1/2001 the following deal was posted on the Apex deals page:

X10.com - Home Automation for $6.98 SHIPPED!!! (Posted by: Leon)
Someone emailed me this deal. X10.com is known for shipping out a lot of home automation stuff for dirt cheap! I have a bunch of stuff from them, and if you`re lazier than I am (doubtful) then you will love this. This will require some work, but well worth it. There are a lot of different combos you can purchase, but this one seems to be the best one.

Click HERE to read the official deal.
Give X10 a buzz at 800.675.3044 and redeem voucher #VR000
Order the SuperREMOTE Home Control Kit (TM751; LM465; UR47A) & FREE HawkEYE II: $19.99
Order the RCA LAMP MODULE (HC10LM) for $6.99
Order BEFORE Midnight March 1st, and get a FREE Motion Sensor OR SuperREMOTE!!
Shipping is free for orders over $25, so your total should come out to be $6.98

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I order this over the phone and confirmed the $6.98 total with the salesperson.

Today I was informed that my total is $12.88 and that a policy that was not told to the sales people was put in force later on 3/1/2001 reqiring payment for shipping. As a result my order was changed after the fact.

I have informed X10.com that either they give me the $6.98 price or they can take back the merchandise.

[Tab]

Dang - that's harsh! I just checked my CC online statement and I was only charged the $6.98 for the goods, which I received yesterday.

Stick to your guns, I don't see how they can legally change their charges AFTER you purchased the items, especially if they didn't charge everyone the same

[ysoman02]

I'm sure you can have them cancel your order but wouldnt it be more fun to just give a lawyer something to do? Bait and switch is punishable by means of dead presidents.

hee hee hee, I love my business law class.

[IlliniFan]

They did the same thing for me. When I ordered, I asked what my total was, and the guy said "6.98." I asked "Including shipping?" And he said "Yes." But, my card was charged for $12.88. I called, explained what happened, and they credited me the difference. Try that.
The strange thing was, they also asked me "Did you find out about this from a 'good deals' website?" Why would that matter? I was thinking they were trying to go after Got-Apex users with this shipping charge, but who knows...

[helius]

Like Tab, I got charged $6.98 and the package arrived yesterday. I placed my order last in the evening of 28th of February (around 8pm EST, I think).

Call them and mention that you know of others who've gotten free shipping with that voucher.

[mache]

I talked to the Order Processing Manager at X10.com. She was very nice and issued a credit so I would only be charged the original $6.98 for the purchase. Took a while but they did make me whole.

My only gripe is that it took 4 days.

[Bires]

...the salesperson I spoke with told me as I was ordering that the deal was $20 off, not $25 My total was supposed to come to about $14, but it ended up coming to about $19. I love X10 stuff, and I got over $80 (check Lowes/Eagle) of stuff for less than $20. I'll take the five dollar hit and be happy. :cheers: