View Full Version : Finally!!!!Great Customer Service!!!!!!
03-20-2001, 12:00 AM
!!!!!!!!!!!!!PLEASE READ!!!!!!!!!!!!! I feel i need to fire off a "THANK GOD FOR GREAT CUSTOMER SERVICE" to a person ill call"N" for now. I was the winner of the contest here a week ago and recieved a great computer from Components Direct.I wont go into details but let me just say that after talking to "N" I realised that as a whole , i dont think we say "thank you" to people in the service industry enough...Ill bet that there is a number of you who either work in a field where your dealing with the public, or you have in your younger years. Now just think for a moment how many times someone has gone out of their way to say thank YOU when they needed your help and you pulled through for them. Or think about how many times YOUve paid a compliment to an employee or more important to their supervisor.. Im guessing not that often. But let me be the first to admit, that when someone says a kind word to my supervisor after theyve been without a cable modem for 3days,and is totally upset with us and i fix it in 5min(because the modem was on the light switch outlet of their den), or in 3 hrs(because rg59 cable just wasnt made for broadband and i rewired their house with rg6)Im in a much better mood than before. All companys want great employees, but in todays world they can sometimes be hard to find.My point is this ...the next time someone "takes care of you "at a store or on the phone or where ever...Please take the extra time to say THANK YOU and MEAN it..Or better yet , scare the hell out of them by asking for their supervisor and telling that person how lucky their company is for having them as an employee..My company reads customer compliments to all the employees once a month. and youd be suprised how that affects a cable guys day..So in closing id just like to say thanx to Gotapex.com , Components Direct , but most of all to "N"...Thanx for everything!!!!They are lucky to have you.Good Luck!!!!!P.S. tomarrow i shall rant on bad customer...IE: the DMV...ALL AIRLINES.. & thos BAS^%*DS at 31 FLAVORS!!!!
03-20-2001, 08:02 AM
I'll second that. If you get bad service, you'll tell on average 10 people about it. If you get great service, you might tell one.
Every now and the it would make a big difference if we all took a minute to compliment someone for a job well done. Tell their supervisor or write a letter to the home office and mention the employee by name. I admit I don't do this enough, but believe me - it makes a big difference.
If it increases the amount of great service people get, it's worth it.
03-20-2001, 10:02 AM
Im glad that im not the only one who feels this way...
03-20-2001, 10:32 AM
I agree. People hardly ever thank those with great customer service skills.
I actually wrote a letter to USAir complementing them on one of their workers- I talked to about 5 different people in the same airport one day, and the one guy was amazing. Helpful, apologetic, everything. And he broke some rules for me too. :) The other people I had dealt with treated me like crap and were extremely rude. In that case, I was so excited and happy about the one nice guy, I told everyone I knew. Sadly, he was the exception to the rule when it comes to USAir workers. :(
03-20-2001, 04:13 PM
/me turns to THeCaBLeGuY and whispers "So how much did they pay you to say all this" ;)
03-20-2001, 09:32 PM
Its sad that if someone says something positive about someone else or a company in a public forum, people automaticly think that its B.S. But if you say something damning, its the truth.....
03-20-2001, 09:34 PM
After reading your post again, i realized that you were just joking....my bad.......D
03-21-2001, 01:06 PM
I'm usually pretty quick to recommend a company if I get good service. I've even written my share of letters complementing of good service. However.... I think you just got lucky with components direct.
Even after several promises on this web site by a componentsdirect employee, I am still waiting for my refund from Early February!! I'm glad you got want you were looking for. I hope the server stays at a level you expect.
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