Any suggestions on these horrible traceroutes?

[TheLoneGunman]

I have wireless high speed (128k) web from WWC (wireless web connect) which is running the Metricom/Ricochet stuff.

Here are a couple of traces:

Testing the network route from EASYNEWS.COM to you (206.112.126.233)...
Started on Thursday April 12th, 2001 at 05:02:41 GMT (987076961)


HOST LOSS RCVD SENT BEST AVG WORST
ge2-8-1000M.sw1.easynews.com 0% 10 10 1.49 1.83 2.71
fe6-0-1-100M.cr1.phx.eldosales.com 0% 10 10 0.92 10.20 79.80
Serial1-0-1.GW1.PHX1.ALTER.NET 0% 10 10 2.81 12.07 30.69
146.188.249.138 0% 10 10 11.67 20.85 33.34
195.ATM6-0.XR1.LAX4.ALTER.NET 0% 10 10 11.21 19.06 37.52
193.ATM6-0.GW5.LAX4.ALTER.NET 0% 10 10 10.23 19.57 42.41
webservice2-sjc5-gw.customer.ALTER.NET 0% 10 10 18.41 26.59 39.86
63.66.208.13 0% 10 10 20.21 33.21 59.42
63.66.208.27 0% 10 10 21.05 35.49 114.46
206.112.99.5 0% 10 10 21.53 84.09 370.13
206.112.126.233 10% 9 10 145.49 572.23 1192.75

-----

Testing the network route from EASYNEWS.COM to you (206.112.126.233)...
Started on Thursday April 12th, 2001 at 05:12:26 GMT (987077546)


HOST LOSS RCVD SENT BEST AVG WORST
ge2-8-1000M.sw1.easynews.com 0% 10 10 1.47 2.27 6.36
fe6-0-1-100M.cr1.phx.eldosales.com 0% 10 10 0.81 1.39 2.50
Serial1-0-1.GW1.PHX1.ALTER.NET 0% 10 10 1.62 23.73 115.76
146.188.249.138 0% 10 10 9.42 10.65 11.88
195.ATM6-0.XR1.LAX4.ALTER.NET 0% 10 10 9.49 18.63 82.27
193.ATM6-0.GW5.LAX4.ALTER.NET 0% 10 10 9.58 11.28 14.69
webservice2-sjc5-gw.customer.ALTER.NET 0% 10 10 17.91 20.44 24.77
63.66.208.13 0% 10 10 20.28 25.25 30.07
63.66.208.27 0% 10 10 20.46 22.15 27.21
206.112.99.5 0% 10 10 21.61 58.59 333.80
206.112.126.233 20% 8 10 143.48 910.78 2947.29

Any advice? (Other than 'sucks to be you')

[Memo]

I am not familiar with how the wireless high speed thing works. Do you use an antenna, plug it into the wall socket somewhere, someoen come install it at your house? Well, let me give you some pointers. IF someone came to install it at your house, they might have done a shitty job. I have a cable modem, i know it's not the same, but I have lived in 3 different places in the past 2 years and every single time they installed it, they fucked something up. I would get crappy traceroutes like you. They would BS me saying "oh, we're fixing our routers in your area" until I called about 50 times and they finally figured out "oh, we didn't replace this connector here, blah blah." My advice is to call them up and ask to speak directly with a technician because the people who answer the phones are usually just minimum wage know-nothings. The tech should be able to help you :)

[TheLoneGunman]

Wireless - It is a radio receiver/transmitter. It calls to a local receiver and then sends/receives data.

Setup is fine.

The problem is the router just before it gets to me.

Basically someone needs to knock their NOC upside the head. They helped me switch to another router, but that only helps a little.

All this and they still charge $75 a month :-(

[Jeffbx]

All you can do in cases like this is keep doing tracerts and e-mailing them to the support team and keep complaining. If you're lucky they'll eventually fix it. I'd send them an e-mail a couple of times a week.

Also, see if you can find a QOS guarantee in your user agreement. I doubt there would be one, but if so you can probably argue for at least a partial refund of your monthly bill for as long as you have bad latency.