prime peripherals 45 dollar rebate.

[Angel719]

This isn't a deal on the prime peripheral products. But I was just wondering does anybody know the contact info of the 45 dollar rebate on the 200 pack prime peripheral cds? I forgot where I bought the merchandise; I can't remember where I have the receipt either. Did anybody get the 45 dollar rebate check yet?

45 dollars is a pretty big chunk of money! I want my rebate money!!!

[Markel]

Office Max has had quite a few rebates on Prime Peripheral products (I can recall a modem and CD drive).

[WhiskeyPapa]

This is from OfficeMax. No, I haven't received a check yet (it's only been 6 weeks.) Rebate status can be obtained at http://www.forrebates.com, but there's no info yet.

I have had good luck with rebates through this fulfillment company (TCA Rebates.) Your rebate will probably arrive within the next couple weeks.

[the_dude8]

i think prime is worst manufacturer regarding their rebate.they seen to take 4ever..i m still waiting for my 10 buck from their 50 pack prime rebate i sent out 2 1/2 or more months ago.

[roboo7]

there was an original post here.. http://www.gotapex.com/forums/showthread.php?threadid=19140&pagenumber=2 and the contact info for the rebate it (877)783-3546. you should read the post about it.

[TripWire]

yeah I am still waiting for my rebate also...hopefully it won't take too long...on the other hand I just got a rebate a week ago from Fuji which I sent out in november for a 1400z digicam

[dwn4crwn]

hmmm...has anyone heard anything about that modem and cd rebates?? I think they were numbers 41 and 42?? they aren't on the forrebate page

[WhiskeyPapa]

Originally posted by the_dude8
i m still waiting for my 10 buck from their 50 pack prime rebate i sent out 2 1/2 or more months ago.

I received this rebate weeks ago. Have you called them? You can check the status on-line at http://www.tcarebates.com. I called them after 8 weeks and the rebate showed up the next week.

Just a few suggestions for those that are new to this rebate game:

1. Keep copies of everything - go to the gas station and spend 5 cents for the copier.

2. The rebate form will usually say something like "Call 800-xxx-xxxx if your rebate has not arrived within 8 weeks." Make sure you call that number. I swear, these companies will sometimes hold the rebate check until you call!! (I actually had one CS rep say to me "now that you've called, we can send your check..."!)

3. Write the rebate due date on the calander, or add it to your scheduling or PIM software.

4. Keep a record of your calls about the rebate.


These fulfillment companies are not the most careful about getting rebates out. But if you call, and you make it clear that you know the date you sent the rebate and that you have copies of all documentation, you will always get your rebate. I have sent for at least 100 rebates over the past five years and have received every single one. I had to call more than 5 times for some of them.

[Burzhui]

Damn them to hell, I don't think they even have me in the computer. I called that 800 number and apparently they screwed up really bad because i couldn't even get through to anybody so i e-mailed some guy from primeperipherals and still no answer. BBB is soo to hear about this

[jng]

gotta find the rebate copies and give them a call.
Usually would wait longer, but 45 bucks...time to put some pressure on.

[WhiskeyPapa]

I guess it's been 10 weeks (vaid only on purchases from 2/18 to 2/20.) Here is the exact wording from the rebate form:

"Rebate checks will be mailed in approx. 8-10 weeks. If you have not received your check within 12 weeks visit http://www.forrebates.com or call 877-783-3546."

[LostBoy]

OfficeMax stopped using TCARebates as of January 1, 2001 due to TCARebates mismanagement of the Officemax offers. OfficeMax now uses ForRebates (www.forrebates.com) for all their rebate fulfillment.

I talked to ForRebates this morning and they said that the rebates for Prime Peripherials 200-Pack Cd-R (Offer #45 from 2/18/2001 - 2/20/2001) will start mailing out tomorrow (5/1/2000). If you mailed in your rebate within a few days of the purchase, you should received your check with 14 days. You can contact ForRebates at 1-877-783-3546

FYI of those of you who responded to the OfficeMax free 50X CD-ROM Drive (Offer #50) and the free 56K modem (Offer #51) and sent your rebate submission for both in the same envelope, you might want to call ForRebates or visit their website. They are now saying that each offer MUST be mailed in a seperate envelope even though both offers were on one rebate form.



[Edited by LostBoy on 04-30-2001 at 09:23 AM]

[roboo7]

you guys that went for the 200pk cd deal plz do ur self a favor and give them a call. i called them and my name wuznt even in their computers. they said it wuz due to some kind of computer error. good thing i have copies of all the documents i sent. the number is a few posts up.

[webguy]

I just called them and gave them my first and last name (that's all they ask for). They came back with the first and last name BUT with some one else's address in another state !! Good thing I'd photocopied the rebate form and receipts before I sent it in. They told me that due to the overwhelming response to that rebate, they have NOT entered everyone's name into the computer system yet and I should call them back within 1 1/2 to 2 weeks. Are they trying to delay the issuance of the rebate so they could earn interest? I think so.

[roboo7]

im definatly gonna stay on top of this..i have a very strong feeling that they arent gonna send me the rebate check.

[chadlnc]

I got an email response back from them and it was the run around. He said that there was overwhelming response (what do you expect with free stuff) and to check back in a week. I looked at http://www.forrebates.com this morning and they changed the date. It used to say that status for rebate #45 would be available on April 30th now it says May 4th. I'm sure that on Friday they will change it again.

[WhiskeyPapa]

That date has changed at least 4 times. The first time I checked the page it said April 4th (or some day in the first week or April.)

[Burzhui]

Due to the overwhelming response of this offer we have experienced some delays. We do not show a scheduled chcek date for your rebate as yet. Please check back again in a week.

Thank You
John

[Bires]

I'm out over $70 from rebates from OfficeMax and Bestbuy. This really bothers me. It's been 12 weeks on one and 11 on the other-both were to be 8 week rebates

[Galahad]

What the hell? I call the phone number and they gave me a voice mail about leaving my name and they will get back to me. However, when it came time to leave the message, it gave me an error, saying the mailbox is full and I won't be able to leave a message. Does anyone have a number where there's actually people? I called during their "office" hours, but apparently no one picks up.

[Markel]

re: rebates 50 and 51 (CD drive and modem)

I sent both rebates on the same form (and because I was in a hurry, and my scanner was not working on my new system yet, I didn't make copies) :(

I left voicemail on the number listed for http://www.forrebates.com. I also went to the OfficeMax web site customer service links and sent them a request to lean on Prime Peripherals to honor the rebates. Maybe hearing from a big vendor will have a little more impact on Prime Peripherals.

[riznick]

You can look up any officemax rebates at their site.

http://www.officemax.com/pdf/February/Prime_1.pdf

[Patriot]

I just called 877-783-3546 and was told that my name was not in the system yet. She also told me that due to the overwhelming resonse to this offer the manufacturer had requested an additional 2 weeks to complete the rebates, and if I don't received my check in the next 2 weeks to call her back and she would be more than happy to help me further. She seemed cool enough.

[Markel]

I noticed today that the web site at http://www.forrebates.com has taken on quite a different appearance. I called them again at 877-783-3546 (after a few busy calls) and actually got a live person! A asked about the requirement of rebates 50 & 51 (CDROM drive and Modem) being submitted on separate forms, and she said that they are NOT enforcing this, and as long as there are receipts and UPC codes for both products, a single rebate form would be honored. (Maybe OfficeMax has had some words with them?)

She also said that they are still in the processing of entering data for these rebates, and if I want to check back on the status that I should wait for 5 weeks.

At least there's hope, but I'm not holding my breath.

[riznick]

my rebate is due on the 7th and status has been moved to the 9th?

im pissed

[SmokinToilet]

riznick,
ya ya ya... we're all waiting for the rebates...

if you look at your rebate page a couple days ago, it was actually due the 5, which they bumpd to the 7th, then again to the 9th...

I might have been even B4 that, I haven't been keeping a close watch, but you know that they are working on it...

Well, if you have bills to pay with the rebate its your fault for not budgeting your $$ wisely...

Lets just hope we don't have to wait another month

=)

Smokin T.

[the_dude8]

kbO, thanks for tca site, but when i entered the required information, there was no record of my name in their system..btw i bought this 50pk prime periherap from stapples b&m and not from OM..is there a 800 number for tca, all i see is 907, which is a long distance kall for me and dont want to put on hold for 15 minutes and get charge long distance fees.

[WhiskeyPapa]

Originally posted by the_dude8
all i see is 907, which is a long distance kall for me and dont want to put on hold for 15 minutes and get charge long distance fees.

If it helps: when I called, a live person answered and I was off the phone in less than 2 minutes. Good luck!

[WhiskeyPapa]

The http://www.forrebates.com site has been updated. It now says:

"Questions pertaining to Offer #45 may be directed to:RCG Administrator" The email address for the RCG Administrator is [email protected]

Let's all give John a holler, ok?

I did notice one thing as I was reviewing my photocopies: the rebate coupon says to include a "copy of sales receipt". And they even had it in bold letters. Office Max provides a special rebate receipt, which is what I sent. Do you think they are going to be picky about that?

[WhiskeyPapa]

Wow, John replied with this personal note within 5 minutes:

Mr. Davis,

Due to the overwhelming response to this offer we have experienced some delays. We expect to mail out all eligible rebates over the next two weeks. Please check back at the end of the week to see if their is a date for yours yet.


Thank You
John

[donxyz]

I finally got this today in my inbox:


Hello [name],

We are happy to inform you that your rebate submission for
200 Pack CDR (CDR80B200B) Office Max only has been received.

Your rebate tracking number is: [tracking number]

You can review the status of your rebate any time at
http://www.rebateshq.com/tracking.jsp
Be sure to copy your tracking number because you will need it for future reference.

Thank you from,
PRIME PERIPHERALS


You will be unable to reply to this email because it has been automatically generated. You have not been added to an email list. This message was sent in response to your rebate submission and will be the only email you will receive about this rebate.

This whole bad situation might be coming to a close finally.

don

[hogarth]

Originally posted by donxyz
I finally got this today in my inbox:


Hello [name],

We are happy to inform you that your rebate submission for
200 Pack CDR (CDR80B200B) Office Max only has been received.

Your rebate tracking number is: [tracking number]

You can review the status of your rebate any time at
http://www.rebateshq.com/tracking.jsp
Be sure to copy your tracking number because you will need it for future reference.

Thank you from,
PRIME PERIPHERALS


You will be unable to reply to this email because it has been automatically generated. You have not been added to an email list. This message was sent in response to your rebate submission and will be the only email you will receive about this rebate.

This whole bad situation might be coming to a close finally.

don


what was the email address to find out about the 200 CDs rebate?

[billxp]

I just got the same email confirmation today.

I also never contacted anyone about it.
They must just be REAL SLOW. :)

[ziggie216]

i email them and they said they should have all of the info in their database by friday.. if not.. you can start bitching at them...

[Fuzzy]

I just called the 877 number, took about 10 tries to get through, but there was an automated response that said they were overwhelmed by the the number of offer 45 takers and that they expect to have everything entered by this sunday. They ask that we check the website for your name, if you aren't in there, then call them back. I guess I'll wait until then to call.

Good luck to all of us!

[Burzhui]

Bastards i don't even have that e-mail

[DoPeY5007]

I just got my e-mail today!!!...

[Patriot]

I got the e-mail with the rebate tracking number 3 days ago but when I click the link to track it and put in the tracking number it comes back with no info found on this number. I've checked it everyday since I got it and it's still not in the system. Anyone else experiencing this?

[mvh]

Yes, I have the same situation. An email acknowleging that the information was verified and entered. 30 days until the check will be sent (Another 30 days? in Prime Periph. days that could be another 6 months). But no information when I put in the tracking number. Hope the disks they made are better than the customer cservice they provide.

[brettman]

The Prime Peripheral rebate people suck. This is one of the worst rebate handling I have ever seen (other than Cyber-Ripoff of course)

[dwn4crwn]

Dear Customer,

It is still too early for you to have received your rebate check.* If you do not receive it by the 2nd week in June, please resend this email and be sure to include your complete name/address (including zip code).

Regards,
Julie J.
OKie Corp.

[Pabby]

Well, I enter my tracking number, and now it says it is "invalid" (my rebate) because "you didn't purchase within the specified time." These guys really do suck. I included the original UPC and packing invoice for this with the rebate form. And it's been 3 months already.

[chadlnc]

Surprisingly mine is actually showing up. Maybe I'll get it before next Christmas.

[EdtheSped]

My rebate was rejected because I did not give an e-mail address. I guess if you don't have and e-mail you can't get the rebate.

Me feels like this one is going to be a fight.

[Justin42]

Just checked my rebate's status and it's showing up in their system and everything looks OK. I haven't received a confirmation email, but the date the info was processed was 5/21 (yesterday).. so they may still be plowing through the pile. Still no excuse as to the speed, though..

Who wants to bet OKie goes out of business after paying for this promotion? ;)

[DoPeY5007]

I just got a postcard in the mail saying that mine was post marked to late, witch is a bunch of crap...

it says I have till 6/1/1 to resubmit it....



ahhhhhhhhhhhhhhhhhh

[EdtheSped]

Would you please post an image of the card. I was rejected for not giving an e-mail address. They say they sent the card on 5/22/01 but I have yet to see it. I have been trying without luck to contact them. I have tried to e-mail and fax an e-mail address but they are not responding.

Thanks

[DoPeY5007]

my system is dead right now, I hope to get it back up tonight, after I get it running I canscan it and e-mail it to you.....

[playa]

Staples and rebateshq.com suck. They try everything possible to not give you the rebate. Now what they are trying to do is to send half the people a card syaing that you're rebate is invalid for some reason. If you give them a call, and say... I did purchase it within the proper time, i did send it on time, I did include a receipt, I did include a upc, whatever the reason is. They just say, ok, you rebate is validated now. All they want you to do is call.

[nickcollision]

Sent all the proper stuff to them, still no rebate due according to the website. Sent one email, got a reply to "wait", then another two weeks later... NOTHING.

Lame. These guys bite. Or scratch. Or chew... or something.

All I know is ... it HURTS!

[brettman]

I sent the following email to [email protected] and [email protected] which I got from the forrebates.com web site. It may not do any good but it sure made me feel better:


I just wanted to let you people know that your rebate processing abilities suck! I sent a rebate form in for offer #45 on 2/24/01 and you still haven't sent me my $45 check.
The rebateshq.com site doesn't give any exact information about when the rebate will be sent and in fact says it was just validated on 5/18??? Why the hell did it take you people 3 months to validate my rebate? Numerous other victims are suffering as well and I think this is an insulting way to treat customers. I won't be buying your cheap crap anymore. In fact, I'm going to submit a complaint to the Better Business Bureau and the Missouri Attorney General's office regarding your fraudulent practices. There, so now you know how thousands of other people feel right about now.

[brettman]

Well, here's the excuse (I mean response) I received from Prime Peripherals regarding my complaint email. Everybody go out and giv'em hell:

From: Julie [mailto:[email protected]]
Sent: Wednesday, May 30, 2001 3:37 PM
To:
Subject: RE: rebate processing


Dear Mr. Feurer,

We have received your below email.

We are well aware that customers are very anxious to receive their $45 rebate. There was an overwhelming response to this offer. We apologize for the delay.

We have checked with the rebate company and your request has been received, entered and is approved. If you do not receive your check by the end of June, beginning of July, please resend this email or call 877-783-3546. It will take that long since there were over 200,000 requests just for this one offer. Please be assured that your request is all set and everything is fine. You will be receiving your check. Thank you for selecting the Prime Peripheral brand.

Regards,
Julie J.
OKie Corp.

[Pabby]

Hmm, 200,000 rebates @ 45.00 = $9,000,000

Now wonder they are dragging their feet!

[WhiskeyPapa]

Does anyone here believe for a minute that they were totally unaware how many rebate requests there would be? That's why they hire a rebate clearing house (like For Rebates or Rebates HQ or whatever.) Those people are supposed to be "experts" in planning, validating and fulfilling rebates.

For crying out loud, whenever I send for a $1 rebate on lightbulbs or a $3 rebate on batteries, they come like clockwork.

I'm sure I'll get my $45, but after 18 weeks? Who do they think they are, CyberRebate?

[EdtheSped]

Yesterday I faxed detailed documentation of my multiple attempts over the past couple of weeks to e-mail and fax required information, (e-mail address), to revalidate my "invalid" rebate and by the end of the day the rebate was validated.

Now I wish I would have screwed them and sent in both UPC symbols from the box as separate rebates.

[nickcollision]

Please post the fax number for us, Ed!

[EdtheSped]

Sorry wasn't thinking.

(972) 745-8803

Hope this helps.

[Krayzie]

WTF they invalidated my rebate because i didnt give them an email address that wasnt even mandatory

[Burzhui]

My rebate is invalid because i apperantly bought it on the wrong date, bullshit i bought it on the last day of the promotion (the 20th) Is there someplace where we can complain

[nickcollision]

What a SCAM.

Tried to fax them, had to auto-redial forever, then when it did ring ... NO ANSWER. Three different times it rang with no answer.

Toll free number is always busy when I call, and no emails answered.

Hope SOMEbody gets a rebate out of this before they go belly up...

nickcollision

[Logrus9]

Since I can no longer get through on any of the RebateHQ phone numbers, and the status of my rebate hasn't changed in 3 weeks, I contacted OfficeMax customer service.They said they were aware of the problem and were very sorry about all of the trouble that their customrs ahve been having with this rebate. They took my name and number and said they would forward it to the corporate office, and that someone would contact me. I'm keeping my fingers crossed.

[ACE]

Just checked the status of my rebate on this Prime Peripherals fiasco. They say they received my rebate information on May 13th,2001 (actually mailed way back when) and cut the check on June 18th. They provided a check number as well. Maybe,,,, just maybe this will finally come to an end. You can check your status with just your name and area code here..

http://www.rebateshq.com/clients/parago/rebates/index.jsp

[Burzhui]

I hate them all they scrwed me over by sending me a post card that says i filed on the wrong date

[Markel]

Just got email (two messages today) from Prime Peripherals stating "We are happy to inform you that your rebate submission for 50X CD-DRIVE, 56K V.90 MODEM OFFICE MAX ONLY has been received." Been received?? I mailed them in mid-March!

I'll be watching the tracking numbers.

[Logrus9]

I finally got my rebate check. The check is basically a postcard, no envelope or anything! I wonder how many of these will get "lost". I hope it doesn't bounce!!

[Krayzie]

damn i want my bloody check heh
they better send me mine!!

[leemaj]

ive gotten lots of those postcard things, mostly from staples, and they never seem to get lost

[benny818]

i think something might be wrong.. i got that thing that tells me that my rebate is being fulfilled but its been about 1 month now and its still being fulfilled is there something wrong?

[dkop0978]

I tried calling the number listed on the rebate website but as always its busy. I then called Office Max and they did not seem to willing to help and told me they would try to contact someone who could give me a better answer. Its been three days and no one has gotten back to me. I'll keep looking for it in the mail but I don't think its going to show up. If anyone has more luck with Office Max please list the number they used, since the 800 number I called did not good at all.

[Patriot]

Got my check today, only took them 128 days to get it to me.
That's some turnaround time.

[playa]

If you ever get a postcard from staples saying something is incorrect, and it wasn't, just give them a call. They usually don't even need proof. It's just a ploy for htem not to give you a rebate if you dont' follow up.

[EdtheSped]

My check arrived today as well. This will be the last time I buy a prime peripherals product.

[brettman]

Apparently miracles do happen - I finally got my check today! I only sent the rebate in February.

I'm with you on that one Edthesped - no more Prime Peripherals purchases for me either. Office Max is to blame here as well. I think everyone should send them a complaint through ecomplaints.com and planetfeedback.com.
This is unacceptable behavior and then didn't even apologize for it or acknowledge the problem unless you called them. I just hope I get rebates #51 & #50 from them which were also PP items (modem and CDROM drive)

[billxp]

I guess its true when they say the check is in the mail!

I got mine this Saturday. Time to go spend more money:)

[roboo7]

SWeEEt got mines too. $45 closer to retiring :D

[Markel]

I just checked at rebateshq.com for the status of my rebates for the modem and CDROM drive. On the CDROM drive status, I am told, "We apologize for the misunderstanding, but your rebate is invalid because this promotion allows only one rebate per item per household. A postcard acknowledging your invalid reason will be mailed to you."

I submitted one request for a CDROM rebate and one request for the modem rebate (on the same form). I've started sending complaints to OfficeMax and OKie Corporation (Prime Peripherals) via http://www.planetfeedback.com . In nothing happens, my next letter will be to my state Attorney General's office (or whoever handles matters of consumer fraud).

[Paymaster]

Originally posted by Markel
I just checked at rebateshq.com for the status of my rebates for the modem and CDROM drive. On the CDROM drive status, I am told, "We apologize for the misunderstanding, but your rebate is invalid because this promotion allows only one rebate per item per household. A postcard acknowledging your invalid reason will be mailed to you."

I submitted one request for a CDROM rebate and one request for the modem rebate (on the same form). I've started sending complaints to OfficeMax and OKie Corporation (Prime Peripherals) via http://www.planetfeedback.com . In nothing happens, my next letter will be to my state Attorney General's office (or whoever handles matters of consumer fraud).

I originally bought both items, expecting to submit the rebate for both. I then read the form, and the wording was unclear. If you interpreted it one way, you could get both rebates, but if you interpreted it another way, you could only get one.

I talked to the staff at the local OfficeMax, and they assured me that I could get both. Not being so trusting of "joe average" working in the customer service booth, I returned the modem- not worth the risk. Sounds like I may have made the right choice.

Of course, my rebate form hasn't even posted to rebatesHQ yet. I could be screwed anyway...

[chadlnc]

Sounds like a good way for Prime Peripherals to try and get out of paying rebates. If you read the rebate form there are TWO DIFFERNT rebate numbers (50 and 51). That says to me that there are TWO DIFFERENT rebates. I applied for one rebate on 50 and one on 51. When I had a question whether I needed to use two different rebate forms and wrote to Prime Peripherals they said I would need two different forms. They DID NOT say, "Don't bother you only need one because you can apply for only one, either the modem or the CD-ROM". Can anyone guess which rebate check they will send. I bet it will be for the modem, afterall it is less money.

[Markel]

At this point I've got email sent to 1) the top office of OfficeMax, 2) an OfficeMax customer service rep that I had a previous reply from over this, and 3) OKie / Prime Peripherals.
Does anybody know a phone number for OfficeMax customer service? (I plan to try to get action moving from every angle on this.)

[Markel]

Oh yea - I've also sent a message to rebatesHQ telling them that they are the ones with the "misunderstanding" on this.

[RA]

Mine just arrived yesterday. :cool:

[AnimEva]

i got my rebate check as well.

[brettman]

hey everyone - if Office Max tries to screw us out of both #50 and #51 rebates then head to your local store and ask the manager for your rebate. This is clearly 2 individual rebates no matter how they word it - if they don't honor them then it's fraud. I for one will not take this crap from them so I'll be keeping an eye on this situation.

[Markel]

I got a reply from my OfficeMax representative (that I emailed complaining about Prime Perpherals trying to rip me off for my $45 rebate). She says, "Thank you for taking the time to write. To further assist you, your e-mail has been forwarded to the President of Prime Peripherals for a resolution. Thank you for your time in this matter."

I wonder if this is the only response I'll get from the 5 complaints I've sent.

[bontrage]

Got my check yesterday. It only took around 12 weeks. The strange thing is that the rebate tracking website never had my info.

[Markel]

Yesterday I got email response from someone at OKie (Prime Peripherals) in response to my complaint letter I posted throught http://www.planetfeedback.com . (Hey, at least it tells me that email through them gets some attention.) The email OKie sent contained a generic response telling me that I can track the status of my rebates at rebatesHQ.com and that there are delays in processing the Prime Peripherals reabates (as if this is new information). My response letter should give her an "eyefull" (equivalent of a telephone "earfull"), as it started with "PLEASE TAKE THE TIME TO READ MY COMPLAINT!!" and went on to explain that they are trying to screw me out of my rightful rebate.

[dkop0978]

Got my rebate today and deposited it...lets hope they don't bounce.

[chadlnc]

Got my postcard today telling me that they cannot honor my request for the modem and CD-Rom rebates. It sounds as though they plan on sending me none of them. I am trying to call every number I can find. Has anyone else had any luck yet?

[brettman]

Regarding the CDROM/modem rebates #50 and #51, I went to my local Office Max store to complain over the weekend. They made copies of my rebate forms/UPC/receipts and said he would call the regional office tomorrow to see what is going on with this. I asked for a corporate phone number which he wrote down as (216) 921-6900. It might be smarter to dial 1-800-555-1212 and ask for a toll-free number for Office Max. I'm calling them tomorrow. The more of us that complain, the more pressure we can put on them to honor the rebates they are attempting to defraud us out of.

[Markel]

Today I received the "denial" postcard for the CDROM rebate from Prime Peripherals. I also got an email from OfficeMax that gives another number to try. Here's what OfficeMax had to say:

We apologize for the inconveniences you have encountered getting your rebates. We have been assured by Prime Peripherals that all rebates will be paid and this includes offers 50 & 51 for which you applied. If you have any further questions, please call me.

Ben Greene
OfficeMax Headquarters
Corporate Customer Service Supervisor
Ext. 16045
216-471-6045

[walberty]

Welp got my "You have already submitted the maximum number of rebate claims......." post cards today.

Looks like they are trying to bend me over too.
Call OfficeMax, and they were somewhat helpful. Hopefully they will be are champions (I will then cease to call them orfice-max) :-)

Wade

[Markel]

I tried calling Ben Greene (OfficeMax) at the number from the preivous page. (I left a voicemail.) He called me back (he was at lunch -- they're on Eastern time) and said that all rebate requests for the CDROM drive should be honored, and that the denial postcard should not have been sent out. All I can say is, I'll keep watching what happens.

[chadlnc]

I talked to someone else yesterday at Officemax customer service. She said that they are indeed two different rebates. They took all my information and said there are two people dedicated to getting Prime all the information. She said be patient and they will call me back when they get my info to Prime. I guess I'll just have to wait and see.

[walberty]

I got the following e-mail today!!!


"Hello, I'm Andrea. I work at the Corporate Headquarters for OfficeMax. I
will forward your information to Prime Peripherals to make sure that you get
your rebate. The post card that your received is incorrect, you will get
both. I am hoping that they will have the printed and mailed by the end on
next week. Thank you for your patience.

Andrea Smith
OfficeMax Corporate Headquarters"


So it looks like a good sign...but we shall see. Though I do expect a quality company like OfficeMax to make good on things!

Wade

[Krayzie]

they finally validated my rebate... probably take them another year to send it to me

[famewolf]

Ok..I show up at rebatehq as mailing in the rebate for the modem but the rebate for the cdrom is not listed...whats the email for this andrea person?

[brettman]

I too received a call back from Ben Greene at Office Max yesterday (from number posted on previous page). He pretty much stated what was already stated by Markel. They do plan to honor both rebates. It's just a matter of when now.

[Markel]

I just had a voicemail from Ben Greene at OfficeMax. He told me that OfficeMax has been assured by Prime Peripherals that the rebate checks (for both products) will be mailded out next Wednesday. He also said that it could take 10-14 days for the mail to be delivered (sounds like the slow bulk mail process).

At least it seems that OfficeMax is showing a bit of class in following up on these.

[Markel]

I got an email (addressee identified as John Mahoney at an OKie (Hotmail!) account, signed by "Leah". It says, "Parago (the processing company)made a mistake, when they processed those who purchased one from each offer. We apologize for that mistake.We are in the process of fixing that mistake.Your claim will be reprocessed,and your status will be validated.
From the time that your status becomes validated,it takes Parago ten days to cut the checks,and approx. 15 additional days to prepare the checks to be mailed, and delivered to your home.

Leah at Prime Peripherals"

[Markel]

I just checked back at http://www.rebateshq.com on the status of my CDROM drive rebate, and it is now reading "normal", saying "We have received all of your required information and documents. After your information is processed, we will process and mail your rebate reward. Thank you."

I now feel it is much more likely that I will be getting my rebate.

[mnkypzzl]

I had enough of waiting for my rebate...so I went to Office Max today and very kindky explained that I had been waiting """155""" days for my rebate and I would like to return the 200 stack of CDs (unopened of course). The manager was less than pleased and made several attempts to explain that this wasn't Office Max's problem it was Prime's problem. He even had an email that said that "all rebates would be received on July 23 & 24th" so to tell customers who were "annoyed" to wait one more day. I explained that 155 days and 10 hours was enough and please gimme my refund. He called corporate and then I got my refund. *grin* He said that I would receive my refund and if I was a good person I would mail it back....well I am a good person but I'm not wasting a stamp to send it back. SO at least for me...the saga has ended.

[alyosha]

Got my rebate yesterday. to me the saga ended, too. This is the last PP product I bought.

[HitoZen]

got my rebate yesterday!
waited for almost 6 months... but oh well, I honestly can't blame rebateshq nor prime periph... I think they screwed up only because of poor mgmt @ their first rebate processing center (the one with the lame website).

just feel bad cuss I missed out on the Dell deal...

[LordPolo]

I finally got my rebate too. It looks like they are finally getting around to us on the bottom of the list. :-).

[ads2000]

hellz yeah!
got the rebate after half or so years
geez
that is the longest rebate ever!!!!!!!!
thats will be the last PP product i ever buy as well!!!

[Markel]

I just did a lookup on my modem and cdrom drive rebates, and both checks were printed today. Maybe in a month I'll actually be caught up on rebates from this (rebateshq.com / Parago) place.

[brettman]

is is just me or does it seem like all the rebate processing houses are really sucking this year. I have several other rebates not associated to Prime Peripherals or rebateshq.com that are over a month late. Last week I had to call Iomega up and they just sent me a check for one that I sent in last March????? Starts making Cyberrebate look like they were fast. :D I don't mind waiting 8-10 weeks on a rebate but when they don't honor them on the time the rebate form states it starts to get annoying. You have to watch these places every minute and keep detailed copies of everything or else they will screw you.

[Edited by brettman on 07-31-2001 at 10:24 AM]

[Burzhui]

Well they said that i sent the rebate out late there for i get nothing + a little bit of you got *****d (:) that) in the ass.

So i dunno what i can do now

[LordPolo]

i sent mine in two days late, and i fully expected to not get it, even before this fiasco started. Then there was the huge deal with pp, and I figured I wasn't gonna get it at all, and lo and behold it came. I don't know why, or what the deal was, but I guess I just got lucky. How late was your sent in?

[Burzhui]

about a week or so :(

[briguy]

I hope he comes through with this $45 rebate, even rebatesHQ.com says I'm okay!! Wow!!! Here's his email:

From: "Greene, Ben" <[email protected]>
To: me
Subject: Rebate
Date: Tue, 31 Jul 2001 11:24:24 -0400

I apologize for the inconveniences you have encountered in receiving your
rebate. I have personally contacted the rebate house and had your submission
revalidated on 07/31/01. You can expect your check within 30 days. Any
questions, please contact me at 216-471-6045. Thank you.

Ben Greene
OfficeMax Headquarters
Corporate Customer Service Supervisor
Ext. 16045

[jng]

HOLY COW!!! It actually came!!!

[walberty]

I FINALLY got my rebates on Monday. ('bout f-en time)

Also got my check from the government that day too, and another rebate I had sent in. Almost $450 total! :-)

Wade

[P-Fresh]

Anyone have a number to call on this? The one I have is disconnected now.

[walberty]

Call the vendor you bought it from. In my case it was office max. They took care of me.

Wade

[brettman]

There should be contact information at http://www.rebateshq.com If not, contact this guy at Parago - they run rebatesHQ:

David Carstens (972) 538-7241

He responded to my complaint emails yesterday regarding the poor rebate processing capabilities of Rebateshq.com Don't give him too much crap though - he is very nice and willing to help. He's head of their Consumer Services group and has a vested interest in keeping people happy. He indicated the the biggest problem recently is that Prime Peripherals and Xirlink (2 big recent rebates) are not paying Parago/Rebateshq in a timely fashion.

[Markel]

Well, I think I'm finally caught up on rebates. When I got back from vacation yesterday I had the checks from the CDROM drive and modem (OfficeMax) deals (as well as the IBM PC camera deal). I just hope there is some way to check on future rebates to see if they are (mis-)handled by this same outfit before I invest.