chrissy
05-16-2001, 01:22 PM
First off, IF I could have another connection, I would. We signed up for the slow but faster than dial up 256/512. And in the past 3 wks that we have used it, we have called tech support at least 4 times trying to get that right. First of all it is a PPPoE connection -- which sucks. And it really isn't fun when your attempt to connect to them after rebooting times out! GRRR.
So anyway, the husband wanted more speed and found a special they were offering for $30 more the 1.5 connection. Great! So that was supposed to be running on May 14th.
It didn't happen.
So May 15th at lunch, he calls and talks to tech support and to the sales dept. Apparently the order was done wrong and they were sitting on it. IF they KNEW it was wrong, and they have our freaking phone number, WHY on earth didn't they call us???
Anyway, they say that it would be fixed and running that evening.
About 2:30, I get to my computer after a snooze and I can't connect to ICQ. So I try to connect through their dumbass software WinPoet and nothing.
So I figured they were working on the situation and leave it.
7pm rolls around and we still cannot get online. So I call and talk to Derrick. Derrick tells me about the order being wrong and that I need to call another number and give them the missing information. *classic brush off*. And they could have me running that night.
I called the number -- their office was closed.
(At this point, I laughed out loud)
I called back the lame tech support line and talked to Tom. Told him I wanted to speak with a supervisor -- there wasn't one on duty he says.
I give him the story and I am pissed. We wanted an upgrade and we were completely down. This is BS.
So he runs tests on their side and says that everything is okay except for we are set to be sending though a particular port and he can't get ahold of the engineers to fix it.
So he says that I would be running before NOON May 16th. Well, 11:30 rolls around this morning and we still cannot connect.
I talked to Oscar at Techs we arn't. And he didn't say much to me. For 45 minutes I was on the phone with this guy and for the first 20, I listened to him panic. Then heard him type ( I am playing Tropico waiting on his brain to kick in.). Then I hear him ask to place me on hold because TOM just walked in and he knows what is wrong!!!!
So for the rest of the call, I am on hold.
I can't believe this!
We finally got our upgrade but I can't believe the lack of communication and training in this company!
okay... I am done... just one more grr!!!!
So anyway, the husband wanted more speed and found a special they were offering for $30 more the 1.5 connection. Great! So that was supposed to be running on May 14th.
It didn't happen.
So May 15th at lunch, he calls and talks to tech support and to the sales dept. Apparently the order was done wrong and they were sitting on it. IF they KNEW it was wrong, and they have our freaking phone number, WHY on earth didn't they call us???
Anyway, they say that it would be fixed and running that evening.
About 2:30, I get to my computer after a snooze and I can't connect to ICQ. So I try to connect through their dumbass software WinPoet and nothing.
So I figured they were working on the situation and leave it.
7pm rolls around and we still cannot get online. So I call and talk to Derrick. Derrick tells me about the order being wrong and that I need to call another number and give them the missing information. *classic brush off*. And they could have me running that night.
I called the number -- their office was closed.
(At this point, I laughed out loud)
I called back the lame tech support line and talked to Tom. Told him I wanted to speak with a supervisor -- there wasn't one on duty he says.
I give him the story and I am pissed. We wanted an upgrade and we were completely down. This is BS.
So he runs tests on their side and says that everything is okay except for we are set to be sending though a particular port and he can't get ahold of the engineers to fix it.
So he says that I would be running before NOON May 16th. Well, 11:30 rolls around this morning and we still cannot connect.
I talked to Oscar at Techs we arn't. And he didn't say much to me. For 45 minutes I was on the phone with this guy and for the first 20, I listened to him panic. Then heard him type ( I am playing Tropico waiting on his brain to kick in.). Then I hear him ask to place me on hold because TOM just walked in and he knows what is wrong!!!!
So for the rest of the call, I am on hold.
I can't believe this!
We finally got our upgrade but I can't believe the lack of communication and training in this company!
okay... I am done... just one more grr!!!!