Help!

[Chris7530]

I am having problems with my internet access. I have Windows ME, USB modem, Athlon, Asus A7M266 and AOL. Every time my modem finishes dialling and I get in to AOL, the modem disconnects and my computer crashes. The light on the modem stays on. The light on my optical mouse goes out. Even if I can manage to make a connection it will always crash within a few minutes. If I open up an Internet Explorer page it crashes. I have AOL on another computer, internal modem, and it is fine. I have fiddled with about a million settings in the bios, in device manager, and still nothing. The modem worked fine with a previous isp. It has to be a USB thingy but I can’t see any problems.

Has anyone experienced this? Does anyone know what is going wrong? I would really appreciate any advice.

Thanks

[Grimm]

Well the obvious problem is that you are using AOL!
After that I would say that you should start reinstalling software. Start with the AOL, better yet remove and cancel AOL then get a real ISP.
If that doesn't work, the easiest thing to do would be reinstall ME.

[Chris7530]

Yeah, already tried that. I hate AOL but I am stuck with it. Has to lose great isp when upgrading to digital tv, and AOL is the only ISP that I can get on ntl till ntl they get their act together and start offering broadband.
It is definetly a USB thingy as I swapped modems and internal pci works perfect.

[LPMiller]

the fault seems to lie with the USB connection...I think the first hint is the light on the mouse going out.

One thing to try is either a USB hub, or just switch the modem and mouse in the port. Or, try a PS2 mouse, just to see if that is a problem. Though USB is supposed to prevent conflicts, it happens, especially with modems.