Staples Sucks! AmEx Hates Staples

[resented]

Well, I refused an order from Staples over 2 weeks ago, because they say they cannot cancel it. I call Staples today, they say "We show it was returned, we are not sure why you haven't been credited. Wait another 7-10 business days to see if you get credited."

Well, I'm not waiting a month for the percentage rate on AmEx Blue to go up because of this crap so I called AmEx.

CSR says, "We have been having a lot of complaints and problems with Staples, and are thinking of dropping them." They immediately credited my account, and told me that if Staples does or doesn't credit my account it wouldn't matter, because I have the credit already.

AmEx told me I should have called the instant they said they could not cancel the order, so for all of you who use AmEx, remember this for future.

WOO HOO!!!
resented

[coleslaw]

yo moderator... send this post over yonder to the suckage/not-so-suckage forum where it belongs. i see no deal seen-yore.

[resented]

The deal actually is that if you use AmEx you can get a better purchase experience, and that they are on your side, not the retailers side.

[MadCool]

Yeah Drop Staples! They sux!!!!

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Check out www.MadCool.com (http://www.MadCool.com)

[Motabota]

I think this is a good place to post the info about Staples.

So far, my experience with them has been 100% ok.

However, if I have a similar problem in the future, I will consider the information I read on this "heads up" and react accordingly.

I don't have the time to spend in every forum, but I always check "DEALS".

Thanks for the info.

Mo

[BruinHI]

Staples sucks big time!!!
I placed an order and never got any email confirmation. After a week and called customer service and she said they dont ship to Hawaii. If they dont ship to Hawaii, they should post it.

[G_Sup]

Resented, just so you know, I had the same exact experience with Staples...most likey on the same exact deal. Yesterday was my 6th call to CS and they finally credited my card by using coupons. They had my money tied up for over 2 weeks and I never even touched the product. I'll never use them again.

[ProMinx]

G_Sup, Resented, are you both using Amex blue? Resented only mentioned AmEx, but never which one. Thanks.
Pro

[Nack]

Yep. Amex rocks. They are interested in doing what is fair for both the customer and the retailer, not just making sure that the customer gets stuck with the charge. I have been e-screwed on puchases made with my Amex Gold in the past, and they always make it right.

Nack