12-18-2001, 09:24 AM
First, does anyone here have any experience with the utility Jetadmin or the device Jetdirect? If what I previously said applies to you please read on. Here are the problems as well as the symptoms. I will try to give a complete description of what is going on. I have been updating the firmware on numerous printers via Jetadmin firmware update. I am updating the version from whatever version it currently is to 8.32. All of the firmware flashes have worked, but the problem arises when you try to connect to that printer/Jetdirect box again with Jetadmin. It seemingly no longer exists. Yet when you go to the printer and look examine it you find that it is in fact functioning properly. I am able to telnet to the printer and issue commands password changes, bringing it on and offline… Etc. But the fact remains that I am still not able to see it through Jetadmin. I have tried re-installing the jetadmin software as well as using it from a different computer; all of this with the same results as before. If anyone has experience with this and would be willing to volunteer information it would be greatly appreciated.