Bestbuy Online GC was a Sham

[Thorin78]

I emailed their customer service about the online giftcertificates and this is what they replied.

Hello!Thank you very much for contacting BestBuy.com. All of your questions and
requests are extremely important to us.
Unfortunately, we do not have the information you need on (PRODUCT/SERVICE)
at this time. We suggest you call the store nearest you to determine if it
is available there. You can locate a specific store by visiting www.BestBuy.com (http://www.BestBuy.com) and using the Store Locator, or you can call (888) BEST BUY,
option 1.
Thank you again for writing to BestBuy.com. We appreciate your patronage.
Sincerely,BestBuy.com Customer Care
TRACKING NUMBER: ------------------------


My email said:

Sent: Friday, Jun 23 2000 09:00 AM To: [email protected]
Subject: Re: Updated BestBuy.com Online Store Credit
Now that your online store has opened, how do I redeem the onlinecredit?

This was in referrence to
From: [email protected]
To: <[email protected]>
Subject: Updated BestBuy.com Online Store Credit
Date: Sat, 25 Mar 2000 15:27:50 -0600
While checking our records we noticed that we inadvertently sent you a $10
online credit when, in fact, your credit is $20. We're sorry if this caused
you any inconvenience. We invite you to check out our exciting new Web site
coming soon and look forward to your visit. Watch for more e-mail updates
from BestBuy.com!
Note: You're receiving this email because you signed up for a BestBuy.com
Online Store Credit. If you would not like to receive these emails in the
future, please respond to this email with the word "UNSUBSCRIBE" in the
subject line.
For any other questions you may have, please send an email to
maimailto:[email protected]
Thanks!

[Timotheus]

I don't think it's a sham. I called customer service today and they informed me that the redemption codes for the $20 GC's would be sent out within the next two weeks. Sounds like what you have on your hand is a generic customer service mixup. I would keep following up if I were you.

[Thorin78]

Yup, I just sent a reply out to them.

[sotg1]

I received my $20 two days ago...probably they are in the process of sending emails out... One nice feature is that instead of shipping your order, you can just pick it up at the store, saves shipping costs.

++++++++++++++++++++++++

Welcome to the Grand Opening of the new BestBuy.com!

You signed up for information about the new BestBuy.com Web site and now
we're ready to show you it was worth the wait. We've been working toward
making your shopping experience better than ever before, by bringing you
online convenience combined with the services of Best Buy's retail stores.

And with the celebrated arrival of the new BestBuy.com Web site comes your
"FREE" $20 Online Store Credit (see below for details). This credit is
good toward any purchase on BestBuy.com, from TVs to DVDs.

So, check out the new BestBuy.com and discover the best in consumer
electronics and entertainment. We've got audio and video products,
portable electronics, photo and digital imaging products, music CDs and
DVD movies. And we're adding more products and information every day to
make this your one source for shopping.

Thanks and we hope you enjoy the new and improved BestBuy.com.

BestBuy.com. Shopping just got better.

**********************************************************************

To redeem your Online Store Credit, simply follow one of the two options
below using this 17-character Redemption Code: (already used :-)

Go to the BestBuy.com home page and click on the "Redemption Center"
link, to the "Redemptions Center" page, sign in and on to "My Account".
Enter your Redemption Code and the next time you check-out the credit will
be applied to your order (up to the amount of the coupon). Any remaining
credit will be applied to your next order.

OR

Go to the BestBuy.com home page and click on "Sign In" and go to "MY
Account". Enter your Redemption Code and the next time you check-out the
credit will be applied to your order (up to the amount of the coupon). Any
remaining credit will be applied to your next order.

**********************************************************************

Disclaimer:
Online Store Credit redeemable for merchandise and services only. Not
redeemable for cash. Purchases must be made with a valid credit card. Not
valid as payment on Best Buy Credit Card. Not valid at Best Buy retail
stores. Not valid for more than amount indicated.