Megaman369
03-13-2002, 01:15 PM
I wrote Gateway a letter detailing my distraught over the cancellation of my order. They then responded to me with this letter:
---
Dear Mr. Schuler,
Thank you for contacting us. We apologize for any inconvenience caused
by the cancellation of your order.
Because of the overwhelming response from our customers, requesting that
we reconsider our decision to carry this product, we have decided to
honor order requests for our customers who already had an existing order
for this item.
We would appreciate the opportunity to demonstrate our commitment to
total customer satisfaction, and reinstate your order at the originally
agreed upon purchase price. Your product will be reinstated to
backorder status and will be fulfilled when inventory becomes available.
We are unable to provide an estimated ship date.
To complete the reinstatement process, it is necessary that you reply to
this email, providing us with your permission to reinstate your
backorder. We will keep you informed of order status updates via email.
We sincerely apologize for the inconvenience and appreciate your
continued support.
Kind Regards,
Pam
Sales Support Specialist
Research
Gateway Accessory Store
---
It is very interesting to point out that Gateway got back to me within 24 hours. It's also noteworthy that when Best Buy and Dell had errors or mistakes with their site they just ignored them, and they are in the good money making times. Whereas Gateway, who's had troubled times as of late, responded with a favorable outcome.
GO GATEWAY!
---
Dear Mr. Schuler,
Thank you for contacting us. We apologize for any inconvenience caused
by the cancellation of your order.
Because of the overwhelming response from our customers, requesting that
we reconsider our decision to carry this product, we have decided to
honor order requests for our customers who already had an existing order
for this item.
We would appreciate the opportunity to demonstrate our commitment to
total customer satisfaction, and reinstate your order at the originally
agreed upon purchase price. Your product will be reinstated to
backorder status and will be fulfilled when inventory becomes available.
We are unable to provide an estimated ship date.
To complete the reinstatement process, it is necessary that you reply to
this email, providing us with your permission to reinstate your
backorder. We will keep you informed of order status updates via email.
We sincerely apologize for the inconvenience and appreciate your
continued support.
Kind Regards,
Pam
Sales Support Specialist
Research
Gateway Accessory Store
---
It is very interesting to point out that Gateway got back to me within 24 hours. It's also noteworthy that when Best Buy and Dell had errors or mistakes with their site they just ignored them, and they are in the good money making times. Whereas Gateway, who's had troubled times as of late, responded with a favorable outcome.
GO GATEWAY!