intrepid342
06-30-2000, 03:07 PM
Gamedealer.com has been acquired by EBWorld and all flooz-related orders have been canceled. So much for my Diablo II order http://www.gotapex.com/ubb/frown.gif
My actual conversation with an online flooz rep:
Welcome to our Flooz Customer Care Center!
Please wait while we connect you to the next available Customer Care Representative.
Please continue to wait...
GriffithT has arrived to help you!
GriffithT says, "While I'm looking up your account information, may I ask how you heard
about Flooz?"
You say, "from a friend"
GriffithT says, "I'll be happy to assist you. Are there any questions that I can help you with today?"
You say, "I placed an order through gamedealer.com a week ago with $45 in flooz"
You say, "i just got an email from them saying they were purchased by ebworld"
GriffithT says, "How can we assist you?"
You say, "gamerdeal.com is now ebworld"
GriffithT says, "We are here to help you with any questions that you may have."
You say, "and ebworld does not accept flooz!"
You say, "and have canceled all orders"
GriffithT says, "They will credit your Flooz account."
GriffithT says, "Would you like a direct number to their customer service department?"
You say, "they keep saying they will"
You say, "but they haven't"
You say, "they say their programmers are working on it"
You say, "so i have $45 worth of flooz floating in cyberspace"
You say, "which i spent at a store that was listed on your site as accepting flooz"
You say, "and they no longer do"
You say, "sounds like something I should dispute with my credit card"
You say, "?"
GriffithT says, "They will credit your Flooz account along with all our customers who shopped at their site."
GriffithT says, "They will honor their agreement."
You say, "when? and why won't the store that acquired them accept flooz?"
GriffithT says, "You would have to direct that question to them. Would you like a direct number to their credit department?"
You say, "why can't ebworld honor all of the orders placed through gamedealer? can't you work with ebworld on this?"
You say, "i just talked to ebworld. on the phone while corresponding with you. they say they are working on it. this whole thing is very fishy."
GriffithT says, "I'm sure they will rectify this problem for you."
You say, "again, when? this seems like something that could be legitimately disputed with my credit card. my flooz has turned into monopoly money."
GriffithT says, "I'm sorry but we do not have access to their system. We are only a method of payment. I will be happy to provide you with their toll free number so you can find out when you will be credited."
You say, "Shouldn't I be credited within 24hrs of a canceled order. I'm sure I read that somewhere. Honestly, if the same thing happened to you, I think you would find it commonsensical to dispute the charge with your CC."
GriffithT says, "I totally agree with you. I would contact them directly to see when my Flooz account would be credited."
GriffithT says, "I will be happy to provide you with their toll free number so you can find out when you will be credited."
You say, "And like I said, I did. And they said they are "working on it". I know you are only a method of payment but your (sorry for the abuse) "funny money" is no longer accepted where I pre-ordered a game I had been waiting for and now it's not in my account because and EBworld manager I talked to didn't even know what flooz was only that they didn't accept it."
GriffithT says, "What number did you called?"
You say, "Since I originally funded my account through you and used the link on YOUR site to access gamedealer.com who at the time was an affiliate of yours, in my perspective your charge to my CC is the problem here. Your currency is no longer accepted at a store that you had a currency relationship with on your site."
You say, "1-877-4EBWORLD"
You say, "From an email I received from EBWorld today "Your order has been cancelled and your Flooz account has been credited."
You say, "which is obviously a lie"
You say, "since my flooz account has all of 30 cents in it"
GriffithT says, "I suggest waiting until tomorrow to see if your account is credited. If it has not please call this number 1-800-335-0046 and one of the Gamedealer.com Reps will gladly assist you."
You say, "when i called to ask why my flooz account had not been credited, the manager said "we are working on it, probably sometime next week""
You say, "okay, gamedealer is dead"
You say, "it's just EBWorld now"
You say, "and tomorrow is Saturday"
GriffithT says, "Then call them now."
You say, "Mr. Griffith, like I have said twice before, I was on the phone with them during the first part of this conversation"
You say, "I was relaying information they said....to you."
You say, "They are giving me the run around. And they are obviously having problems crediting back flooz if management there doesn't even know what it is."
You say, "So I see only two courses of action: wait a week or two or three for my account to be credited back, or dispute the charge to my CC from flooz.com"
GriffithT says, "Is there anything else I can assist you with today?"
GriffithT says, "We apologize for the inconvenience. My only suggestion is to wait."
You say, "So very frustrating. I have to say I'll be extremely hesitant to use flooz in the future http://www.gotapex.com/ubb/frown.gif"
You say, "good day sir"from flooz.com"
**damn them to HECK!**
My actual conversation with an online flooz rep:
Welcome to our Flooz Customer Care Center!
Please wait while we connect you to the next available Customer Care Representative.
Please continue to wait...
GriffithT has arrived to help you!
GriffithT says, "While I'm looking up your account information, may I ask how you heard
about Flooz?"
You say, "from a friend"
GriffithT says, "I'll be happy to assist you. Are there any questions that I can help you with today?"
You say, "I placed an order through gamedealer.com a week ago with $45 in flooz"
You say, "i just got an email from them saying they were purchased by ebworld"
GriffithT says, "How can we assist you?"
You say, "gamerdeal.com is now ebworld"
GriffithT says, "We are here to help you with any questions that you may have."
You say, "and ebworld does not accept flooz!"
You say, "and have canceled all orders"
GriffithT says, "They will credit your Flooz account."
GriffithT says, "Would you like a direct number to their customer service department?"
You say, "they keep saying they will"
You say, "but they haven't"
You say, "they say their programmers are working on it"
You say, "so i have $45 worth of flooz floating in cyberspace"
You say, "which i spent at a store that was listed on your site as accepting flooz"
You say, "and they no longer do"
You say, "sounds like something I should dispute with my credit card"
You say, "?"
GriffithT says, "They will credit your Flooz account along with all our customers who shopped at their site."
GriffithT says, "They will honor their agreement."
You say, "when? and why won't the store that acquired them accept flooz?"
GriffithT says, "You would have to direct that question to them. Would you like a direct number to their credit department?"
You say, "why can't ebworld honor all of the orders placed through gamedealer? can't you work with ebworld on this?"
You say, "i just talked to ebworld. on the phone while corresponding with you. they say they are working on it. this whole thing is very fishy."
GriffithT says, "I'm sure they will rectify this problem for you."
You say, "again, when? this seems like something that could be legitimately disputed with my credit card. my flooz has turned into monopoly money."
GriffithT says, "I'm sorry but we do not have access to their system. We are only a method of payment. I will be happy to provide you with their toll free number so you can find out when you will be credited."
You say, "Shouldn't I be credited within 24hrs of a canceled order. I'm sure I read that somewhere. Honestly, if the same thing happened to you, I think you would find it commonsensical to dispute the charge with your CC."
GriffithT says, "I totally agree with you. I would contact them directly to see when my Flooz account would be credited."
GriffithT says, "I will be happy to provide you with their toll free number so you can find out when you will be credited."
You say, "And like I said, I did. And they said they are "working on it". I know you are only a method of payment but your (sorry for the abuse) "funny money" is no longer accepted where I pre-ordered a game I had been waiting for and now it's not in my account because and EBworld manager I talked to didn't even know what flooz was only that they didn't accept it."
GriffithT says, "What number did you called?"
You say, "Since I originally funded my account through you and used the link on YOUR site to access gamedealer.com who at the time was an affiliate of yours, in my perspective your charge to my CC is the problem here. Your currency is no longer accepted at a store that you had a currency relationship with on your site."
You say, "1-877-4EBWORLD"
You say, "From an email I received from EBWorld today "Your order has been cancelled and your Flooz account has been credited."
You say, "which is obviously a lie"
You say, "since my flooz account has all of 30 cents in it"
GriffithT says, "I suggest waiting until tomorrow to see if your account is credited. If it has not please call this number 1-800-335-0046 and one of the Gamedealer.com Reps will gladly assist you."
You say, "when i called to ask why my flooz account had not been credited, the manager said "we are working on it, probably sometime next week""
You say, "okay, gamedealer is dead"
You say, "it's just EBWorld now"
You say, "and tomorrow is Saturday"
GriffithT says, "Then call them now."
You say, "Mr. Griffith, like I have said twice before, I was on the phone with them during the first part of this conversation"
You say, "I was relaying information they said....to you."
You say, "They are giving me the run around. And they are obviously having problems crediting back flooz if management there doesn't even know what it is."
You say, "So I see only two courses of action: wait a week or two or three for my account to be credited back, or dispute the charge to my CC from flooz.com"
GriffithT says, "Is there anything else I can assist you with today?"
GriffithT says, "We apologize for the inconvenience. My only suggestion is to wait."
You say, "So very frustrating. I have to say I'll be extremely hesitant to use flooz in the future http://www.gotapex.com/ubb/frown.gif"
You say, "good day sir"from flooz.com"
**damn them to HECK!**