mojo
08-17-2002, 08:17 PM
here's some background on this event: i bought a dlink cable modem from dell. it was great! worked great, fast, blah blah blah. good times, for sure.
2 weeks ago it stopped holding IP addresses. so of course i thought it was cox since i had similar problems every month about the same time...this was just the first time it was this long. so i called tech support and told them the deal, and set up and appt to have a tech look at the lines.
the lines were fine, so the tech left a 2nd cable modem to verify that it was the new cable modem and not the inside wiring. the new modem synched right up and stuff and has been pretty bulletproof. the dlink synched also, but then dropped the next day again.
so i called dell and had them ship me a new modem. i bust it out of the box and call cox again to provision it. i got the mac address wrong because the print on the sticker was kinda bad. so i figured that instead of calling them again, i'd just use the online support to save time. after all, i had 2 modems provisioned, right?
ok, here's the joke part:
so i get on the chat line with a "tech." my description was pretty thorough, since this is...like...what i do. so when they came on and i didn't hear from them for a minute, i figured they were on top of things and were just looking up stuff to just pound this one out, and we'd rock!
so the tech came on and asked my name and stuff. so i gave the info and stuff, then they went away...for 2 minutes! they didn't say anything, so i had to ask if they were there (eesh...customer service grave-roll). so after i asked, they had the courtesy to tell me they were looking up my info. what a sweetheart. then they went away for another 2 minutes...actually close to 3. so we're talking 5 minutes just to get to the problem.
first thing the "tech" said was that 2 modems provisioned doesn't work. so of course i pointed out that it worked before and stuff, and that cox did it to begin with. no comment from the other end (hey, i can't complain that they were a chatty cathy :P ).
so of course i provide the new ser# again and the correct mac address. the tech said that they were gonna delete both old modems and just have this new one in. i said that i didn't want that, again, and then was thinking that i'll just have to call again to re-provision the other one. i don't need the downtime crap.
ok, here's the punchline:
the "tech" removed the modem from my config, then asked me if i needed help with anything else!
um...correct me if i'm wrong...but if i'm using the modem that you just removed from the config of the network to chat online with "technical" support, then how would i be able to answer that question since you just effectively removed my buttocks from your network?! gee, thanks for the memories.
nimrod :angry:
if it wasn't so pathetically ridiculous, i'd be seriously angry. but right now, i'm laughing too hard to be mad. maybe later :hehehmm:
2 weeks ago it stopped holding IP addresses. so of course i thought it was cox since i had similar problems every month about the same time...this was just the first time it was this long. so i called tech support and told them the deal, and set up and appt to have a tech look at the lines.
the lines were fine, so the tech left a 2nd cable modem to verify that it was the new cable modem and not the inside wiring. the new modem synched right up and stuff and has been pretty bulletproof. the dlink synched also, but then dropped the next day again.
so i called dell and had them ship me a new modem. i bust it out of the box and call cox again to provision it. i got the mac address wrong because the print on the sticker was kinda bad. so i figured that instead of calling them again, i'd just use the online support to save time. after all, i had 2 modems provisioned, right?
ok, here's the joke part:
so i get on the chat line with a "tech." my description was pretty thorough, since this is...like...what i do. so when they came on and i didn't hear from them for a minute, i figured they were on top of things and were just looking up stuff to just pound this one out, and we'd rock!
so the tech came on and asked my name and stuff. so i gave the info and stuff, then they went away...for 2 minutes! they didn't say anything, so i had to ask if they were there (eesh...customer service grave-roll). so after i asked, they had the courtesy to tell me they were looking up my info. what a sweetheart. then they went away for another 2 minutes...actually close to 3. so we're talking 5 minutes just to get to the problem.
first thing the "tech" said was that 2 modems provisioned doesn't work. so of course i pointed out that it worked before and stuff, and that cox did it to begin with. no comment from the other end (hey, i can't complain that they were a chatty cathy :P ).
so of course i provide the new ser# again and the correct mac address. the tech said that they were gonna delete both old modems and just have this new one in. i said that i didn't want that, again, and then was thinking that i'll just have to call again to re-provision the other one. i don't need the downtime crap.
ok, here's the punchline:
the "tech" removed the modem from my config, then asked me if i needed help with anything else!
um...correct me if i'm wrong...but if i'm using the modem that you just removed from the config of the network to chat online with "technical" support, then how would i be able to answer that question since you just effectively removed my buttocks from your network?! gee, thanks for the memories.
nimrod :angry:
if it wasn't so pathetically ridiculous, i'd be seriously angry. but right now, i'm laughing too hard to be mad. maybe later :hehehmm: