mojo
10-15-2002, 11:44 AM
no, not the pics yet. i'm just now migrating my website to its new home. i just wanted to make a few observations tho:
comcast...faster than cox (as of now, compared to where i was before) on average. tech support is a total joke so far. getting basic information like mail servers and ftp info is like pulling teef. i guess they want us to use their automagic crap like the good little sheep they expect us to be. they're also not too sure where you come from or what you do as a person, and don't really know how to route your call. it took me an hour yesterday to give them my mac-daddy address and ser # for my cable modem just so i could connect. and of course the ts rep has to treat me like a tard when she's insisting that i give her information on what my computer is doing and won't accept "give me a second, because my NIC is flaky right now" as an answer (i have no idea how i'm supposed to tell her if my computer is connecting to the cable modem if my dongle is really picky about how it's connected to the card). and of course they're not quite sure how to approach you if you're not using their automagic stuff.
to comcast- wake up people! there is actually a whole world outside of the automated support tools you use.
anyhow, as you can tell i'm here. just wanted to get this off my chest. i didn't consider it suckage really, as just...funny :P (but if it gets moved i'm ok with it)
comcast...faster than cox (as of now, compared to where i was before) on average. tech support is a total joke so far. getting basic information like mail servers and ftp info is like pulling teef. i guess they want us to use their automagic crap like the good little sheep they expect us to be. they're also not too sure where you come from or what you do as a person, and don't really know how to route your call. it took me an hour yesterday to give them my mac-daddy address and ser # for my cable modem just so i could connect. and of course the ts rep has to treat me like a tard when she's insisting that i give her information on what my computer is doing and won't accept "give me a second, because my NIC is flaky right now" as an answer (i have no idea how i'm supposed to tell her if my computer is connecting to the cable modem if my dongle is really picky about how it's connected to the card). and of course they're not quite sure how to approach you if you're not using their automagic stuff.
to comcast- wake up people! there is actually a whole world outside of the automated support tools you use.
anyhow, as you can tell i'm here. just wanted to get this off my chest. i didn't consider it suckage really, as just...funny :P (but if it gets moved i'm ok with it)