Salesmanship is dead

[Bires]

Story time... ;)
I drove down to my local Compusa today to get their advertised Visiontek Xtasy 9600 Pro. ($99 AR) When I got there I found that they made a mistake and all they carried was the standard 9600 from Visiontek. I figured it was an underclocked 9600 Pro, so I picked it up. When I got home, I found, through extensive tests, that it was clock-locked
So, no Pro for me. I took it back and pointed out the error to the manager. He offered to give me a refund.

Now then...why salesmanship is dead...

I explained to the manager that today was the first time in 8 years that I had shopped at CompUSA. He seemed indifferent. I then explained that I wanted to do business with him, if he would substitute a similar 9600 Pro (another brand). He looked at me like I was from another planet. :rolleyes:

Kinda irritated :confused: I proceded to tell him that this transaction would decided whether I shopped at CompUSA or continued to shop on the internet, as I usually do. He kinda shrugged, and turned me over to a CSR for my refund.

Oh well. Too bad store managers don't seem to care about retaining customers and saving their businesses from online retailers that can undercut them (because they have very little overhead) BM :smash:

[look_ma]

Managers like that really have no authority to switch products at a loss for the company. But still you are right, he should of at least act concerned.

For example:
I work as a dial-up representative for a semi-national dial-up ISP. I don't technically work for the company; I work for an out-sourcing and act as an employee for the dial-up company. You see this is where the problem starts. My fellow employee's don't really care if the dial-up company loses a customer, they in fact almost try and get the customer to cancel their service, and this way the customer is out of their hair. A lot of customer’s are shocked by this tactic and don’t really know what to do to respond when the customer service representative days “fine, cancel”. This is no way to keep customers, but even management says that if the customer threatens to cancel their service to go ahead and push for the cancellation. I at least act sympathetic towards the customer when they want to cancel due to no service for past couple days/weeks and or when we constantly mess up their billing (i.e. cash their check and do not add it to the account, or charge more than we were supposed to their CC. These examples are internal errors of the computer and not an employee, but known flaws in the system.) I sometimes feel sorry for our customers, but then again they are the ones who are dumb enough to be paying $20 a month for our DIAL-UP service.

And while I am at posting an essay, here are some of my favorite quotes from my job.
I ask customer what Operating System they are running, their response:

1. “Operating System?”
2. “Internet Explorer”
3. “Outlook Express”
4. “Windows 97”
5. “95 Windows”
6. “Office XP”
7. “Windows 6.1.0.5”
8. “Windows PX”
9. “Windows”
10. “Microsoft”
11. “Netscape”
12. “Macintosh”
13. “Dell”

These were some of their actual responses from different customers; you hear some of these everyday, some just once a month. I will make a thread at a later date of things I hear and just make you wonder why some people are allowed to procreate.

[sbp]

Salesmanship-what is that? http://home.earthlink.net/~sbp777/smilies/confused2.gif

Oh c'mon Bires, you are just supposed to give up your money without prompting. Just be glad to take any morsel that is offered.

And B&M will continue to whine in their quest to have 'net stores taxed.

[Joshua]

Originally posted by look_ma
Managers like that really have no authority to switch products at a loss for the company. But still you are right, he should of at least act concerned.

That's not actually true. I was a manager in retail and can tell you that the manager has ultimate authority and discretion when it comes to returns, exchanges, or substitutions. There is a large enough amount of overhead built into the prices of most products that making a substitution for a handful of people will not impact overall profits.

Usually when the manager does it, he'll just note it as "customer retention" or something to that effect.

[look_ma]

Damn, I need to start shopping at your company's store.

[Bires]

Originally posted by sbp
Oh c'mon Bires, you are just supposed to give up your money without prompting. Just be glad to take any morsel that is offered.


You're right... My CC # is 7563-4254-3432-0052.


(please sir, can I have another!?!):eek:

[look_ma]

umm, I am gunna need an experation date with the CC please. :)

[chrissy]

Bires, was it the one on West Sierra??

The service there sucks everytime I go in there :(

[Bires]

It was the newish one on Stephanie off Sunset Blvd.

[cheapie]

Originally posted by Bires


You're right... My CC # is 7563-4254-3432-0052.


(please sir, can I have another!?!):eek:

it's "please sir, MAY i have another?" :rolleyes:


:D lol. just bugging you.