View Full Version : staples fiasco (free zip drive)
06-23-2000, 08:14 AM
You guys remember the staples free zip drive deal that went wrong?
Here is what happened to me. I ordered over the phone and was told my total was $37 dollars. When I actually checked my credit card. I was charged $167.62. I was pissed. I called them up and argued for about half an hour. I finally gave up and told them I wanted to return it. They told me to drop it off at my local staples and they would have someone pick it up. They only do this in extreme cases. I told them I wasn't going to be home for them to pick it up. When I went to the local staples and the manager told me that he didn't know what was going on. The guy from staples.com was suppposed to call him to get approval for me to drop it off. After seeing how pissed I was he just took the stuff back for $183.97 (retail price). He wasn't supposed to take it back but he was a nice guy. Yippee, I made $16.21. If that wasn't enough I decided to email the President of Staples himself. I also filed a complaint to the BBB. Today I checked my credit card agian and another $59.48 was charged back to my account courtesy of staples.com. That's $75.69 staples gave me more than enough for me to get a zip drive somewhere else. If anyone has a problem with Staples.com I would suggest going to a B&M Staples. The managers at Staples are really nice. If your really lucky like me the manager will just swipe your card give you a refund. I am one very satisfied customer.
06-23-2000, 08:19 AM
Yeah, but that sure does take up a lot of time...
06-23-2000, 10:10 AM
Agreed. That's not too far removed from the pain/effort of taking a bananna peel to the store, slipping on it, and sueing them for your broken hip. Have you no pride man?
06-23-2000, 11:35 AM
I'm so pissed off at Staples from yesterday, I'm going to stick my neck out and congratulate you. Sure, it might not have been real ethical, but Staples has horrible customer service policies, ethics on charging your card more than you allow, etc.
Yesteday I placed an order and the confirmation screen before and after I placed the order said $0.00 shipping. Got the email receipt and it said $3.95 shipping. What gives them the right to make me an offer, allow me to accept the offer and then up the price? Isn't there a law about that? I wasn't even screwing around with coupons, I was using one legitimately.
Their 800# drones simply tell me they're having problems with the site and they've already alerted the webmaster to the problem. But I can still pay the $3.95 or cancel my order. One even had the nerve to tell me that shipping is always calculated offline after the order to see if we went over $50 so it's SUPPOSED to say $0.00. HUH?
My irritation is only somewhat relieved by the fact I can look over and see my $16 pricematched WWF digital camera and free zip drive that I got from their B&M.
06-23-2000, 11:42 AM
Here's another staples one for you. Way back when they had that hard drive advertised as a computer I ordered. Well, of course I didn't want the hd so staples came and picked it up the next day. My credit card was charged for $133 (or was it $137) and I was told it would be refunded. Two weeks later...no refund. So, I call and am told he will put a rush thing in to the warehouse to get me a refund, it should be on my cc within a week. Two MORE weeks later, still no refund. I call back and get transfered to the manager. She says, "okay, it was about $140 right?" I said, "yeah, about a few dollars less." She says she will credit my card and it should appear within a week. Well, TWO weeks later my card finally gets some money put on it from staples. It was FOUR $37.71 refunds...totaling a little over $150. Looks like staples decided to give me $15 for my SIX WEEKS OF WAITING....ARGH
06-23-2000, 12:59 PM
I have had nothing but great service at my local Staples B&Ms. I have two within a few miles and they've always honored online coupons and codes. They've even put items (like the zip and camera) on hold for me even when I forewarned them that I was taking advantage of an advertised deal. The managers groan and mumble when they find out that I'm getting away with a steal, but they have only put forth feeble excuses.. and I've always ended up with the deal. I almost feel sorry for them. They've complained about how Staples.com is screwing them again and again, but they still stand by their promise to honor online coupons. One of these days, they'll decide to change their policy, but until then..
06-23-2000, 01:11 PM
they pissed me off too. the only reason i bought something off of their site is because it said '1 day' for shipping. when i received my order confirmation it had my delivery date 8 days from then. i called customer service and bitched, but the drone on the phone just gave me the "we are aware of the problems and are working as fast as we can. we are sorry" routine. their cs dept sux!
06-23-2000, 05:59 PM
I ordered the zip/camera. And they both came. My CC bill did not come yet, so I hope I do not run into this problem like the rest...
06-23-2000, 07:44 PM
How can you say I have no pride. If they would have just followed up on the price they quoted on the phone. Then I wouldn't have to do all of this. Just to let everyone know I didn't have them refund the extra $59 dollars on purpose. I just wrote a letter to the president explaining the poor customer service I recieved. Magically a $59 dollar credit posted to my account. If it's anyone that doesn't have pride it's staples, they didn't follow up on their advertisment.
06-24-2000, 09:52 PM
I've received great service from Staples. I bought two of those Maxtor DM+40 30Gb disks with $30 and $40 coupons (respectively, not stacked), and they arrived at my house the very next day. (My only small complaint is that they didn't warn me that I would be charged tax, on top of the price quoted on my order confirmation -- be forewarned.)
However, they really win because when one of the drives wound up being defective 13 days later, they replaced it for me the next day! I e-mailed customer support late on Tuesday night that the drive was broken & I'd like an exchange; the next day, I got a reply that a driver would be by on Thursday to exchange it for a new one. Sure enough, I had a new disk in my hands 36 hours from when I figured out my old one was broken, without having to make any phone calls, jump through any hoops or even leave the house.
I think most of the complaints with Staples have come in the aftermath of peoples' abuses of their ordering system. Take that however you wish, I'm just stating a fact based on what I've read in these forums.
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