i hate snapfish! everybody shop at shutterfly, dammit!

[welfareloser]

okay, here's the thread of customer service emails, in reverse order, the topmost being me at my most pissed.

----- Original Message -----
From: "Alyssa Larson" <[email protected]>
To: <[email protected]>
Sent: Friday, October 24, 2003 10:51 AM
Subject: Re: RE:Re: RE:Re: RE:order # 3547874-02P [#2644238]


now that my order has been delayed yet another week, will you send the
wallets?!?!?! my order was WRONG. are you reading this? WRONG. You
sent 5x7's that I did not order INSTEAD OF the wallets that i did order. You didn't send the wallets in a separate mailer. YOU DIDN'T SEND THE WALLETS AT ALL.
>
SEND THE WALLETS. send them QUICKLY.
>
if you can't fix this stupid, unnecessary problem, I will be drafting an email about how incompetent and unhelpful your service is. I'll send it to everyone I know, encouraging them not to buy anything from snapfish. I will include links to places like shutterfly, and encourage everyone to shop there. The email will be entertaining enough that all my friends will send it to all of their friends. within weeks, hundreds of thousands of people will be laughing at snapfish and not spending money there.
>
> SEND THE WALLETS. I'm really not asking for anything excecptional here... the product for which I have a paid receipt. Most businesses tend to provide that kind of thing if they want to stay in business.
>
> ----- Original Message -----
> From: <[email protected]>
> To: <[email protected]>
> Sent: Monday, October 20, 2003 12:19 AM
> Subject: RE:Re: RE:Re: RE:order # 3547874-02P [#2644238]
>
>
> >
> > Dear alyssa,
> >
> > Thank you for writing
> >
> > We are sorry to tell you that wallet size is different from the general print sizes like 4x6 or 5x7. Generally wallet set prints we will send in different package. Most likely you will receive your order with 7-10 business days. We request you to reply to this mail if you have not received that package with in twenty days, so that we can issue the credits for the replacement prints.
> >
> > Thank you for your patience.
> >
> > Sincerely,
> >
> > Nick
> > Snapfish Customer Care
> >
> > --Original Message--
> > From: [email protected]
> > Date: 10/18/03
> > To: [email protected]
> > Subject: Re: RE:Re: RE:order # 3547874-02P [#2644238]
> >
> > how can you not know if the order was shipped in separate packages? this is the most ridiculous "system" i've ever encountered... i've NEVER known a company to not keep track of how they shipped an order. this is definitely my last order from snapfish.
> >
> > ----- Original Message -----
> > From: <[email protected]>
> > To: <[email protected]>
> > Sent: Saturday, October 18, 2003 7:01 PM
> > Subject: RE:Re: RE:order # 3547874-02P [#2644238]
> >
> >
> > >
> > > Dear alyssa,
> > >
> > > Thanks for writing back.
> > >
> > > Please note that the order might be shipped in different packages. Most likely your order has been delayed by the Postal Service. While we know it's frustrating to wait, we suggest you wait until at least two weeks for your order to arrive.
> > >
> > > If your order(5 wallet set prints) is not received within twenty days of shipment, we will issue a refund or provide credits to allow you to order replacements. We know that's a long time to wait, but our experience with the postal service is that you are almost certain to have the order soon.
> > >
> > > Again, we apologize for the delay. Snapfish is committed to your satisfaction, and we make every effort to meet your expectations.
Please feel free to contact us should you have any further questions regarding this matter.
> > >
> > > Thank you for your patience.
> > >
> > > Sincerely,
> > >
> > > Nick
> > > Snapfish Customer Care
> > >
> > > --Original Message--
> > > From: [email protected]
> > > Date: 10/18/03
> > > To: [email protected]
> > > Subject: Re: RE:order # 3547874-02P [#2644238]
> > >
> > > i received the order. the order did not include the wallet sets. were they shipped separately or not?!?!? your answer doesn't even make sense. read this one carefully, maybe twice, before you answer this time.
> > >
> > > ----- Original Message -----
> > > From: <[email protected]>
> > > To: <[email protected]>
> > > Sent: Saturday, October 18, 2003 5:39 PM
> > > Subject: RE:order # 3547874-02P [#2644238]
> > >
> > >
> > > >
> > > > Dear alyssa,
> > > >
> > > > Thank you for expressing your concern and asking about the status of your order. Please note that in 3547874-02P order you have ordered total 82 prints including 5 wallet sets. Your order was shipped on 10/15/03. You may receive 3547874-02P order with in 3-4 days.
> > > >
> > > > Please reply to this mail if you have any questions on this order.
> > > >
> > > > Please feel free to contact us for any further assistance and we will be happy to help you.
> > > >
> > > > Sincerely,
> > > >
> > > > Nick
> > > > Snapfish Customer Care
> > > >
> > > > --Original Message--
> > > > From: [email protected]
> > > > Date: 10/18/03
> > > > To: [email protected]
> > > > Subject: order # 3547874-02P[#2644238]
> > > >
> > > > not only was this order a week later than it should have been, for some reason you decided to send me 5 random 5x7 prints that i didn't order at all instead of the 5 wallet sets that i actually DID order. look at my order, look at the picture that i ordered five wallet sets of, and SEND THE FIVE WALLET SETS IMMEDIATELY. i could not be more upset about how many problems there have been in getting what i actually ordered in a timely fashion.
> > > >
> > > > alyssa larson
> > > > [email protected]
> > > >
> > > > ------------

[Kim]

Ugh, I hope they send you your prints soon.

[cheapie]

ok...what have we learned here?

Numero Uno...Don't piss off Alyssa!

i would suggest writing them an email telling them that you're disappointed in the service you've gotten. you prior correspondence seems a bit too weak and polite. you need to convey more of a sense of urgency and irritation. lol.
btw...what is snapfish? nm. i'll just google it and find out myself.

[appleseed]

Originally posted by cheapie
...i would suggest writing them an email telling them that you're disappointed in the service you've gotten. you prior correspondence seems a bit too weak and polite. you need to convey more of a sense of urgency and irritation. lol...bahahahahahahahahaha

weird...i just received 5 wallet sets of some strange girl's pictures. hmm... :heh:

seriously tho, that sucks. time to :johnwoo2:

[Merlin]

I read the whole e-mail and you are really quite bitchy right from the beginning. And people say I have a bad attitude. :shrug:

[Cubsfan]

Why do you use them instead of somewhere like WalMart? Cheaper?

[ray]

dotphoto.

[welfareloser]

Originally posted by Merlin
I read the whole e-mail and you are really quite bitchy right from the beginning. And people say I have a bad attitude. :shrug:

yep. the first two orders they screwed up, i was nice and got nowhere. they don't listen or do a thing until you yell.

and if you have a bad attitude, what are you doing calling into question the attitudes of others, o pot of blackness... especially since my first email was hardly "bitchy." it point-blank expressed my severe disappointment and proactively stated the solution i wanted.

another example. i've spent a lot of time on the phone with my med insurance rep over the last 5 months. there are collection agencies on my ass because bills haven't been paid. she has yet to return a call. five months. several calls a week in which i was unfailingly polite and professional. several letters to her which have apparently been ignored. today i yelled at her answering machine for a few minutes, finishing up by telling her it would take less time to call me back than it will to listen to my repeated messages, which will become longer, more frequent, and more abusive.

she called within the hour. 5 months worth of problems were solved in 5 minutes. i'd really rather be nice, but that repeatedly gets me nowhere. i have more examples, but i think we've all been there and there's no need for me to go on.

[welfareloser]

Originally posted by Cubsfan
Why do you use them instead of somewhere like WalMart? Cheaper?

they're pretty cheap. and they're supposed to be quick... i upload my digital photos to the site, order prints, they're supposed to be there in a week. the last three orders have been a month or more, and always not what i ordered. i'm not using them anymore.

walmart may be cheaper, but any amount of shopping i can do from home is worth it to me. it's impossible to take a toddler and two infants to a store and buy stuff. the three-year-old can walk (he can also lay on the floor and refuse to walk, or run away and hide, or tell strangers that he wants to go home with them because i'm not nice, or decide that he's a jedi knight and the fat lady in the muumuu is jabba the hut, or that he's harry potter casting spells on everyone... "eat slugs!" followed by puking noises goes over so well with the old folks...), but there is no cart that accomodates two infants who can't sit up AND merchandise. preschool is three hours twice a week... tuesdays is grocery shopping (one infant in a carseat in the front of the cart, one in a front-pack baby carrier... which precludes my buying cases of soda, any thing else heavy, or anything on a high shelf), thursdays is house cleaning. that's all i get. everything else gets delivered to my door. even a trip to the library is a potential disaster.

[WhiskeyPapa]

I want you on my side.

[brainsmile]

I think it's time for you to get a nice printer. Canon color printers are really good for color photos and are cheap. I got mine on ebay for $50

[cheapie]

Originally posted by brainsmile
I think it's time for you to get a nice printer. Canon color printers are really good for color photos and are cheap. I got mine on ebay for $50


:stupid:

i was at a friend's house recently and he printed off some pics w/his photo printer and i was astounded at how good they were from a $200 printer.

[gear02]

Originally posted by cheapie



:stupid:

i was at a friend's house recently and he printed off some pics w/his photo printer and i was astounded at how good they were from a $200 printer.

I went shopping with my cousin for printers and even I (whom I consider to be well versed in technology) was astonished with the quality of photo printers these days.

[avlena]

Originally posted by brainsmile
I think it's time for you to get a nice printer. Canon color printers are really good for color photos and are cheap. I got mine on ebay for $50

except that it sounds like time is an issue for WL, so a printer probably would just be more pain then it's worth.

online dev:
upload photos in a matter of minutes, checkout, wait for few weeks to get mail. whole process takes like, 15 min out of your day.

printing:
buy printer, buy paper, make sure you have enough ink
print a few photos per sheet... make sure ink is dry... cut... repeat for each chunk of photos.

i love my photo printer, but it's time consuming, so if i'm printing out more then 20 pics at a time, i'd rather just order them online.

[welfareloser]

yep, time's a factor, and i have yet to be impressed with home-printed photos... and i can't imagine that, factoring in cost of paper and ink, it's anywhere close to reasonable in price. 15-40 cents for prints from online stores... and i don't have to do squat.

[gaemul]

try fotki.com

[chrissy]

Walmart has an upload option as well if you are shopping around for online prints. You can order prints from their site HTH

I worked in the photo lab for a month and wish I was still there. Photos are something you don't mess with... memories only happen once.

[CynJon]

I love my HP Photosmart 130 (http://www.amazon.com/exec/obidos/tg/detail/-/B000069LI6/002-4945322-7480866?v=glance). One thing that irritated me about having a digital camera was that I rarely ended up printing normal 4" by 6" prints to share with family and friends. I use the HP a LOT, and it's always fun to be able to print the pictures "on the spot" (no PC required, just put the memory card in and start printing) and see people's reaction. Like having a Polaroid camera :D . I know there are photo printers that are much better quality/resolution, especially at larger print sizes, but at 4"x6", I feel that the HP does quite well.

[Burzhui]

Originally posted by gaemul
try fotki.com

ype yep, it's a russian site and the prints are cheap 19 cents for 4x6 :)

btw welfare you were just a bitch starting with the first email... terrible attitude right there