Go me

[OC]

Now that our XP rollout is largely completed, there's been a change in tone in the way bossman is communicating with us. Here's an excerpt from an email he sent to all of us this morning:

First of all, just because I put OC in charge of Remedy full time, doesn't mean the rest of us are no longer responsible for periodically looking into Remedy (and I mean several times a day) and seeing if we have any assigned to our particular disciplines that we should pick up. You all need to start doing this, like now.

OC, you should be orchestrating this whole thing and you now have the direct responsiblity for always monitoring the Remedy Ticket count and alerting each of us on tickets we should be handling. You also should be monitoring the "Work in Progress" and "Pending" tickets in the queue for action and proper response. How this is handled will be directly reflected in your performance reviews. This is your sole responsibility at this point. If you see issues on the rest of our responses to tickets, you are to report those to me and I will handle those issues with the responsible party.

For all of us, our response to our Remedy tickets will also be a part of our performance rating and reviews.

Also, he said to me quite directly this morning: OC, you are in charge of the help desk.

Cool :)

[RoniMan]

go U! congrats! :thumbup:

[gaemul]

Originally posted by OC
Now that our XP rollout is largely completed, there's been a change in tone in the way bossman is communicating with us. Here's an excerpt from an email he sent to all of us this morning:

First of all, just because I put OC in charge of Remedy full time, doesn't mean the rest of us are no longer responsible for periodically looking into Remedy (and I mean several times a day) and seeing if we have any assigned to our particular disciplines that we should pick up. You all need to start doing this, like now.

OC, you should be orchestrating this whole thing and you now have the direct responsiblity for always monitoring the Remedy Ticket count and alerting each of us on tickets we should be handling. You also should be monitoring the "Work in Progress" and "Pending" tickets in the queue for action and proper response. How this is handled will be directly reflected in your performance reviews. This is your sole responsibility at this point. If you see issues on the rest of our responses to tickets, you are to report those to me and I will handle those issues with the responsible party.

For all of us, our response to our Remedy tickets will also be a part of our performance rating and reviews.

Also, he said to me quite directly this morning: OC, you are in charge of the help desk.

Cool :)

Sweet. So OC are you hiring?

[Joshua]

Hmmf, we use Remedy at my co. and it's disgusting. Gratz OC!

[Jenny]

Yay! :)

[eSDee]

That's awesome man congrats. Are you intimidated by this at all or are you all over it?

[cheapchinese]

have fun, and congrats

[OC]

Originally posted by SnotRocket
Hmmf, we use Remedy at my co. and it's disgusting. Gratz OC! I've worked with Remedy a lot, and I've found that it's only as good as the people administering it. We've had to crack the whip quite a bit on our Remedy admins (out in Cedar Rapids) but it seems to be working really well now. I have some configuration issues that I'll address at some point, but it is nice and stable at the moment at least.


Originally posted by eSDeeLoco
That's awesome man congrats. Are you intimidated by this at all or are you all over it? I'm mostly all over it. I'm still a contractor for now, though bossman is fighting hard to get me hired on permanent. I have no problem taking charge of things, but this also means that I'll be telling my permanent coworkers what to do from time to time, and they've all been there at least four years each.

One thing that is really in my favor is that I'm used to working in corporate environments, whereas my coworkers are all still in the small-company mentality. (My company was bought by a much bigger company just over a year ago, and there have naturally been a lot of changes in the way IT has to do things.) It became apparent to me after only a couple weeks that they're having trouble adjusting, so this may be why bossman has given me this responsibility. Bossman came from the bigger company, in case you were wondering.

More later...