View Full Version : S: EMUWA (Early Morning Users With Attitude)
03-20-2004, 08:03 AM
So I'm on-call, get a call at 4:30 a.m. (Saturday morning) from an East Coast user... I'm asking the user some questions to get a better grasp of what may be the cause of his problem... and I get attitude.
Isn't, "Don't bite the hand that feeds you" a saying the world-over?
03-20-2004, 09:03 AM
4:30 am? on a saturday? dude better be sending you some krispy kremes or something for getting you up that early!
03-20-2004, 02:41 PM
No kidding! :mad:
I'll drop hints next time. :P
03-21-2004, 02:57 PM
I feel your pain Dave. What kind of tech support are you doing? Whenever I get paged and I get a small hint of an attitude, I generate some background noise (doorbell, dog barking) and then I comment about being at home. That usually corrects the attitude as they realize that I'm the one who's really being inconvenienced.
03-24-2004, 01:35 AM
Hey, that's not a bad idea. :hihi:
It's just our proprietary software... and corresponding infrastructure... but it's used at locations nationwide... so on occasion, I get the East Coasters calling in the 4 a.m. hour. :angry: :P
And it ain't so bad... unless I get the attitude. That just irks me. Especially if I'm not quite awake. Note: The immediate posting (time) of this thread's starter post ;)
Thankfully, I'm not on-call all the time.
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