Funny and Frustrating Arguement at Sprintusers.com

[mcs328]

http://www.sprintusers.com/forum/showthread.php?t=52000

It goes on for about 10 pages +. But the complete moronic reasoning from the orginal poster is baffling. He added his teenage son to his plan or something. His son proceeded to inflate his 300 bill to 1400 by calling his new gf. The poster assumed he had free weekends and nights but didn't because he never bothered to upgrade his plan, check the original the terms of is plan or check his usage. Then he just blames it all on Sprint for not automatically updating the plan for him without his consent or calling him up to offer a better deal.

:disa: Can someone please call me whenever the GAM posts a good deal on a computer and charge my credit card without me knowing regardless if I need it or not and it'll violate my original contract and trust. It's basically what this guy wants all businesses to do if they want to stay afloat in the real world.

[Grubbie]

Same thing sorta happened to my gf, her mom told her she had free nights and weekends, but her mom was wrong, racked up an extra 250$ in charges. It took one nice polite phone call to tell them what happened, and they change her plan retroactive to the beginining of the month, so she ended only having to pay an extra 45$ in charges.

Normally if you aren't an ass they will help you out.

[InfiniteNothing]

http://www.sprintusers.com/forum/showthread.php?t=52000

It goes on for about 10 pages +. But the complete moronic reasoning from the orginal poster is baffling. He added his teenage son to his plan or something. His son proceeded to inflate his 300 bill to 1400 by calling his new gf. The poster assumed he had free weekends and nights but didn't because he never bothered to upgrade his plan, check the original the terms of is plan or check his usage. Then he just blames it all on Sprint for not automatically updating the plan for him without his consent or calling him up to offer a better deal.

:disa: Can someone please call me whenever the GAM posts a good deal on a computer and charge my credit card without me knowing regardless if I need it or not and it'll violate my original contract and trust. It's basically what this guy wants all businesses to do if they want to stay afloat in the real world.
It's called a "good gesture." He made an honest mistake and the company should understand that giving him the benefit of the doubt and give him leniancy on this one

[look_ma]

It's called a "good gesture." He made an honest mistake and the company should understand that giving him the benefit of the doubt and give him leniancy on this one

I totatally disagree, while in a perfect world that would happen but it is his own fault. He should of checked his plan first, and/or hold his son financailly responsable.

Put it this way, let us say the guy just added his son to his car insurance policy. And the dad thought he had full coverage on the vehicle, but inreality he just had liability, and then the son wrecks it. The insurance company would laugh you off the face of the Earth if you went to them asking them to pay for the car damage because you "thought" you had full coverage on the car. The world doesnt operate on good intentions, or should of, could of would of's.

[InfiniteNothing]

I totatally disagree, while in a perfect world that would happen but it is his own fault. He should of checked his plan first, and/or hold his son financailly responsable.

Put it this way, let us say the guy just added his son to his car insurance policy. And the dad thought he had full coverage on the vehicle, but inreality he just had liability, and then the son wrecks it. The insurance company would laugh you off the face of the Earth if you went to them asking them to pay for the car damage because you "thought" you had full coverage on the car. The world doesnt operate on good intentions, or should of, could of would of's.

You see the difference there is no one signs up for liability thinking it's full insurance. The other difference is in magnitude, it costs the insurarce company a whole heck of alot more to write off 10,000 of damage than to write off 3 cents of phone usage. Not only that, but here the overage fee is ridiculous. The cost scale is off just to trick people similar to blockbusters late fees.

In the end the biggest difference is magnitude. One's a nice gesture, the other would be silly. You should treat your customers like friends: if they are late to a football game, you're still friends, if they kill your wife....eeh not so much. Magnitude matters.

[mcs328]

maybe they should give him a break. I'll give him that much lee-way. But his whole arguement that Sprint should notify him or automatically change it without his consent is so insanely absurd. He seems very adamant about it too.

[InfiniteNothing]

maybe they should give him a break. I'll give him that much lee-way. But his whole arguement that Sprint should notify him or automatically change it without his consent is so insanely absurd. He seems very adamant about it too.

definitely

[Jeffbx]

I dunno, I kind of agree with this guy. I mean, he's screwed now, but copanies should at LEAST notify you if a better plan becomes available. I'm negotiating cell phone plans for my company right now, and that's one of the things we put right on the table up front - we require them to review our bills & notify us if there's a better suited plan for our calling patterns AND notify us of any new plans that might lower our costs.

Granted, he's a single user & we're a corporation, but I really get disgusted at companies that offer great deals to pull customers in, and then do everything possible to jack up the costs once you're hooked. Cable TV & land line phone service are just as bad. How many times do you see, "Promotional rates are for new service only"? WTF, I've been a loyal customer for 5 years! The only way I can get that rate is to drop your service & then go to a competitor who's offering the same deal? Great customer retention plan there, Einstein.

[mcs328]

I've only been offered a better deal when I call about something unrelated. I called Sprint to see if I qualify for the $150 rebate and they said I did. Then told me for a penny more 34.99 to 35.00 I would get unlimited after 8pm instead of 1250 after 8pm, 350 minutes instead of 250 and keep my extra 60 minutes free add on. Plus a 5% loyalty discount. So I said sure.

But I still had to call it in. Oh and my monthly use is like 30 minutes total. Defintely not in danger of going over.