NSS: Office Depot honoring vendor rebates

[Markel]

I've recently had some problems with rebates being processed by (appropriately named) wheresmyrebate.com, where they refuse to honor rebates (where the form says to submit a copy of the sales receipt) by saying that I have to submit a copy of the confirmation email and packing slip. (On the first one, I had both these, which I faxed to them. I saw today that my $80 rebate has been approved.) Yesterday I got a second wheresmyrebate.com refusal on a $50 rebate for a Samsung laser printer that I recently purchased from Office Depot. Unfortunately, I did not have the packing slip or confirmation email (had a hard drive crash) for this item. I called Office Depot's main number yesterday evening, and they told me to call the corporate office today. So today I called their HQ, and was passed to a customer relations representative. She was fantastic! She looked up my information, etc., and asked me to fax the information I had submitted to the rebate company. About 5 minutes after I sent the fax, she called me back and said Office Depot would issue me a check for $50. (I assume that they will be taking up the issue with wheresmyrebate.com and/or Samsung, which suits me fine because I want the vendors to realize the way that wheresmyrebate.com is operating.)

:thumb: to Office Depot for taking customer satisfaction seriously!

[ski]

I bought a Samsung ML-1740 laser printer at OD.com and they called me the day of the delivery to check if I'd be home that day ... Staples and Officemax have never done that. I just thought it was a nice touch :thumbup:

[_=DeltaForce=_]

I sent in a $40 rebate to onrebate.com and they sent me a $40 rebate to my paypal account in 2 weeks... They were so kind that they sent me another $40 the next day... Actually this hard drive was $100 and had a $40 rebate and now I got $80 back... WOOT!! they are the best...