SS: Dell Tech Support

[Hiro]

I just purchased a new Dell Dimension 4700...now Dell makes some quality hardware. So I am not overly complaining.

My only gripe is that a driver disc was not sent with the machine, so I called to get one sent. It took the sonova bitch in India 30 mins of me on hold to find out how to send one.

Now I am waiting on hold because the DVD-Rom will fail intermittently. This is honestly the first problem I have had with Dell.

[nickel]

welcome to the crappy world of outsourced Dell Tech Support. when they start to ask you what the weather is like there you are really in big trouble. :gle:

or you could get a jump on them and ask how the weather is in India. i believe it is Winter there now, too, but no snow, just rain. :P

[welfareloser]

i can't beleive dell is still out-sourcing customer service. many places who did it in the initial "omg we can save a bundle" frenzy pulled it all right back to the US within a few years, because the crap employees in 3rd world countries were costing them customers.

[OC]

I had to deal with Dell India when I started at my last job. This was before they pulled business support back to the States. Ugh, what a fking nightmare. The PTBs quickly got me a Dell Premier login so I could use their website to request service or replacement parts. That was the ish, lemme tell ya.

[Jeffbx]

i can't beleive dell is still out-sourcing customer service. many places who did it in the initial "omg we can save a bundle" frenzy pulled it all right back to the US within a few years, because the crap employees in 3rd world countries were costing them customers.

They actually did move support back to the states, but only for business customers. Home users still have to call India.

[caribiner23]

....and the trend to move it out of the states is still in motion. I just read about a couple more companies that are moving their customer service to India. They just don't care-- it's all about the bottom line. (I guess they don't care if customers leave.)

Did anyone see the photo in the news a few weeks ago of Michael Dell sitting at a tech support desk taking calls?