Devhux
08-04-2005, 06:52 PM
I rarely post in this section, and when I do, it always seems negative. Time to change all that. :)
Well, my 2-month old Dell Axim's headphone jack started causing problems, so I phoned up Dell Canada's handheld support line (Handhelds, Digital Jukeboxes, etc.) to see about getting a replacement. Hearing all the horror stories of trying to relay the problem to Indian techs who can barely understand English, I feared for the worst.
Upon phoning them up yesterday (August 4th), I waited 30 seconds on hold, and then a Dell Canada rep answered. It was a fellow Canadian (!) (or at least an American, but definately not Indian). After fighting to read him my service tag code (note to Dell: print those larger for those of us with reduced vision), we finally got it sorted out and he asked what the problem was. Two minutes later, I was given the confirmation code for a new Axim which was to be sent out by Friday (August 6th). No credit card needed. :)
Arrived home today, and sure enough, the Axim arrived a day early (less than 24 hours after I phoned them). Put the old Axim in the box, and will phone UPS tomorrow to pick up the package.
This is definately amazing support, and I could not have expected better (well, OK -- the headphone jack could not have failed.... :) )
Kudos to Dell -- A+ service.
Well, my 2-month old Dell Axim's headphone jack started causing problems, so I phoned up Dell Canada's handheld support line (Handhelds, Digital Jukeboxes, etc.) to see about getting a replacement. Hearing all the horror stories of trying to relay the problem to Indian techs who can barely understand English, I feared for the worst.
Upon phoning them up yesterday (August 4th), I waited 30 seconds on hold, and then a Dell Canada rep answered. It was a fellow Canadian (!) (or at least an American, but definately not Indian). After fighting to read him my service tag code (note to Dell: print those larger for those of us with reduced vision), we finally got it sorted out and he asked what the problem was. Two minutes later, I was given the confirmation code for a new Axim which was to be sent out by Friday (August 6th). No credit card needed. :)
Arrived home today, and sure enough, the Axim arrived a day early (less than 24 hours after I phoned them). Put the old Axim in the box, and will phone UPS tomorrow to pick up the package.
This is definately amazing support, and I could not have expected better (well, OK -- the headphone jack could not have failed.... :) )
Kudos to Dell -- A+ service.