NSS: Dell, SS: DHL

[WhiskeyPapa]

I just got my laptop back from Dell for warranty service. Yeah, it sucks having to send it in, but that happens with laptops. The good news is they replaced my 4x Sony DVD+R with a new NEC 8x DVD+-R dual layer drive. They also turned it around fast. :thumb:

What really sucks is their choice of carrier. DHL sat on my "overnight" package for 16 days! I called to complain, and they said there's no excuse for that, and I should be receiving a personal apology from the manager of our local branch. Oh boy. :thumbdown:

[ufcrusher]

Lol - thats funny. before Airborne Express and DHL merged, I was on a first name basis with my Airborne delivery driver because of my of my Dell issues. It always came back quick but broken.

[depechemodeone]

Anytime I get anything from DHL - at least the past 6 times. It's either : A) box crushed, B)item in box broken or C)driver is a real jerk.

They are quite possibly one of the worst carriers I've dealt with.

[DarkFury]

I'd request a refund of the shipping...

[tupacboy]

hmm doesn't dhl have a commercial running right now about how great their customer service is?

[Yossarian]

my '2-day' shipping from DHL, which had to go a total of 94 miles, took me 8 days to recieve.

[rockets26]

Ordered a mobo once and it was shipped DHL. The bastard didn't even ring the doorbell, or knock, just left a notice on the door, and I was home too.

[Airencracken]

Yeah DHL sucks. (says the UPS employee)

[SnowSurfer]

ups isnt all that much better, ive waiting 2 weeks for a package that is only a two hour drive. USPS priority all the way, 2 day shipping from idaho and florida to north east