so why won't my PC use my plug-n-play dvd drives???

[welfareloser]

reformatted hdd/reinstalled windows... everything worked fine the first day... then at some point, i started getting this crap...

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

i uninstall and reinstall the drives, same thing... wtf? troubleshooter is, of course, helpless... i've tried every repair option i can think of. they're plug-n-play. there are no drivers for them on the dell resource "drivers and diagnostics" cd that came with the computer... right now i'm using my husband's dvd drive over the network, which is sure to annoy him soon enough :P

any ideas?

[DarkFury]

Is this an external DVD drive? If so, does that drive manufactuer have a website that might offer some suggestions?

BTW... (you may already have seen this based on what you posted initially)

http://support.microsoft.com/kb/310123/en-us



Code 39
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)



Recommended resolution


Reasons for this error include a driver that is not present; a binary file that is corrupted; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.

Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.

On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.

Back to the top

[welfareloser]

internal drives, and original to the system, no less. and i went through the whole uninstall/reinstall thing... and it gives me the same error message.

i think the solution is thus: my computer is harboring satan. i need to burn it.

[mechmike0034]

This is a W2K KB article, but it links to an XP version: http://support.microsoft.com/kb/270008/

Don't let the KB fool you - go into the registry and delete the upperfilters and lowerfilters values in the keys as stated, and then reboot and see if your drive(s) are recognized. It might just fix the problem, even if you've never installed/uninstalled Roxio. I had a W2K box that had the exact same problem recently that this fixed. The worst thing that it will hurt is that you MIGHT have to uninstall/reinstall your burning or DVD viewing software.

My thread on this is here: http://forums.gotapex.com/showthread.php?t=95862

[welfareloser]

snip

:gle:

i'll be g**da**ed. took me two minutes, and there are my drives again, happy as can be. first and it *did* happen right after i re-installed nero (may its developers all rot of VD.)

i nominate you for geek of the year, dude. I LOVE YOU, MAN!!!! if you ever need anything, i owe you one! ***discalimer... i'm not good for much unless you have a broken stringed instrument... ;)

[mechmike0034]

Not a big deal - I stumbled across the fix and the only reason I even remembered it was that it happened to me a couple of weeks back (as noted in my linked thread).

Like I've said before - I have a mantra:

I don't know much...
Most of what I do know I learned the hard way...
Most of what I don't know I generally know how to find out...
Google is my friend!

Glad you got it going.