Jenny
05-09-2006, 12:17 PM
Ok, so quick background information.
I have 2 dual-tuner DVRs from Cox Communications. A few months ago, I started losing available free space when I would delete a show. Like I'd watch an hour and delete it and instead of the free space going up an hour like it should, it would go down an hour.
So I've called multiple times. They reset the boxes the first couple of times, which brought the space up right. Great. Finally they said when I had them completely cleaned off, they would do a hard reset, which would reset them to factory defaults (clearing off any shows, settings, etc I'd made). But that THAT should permanently fix the problem. So we did that. Shortly after, the problem started happening again.
Finally on the 23rd of last month, a tech came out. Looked it over, couldn't figure anything out, so gave me 2 new boxes. Great.
The 24th or 25th, it started happening again. So gotta be a software problem and NOT a problem with the boxes, right?
Ok, so right now, my times are down to like 9 available hours on one and 20 on the other. (Don't ask me. One box has like 35 or 36 total hours on it then other only 25. Bigger hard drive, I guess) So I need them reset so I call.
The guy asks what the problem is. I say it's the same damn problem that I've had for months now. But I tell him. I tell him I need a reset done, NOT a hard one, just a soft reset. He says ok. Then he says that he needs to schedule a tech to come out and take a look. I'm like, Why? A guy was just here a few weeks ago and brought me 2 new boxes. What's a tech going to do? He said they started a new policy on the 1st of the month because of the problems people are having the last few months where a tech has to go out and research the problem. That they are working closely with Motorola to make a software fix for the problems...
It's a freakin SOFTWARE problem. What the hell good is it going to do to sit and look at the FREAKIN HARDWARE??
Argh.
So damn frustrated.
I have 2 dual-tuner DVRs from Cox Communications. A few months ago, I started losing available free space when I would delete a show. Like I'd watch an hour and delete it and instead of the free space going up an hour like it should, it would go down an hour.
So I've called multiple times. They reset the boxes the first couple of times, which brought the space up right. Great. Finally they said when I had them completely cleaned off, they would do a hard reset, which would reset them to factory defaults (clearing off any shows, settings, etc I'd made). But that THAT should permanently fix the problem. So we did that. Shortly after, the problem started happening again.
Finally on the 23rd of last month, a tech came out. Looked it over, couldn't figure anything out, so gave me 2 new boxes. Great.
The 24th or 25th, it started happening again. So gotta be a software problem and NOT a problem with the boxes, right?
Ok, so right now, my times are down to like 9 available hours on one and 20 on the other. (Don't ask me. One box has like 35 or 36 total hours on it then other only 25. Bigger hard drive, I guess) So I need them reset so I call.
The guy asks what the problem is. I say it's the same damn problem that I've had for months now. But I tell him. I tell him I need a reset done, NOT a hard one, just a soft reset. He says ok. Then he says that he needs to schedule a tech to come out and take a look. I'm like, Why? A guy was just here a few weeks ago and brought me 2 new boxes. What's a tech going to do? He said they started a new policy on the 1st of the month because of the problems people are having the last few months where a tech has to go out and research the problem. That they are working closely with Motorola to make a software fix for the problems...
It's a freakin SOFTWARE problem. What the hell good is it going to do to sit and look at the FREAKIN HARDWARE??
Argh.
So damn frustrated.