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Charts - The Good, The Bad and The Ugly - Issue #457 ©

Compiled weekly from ISP reviews received.
Companies are ordered by descending overall score. Regional ISPs that have not received sufficient reviews are not included. Reviews are weighted such that old reviews count for less. Click on any blue links for more detail.


FIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Verizon FIOS4.241%$6913BB+ABA-AMA NY IN TX VA NJ FL PA MD WA CA OR 158 recent reviews
AT&T U-Verse3.770%$10412BBA-BB+CWI MO MI TX CT IL CA OH 49 recent reviews

VOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
VOIPo4.900%$163AA+A+A+A+A+MA MN CA 13 recent reviews
voip.ms4.820%$61AAA+A+AAON 6 recent reviews
Callcentric4.686%$192AA-AA+AANY FL CA NJ AB 14 recent reviews
Future Nine Corporation4.530%$91B-AAA-A+A+OK FL IL CA 5 recent reviews
Optimum Voice4.372%$309B+AAA-B+A-NJ 4 recent reviews
PHONE POWER4.353%$158BAA-A-A-A-MO CO MA NC NY CA 12 recent reviews
VoicePulse4.331%$185B+AA-A-B+A-9 recent reviews
AT&T CallVantage4.162%$307A-B+AB+BB+TN IL CA 9 recent reviews
Comcast Digital Voice4.080%$3610C+A-AABB+10 recent reviews
QuantumVoice4.024%$2916C-AA-A-B+B+4 recent reviews
Time Warner VOIP4.010%$5612C+A-AA-B-B+PA NY CA 12 recent reviews
Vonage4.013%$267B+A-B+B+C+B+NC NY FL MD CA AZ ON TX NJ IL OR 38 recent reviews
VoiceStick3.940%$102B-A-A-BB-A-6 recent reviews
Skype3.890%$31BA-BBCA7 recent reviews
ViaTalk3.830%$178B+A-BBB-BMA NC NY TX NJ 38 recent reviews
Packet83.802%$307B-ABBB-B+FL CA 10 recent reviews
BroadVoice3.791%$193B+A-BB-C+B+7 recent reviews
magicjack.com3.580%$24C+A-BB-C-A-NC NY FL CA AZ MI TX IN IL 16 recent reviews

WIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
XOHM WiMAX3.990%$2712BBB-A-BA-MD 5 recent reviews
Sprint Mobile Broadband3.975%$544BA-B+B-B+BNY VA FL CA OH MO AZ MI TX NJ 20 recent reviews
T-Mobile US3.880%$371B+B+BBB-B+5 recent reviews
Cingular Wireless3.835%$683B+B+BBBB-MO 5 recent reviews
Millenicom3.790%$535BA-B-B-BB9 recent reviews
Alltel Axess3.640%$545BA-C+BBC+5 recent reviews
Verizon Wireless Broadband3.536%$599B-A-BC+BCNY TX NJ FL CA 14 recent reviews
Clearwire Wireless3.302%$404B-A-C+CCC+CA WA OR 6 recent reviews
Sprint Broadband Direct3.162%$5112B-B-C+CCC+3 recent reviews

CABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Armstrong Zoom Internet4.690%$566AAAAAAOH 4 recent reviews
Midcontinent Communications4.070%$569B-B+A-B+B+B+ND 4 recent reviews
Atlantic Broadband4.050%$5415BA-A-BB+BFL 6 recent reviews
BlueYonder Internet Services4.040%$4311B+A-AB-B-B+4 recent reviews
Earthlink Cable Modem Serv..4.010%$428B+B+A-B-BB+NY OH 4 recent reviews
WOW Internet and Cable4.011%$647B+B+B+BB+B+MI IL OH 19 recent reviews
Optimum Online3.921%$446BB+A-B-BB+NJ CT NY 26 recent reviews
Bright House3.920%$664B+B-A-C+B+B+FL 4 recent reviews
Cogeco Cable3.852%$567B+B+B+BBB-ON QC 19 recent reviews
Insight Communications3.780%$486BBBB-BBKY IN 13 recent reviews
Shaw3.711%$487BB+BB-B-BBC ON AB 18 recent reviews
RoadRunner Cable3.701%$517BBB+C+BBSC NC NY FL CA OH WI MO TX ME NJ KY 135 recent reviews
Cox HSI3.621%$496BBBC+B-B-LA RI AZ KS OK VA FL CT NE NV OH CA 71 recent reviews
Time Warner Cable3.610%$6760BA-B-B-C+C+CA TX 4 recent reviews
Metrocast Communications3.593%$599B-B+BBB-C+NH MD 5 recent reviews
Comcast Workplace3.5713%$10111C+C+AB-BCMI IL 4 recent reviews
CableOne3.520%$594B-B+BB-B-C+IA ID MS OK 11 recent reviews
Videotron3.481%$656B-BB+C+C+C+QC 8 recent reviews
Comcast Formerly ATT Broa..3.460%$479B-BBCB-B-FL 10 recent reviews
Bresnan Online3.403%$546B-B+BC+C+C+CO MT 5 recent reviews
RCN CABLE3.331%$858B-B-B-CC+B-PA MA IL NY DC MD 20 recent reviews
wavebroadband3.323%$6510CBB-B-C+C+WA CA 5 recent reviews
Comcast3.321%$557B-B-BCC+C+AL TN UT VA FL PA CT MD CA NM NH CO MA MI MN IN TX GA NJ IL OR WA 239 recent reviews
Mediacom3.311%$568C+BB-CB-C+IA AL IL 26 recent reviews
Knology3.270%$749BBC+CC+CFL AL 5 recent reviews
Charter Pipeline3.101%$538C+B-C+CC+CSC LA AL NC TN CA WI MO MA MI MN TX GA IL NV OR WA 78 recent reviews
Rogers Hi-Speed3.052%$486C+B-B-C-CCON 19 recent reviews
Suddenlink2.670%$6610CC+C-C-C-D+LA MO OK AR TX CA WV 20 recent reviews
BroadStripe1.790%$82-CC+FD-FFWA 4 recent reviews

National ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
TekSavvy Solutions Inc.4.660%$356AA-AAAABC ON AB QC 71 recent reviews
AT&T Southeast3.662%$4718BBB+C+BBSC LA AL MS TN GA FL 56 recent reviews
Embarq3.633%$5510BBBBB-B-MO NC TX VA NJ FL NV OH 32 recent reviews
AT&T Midwest3.583%$4117B-B-BC+B-BIL OH 32 recent reviews
Qwest.net3.543%$4914B-B-B+C+B-B-IA ID NM AZ CO UT MN WA OR 29 recent reviews
AT&T Southwest3.472%$4319B-B-BC+B-BMO KS TX 20 recent reviews
EarthLink3.241%$4828B-C+B-CB-C+FL CA TX 15 recent reviews
Verizon Online DSL3.241%$4018B-C+B-C-C+B-NC NY VA FL PA MD CA OH WI MA TX IN NJ WA OR 88 recent reviews
Pacific Bell - SBC3.222%$4621C+C+BCC+B-NV CA 11 recent reviews
Windstream3.222%$4913C+B-B-CC+C+NC GA KY NE OH 17 recent reviews
Bell Sympatico2.881%$449CC+B-D+C-C-ON QC 54 recent reviews

National ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
MegaPath4.1520%$15026A-B+A-B+B+B1 recent reviews
Speakeasy3.913%$8720B+B+B+BB+B-MD OH CA 10 recent reviews
Cincinnati Bell3.873%$4011BBB+B-BB+OH 3 recent reviews
Covad Communications3.669%$7813B+BBB-BB-NY CA 7 recent reviews
AT&T (Business Services)3.6217%$14529BB+BB-B-B-1 recent reviews
Juno Express3.590%$4920BB+B-B-B-C+1 recent reviews
Verizon west (ex GTE)3.304%$4724B-C+BCB-B-1 recent reviews
XO COMMUNICATIONS3.1622%$15443B-C+B-CB-C1 recent reviews
America Online3.060%$4121C+C+B-C-C+C+TN 1 recent reviews

Regional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Atlantic Nexus4.890%$393AAA+A+A+A+GA 5 recent reviews
Oplink.net4.796%$4711AAAAAATX 5 recent reviews
SONIC.NET4.572%$3710A-AAAAA-CA 14 recent reviews
DSL EXTREME4.182%$4310B+B+A-B+B+B+PA FL CA 40 recent reviews
Acanac Inc.3.971%$208B+B+BBBA-ON QC 19 recent reviews
AT&T Yahoo3.722%$3310BBB+C+BBMI TX CT IL CA OH 30 recent reviews
CenturyTel Inc.3.622%$5013B-BBBBB-LA WI MO AL MI AR 11 recent reviews
AT&T DSL Service3.473%$3711BB-BC+B-B-LA MS AL TN FL CT CA OH MO MI TX AR IN GA IL 45 recent reviews
TELUS3.322%$4618B-B-B-CB-C+BC AB 15 recent reviews
Cavalier Telephone3.254%$6429B-CB-CC+B-VA PA MI NY 10 recent reviews
FrontierNet Internet Access3.161%$4713C+B-B-C+C+CAZ NY WV 11 recent reviews
3 Web3.040%$3113B-C+CDC+BON 8 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.


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