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Old 11-24-2005, 12:50 PM   #1
InfiniteNothing
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Xbox 360s gives users blue screen of death

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Microsoft admits that some Xbox 360s are faulty
By Holden Frith


Microsoft has admitted that it has received isolated reports of technical problems with its new Xbox 360 games console, which launched in the US on Tuesday amid much excitement.

Most stores have now sold out of the new console and Microsoft is struggling to make enough Xboxes to meet demand. British retailers have warned that they may not have the consoles in stock in time for the UK launch on December 2.

Some American enthusiasts who did manage to get their hands on the new machine have complained that their Xbox keeps crashing during start-up or game play. On www.xbox-scene.com, an online forum dedicated to Xbox gaming, nine members reported that they were having problems with their consoles.

Most reported that games would freeze, graphics would be distorted or the screen would go blank.

"It’s a few reports of consoles here and there not working properly," said Molly O’Donnell, a spokeswoman for Microsoft’s Xbox division. "It’s what you would expect with a consumer electronics instrument of this complexity."
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Old 11-24-2005, 01:50 PM   #2
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if someone buys one off ebay and it's crashing what's their recourse?
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Old 11-24-2005, 02:24 PM   #3
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LOL, they spend $5,000. Then the thing breaks. Should have just waited for a stable version. I knew this would happen. Microshaft..
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Old 11-24-2005, 05:15 PM   #4
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Quote:
Originally Posted by cheapie
if someone buys one off ebay and it's crashing what's their recourse?
The buyer and seller have to come to an agreement. Usually the buyer has to return it and the seller has to issue a refund.
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Old 11-24-2005, 06:25 PM   #5
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Quote:
Originally Posted by tremonti
LOL, they spend $5,000. Then the thing breaks. Should have just waited for a stable version. I knew this would happen. Microshaft..

This kinda thing happens to all new game systems. The Gameboy DS had a few bad touch screens, and PSP had bad pixels, etc.


BTW: great sig there, spam monkey.
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Old 11-24-2005, 06:30 PM   #6
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Quote:
Originally Posted by Bires
BTW: great sig there, spam monkey.

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Old 11-25-2005, 10:59 AM   #7
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I heard these systems dont even have a DVI or HDMI output....and the cheapest console only has a composite output....NICE...

PS3 where are u.....
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Old 11-25-2005, 02:35 PM   #8
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Quote:
Originally Posted by smithsonga
I heard these systems dont even have a DVI or HDMI output....and the cheapest console only has a composite output....NICE...

PS3 where are u.....

The cheapest console has composite CABLES -- you can always get a set of component cables afterwards. It's no different from current consoles.
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Old 11-25-2005, 08:51 PM   #9
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ah, ok....but still not DVI or HDMI out.
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Old 11-25-2005, 09:05 PM   #10
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Quote:
Originally Posted by smithsonga
ah, ok....but still not DVI or HDMI out.

you kidding me? I thought these systems were made for hi-def.
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Old 11-25-2005, 11:00 PM   #11
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Originally Posted by verve247
you kidding me? I thought these systems were made for hi-def.

The component output works quite well.
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Old 11-27-2005, 12:54 AM   #12
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Quote:
Originally Posted by Bires
The component output works quite well.

Yes it does, HDMI and DVI might be made for outputs later in the life of the 360.
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Old 11-27-2005, 01:01 PM   #13
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The defectivest launch system of all time was the PS2.
When I worked at EB (if I remember correctly) the company had a 30% 1 yr. Warranty redemption on them!
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Old 11-27-2005, 04:32 PM   #14
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Quote:
Originally Posted by Grubbie
Yes it does, HDMI and DVI might be made for outputs later in the life of the 360.

That's what they said about the Gamecube and its digital out port.
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Old 11-27-2005, 04:34 PM   #15
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Originally Posted by InfiniteNothing
That's what they said about the Gamecube and its digital out port.

which does work, you just have to buy the Japanese adapter on ebay for about 35 clams.
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Old 11-27-2005, 04:36 PM   #16
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They do have a VGA cable for the xbox 360.
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Old 11-27-2005, 04:39 PM   #17
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After a little bit of research, it appears heat related. Apparently, users are placing their X360s flat in stereo cabinets or vertical next to their TVs, and the power supplies are sufficating.
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Old 11-27-2005, 05:27 PM   #18
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Oooh. Not a good idea.

Quote:
Originally Posted by Bires
which does work, you just have to buy the Japanese adapter on ebay for about 35 clams.

And own a japanese TV? I didn't think those adaptors work here but if they do, any leads would be nice (I didn't see anything on ebay).

Last edited by InfiniteNothing : 11-27-2005 at 05:34 PM.
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Old 11-27-2005, 07:50 PM   #19
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Originally Posted by InfiniteNothing
And own a japanese TV?

Correct me if I'm wrong, but I believe the progressive scan rate is 60Hz in both N America and Asia.
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Old 11-28-2005, 06:05 AM   #20
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Quote:
Originally Posted by cheapie
if someone buys one off ebay and it's crashing what's their recourse?

They should all still be under mfr warranty - MS should fix it. All they need to see is the original retail sales receipt (probably the ebay receipt won't work), so that should ship with the box.

However, since these just launched there aren't any that are out of warranty yet, so the receipt would just be a formality at this point.
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Old 11-28-2005, 08:51 AM   #21
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Quote:
Originally Posted by Bires
Correct me if I'm wrong, but I believe the progressive scan rate is 60Hz in both N America and Asia.

It's not necessarly a Japaneese adapter per se... You just can't buy it in any N. American stores is all. I ordered it straight from Nintendo and it works perfectly. It really does make a difference on games such as Metroid and SSX. SSX looks good to begin with, but with prog. scan it looks much, much better.
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Old 11-28-2005, 09:53 AM   #22
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I knew Plissken and I had a common bond! He's right - I managed a few GameStops during the launch of most of the bigger consoles (PS2, Xbox, GameCube, N64 - yes, I am old) and the absolute WORST system for bugs was the PS2. My seven stores averaged almost 21% defectives within the first 90 days. I got a bonus from Sony because my stores were so low! (how sad is that)
Best launch? - N64. Bulletproof cartridges all the way. Xbox had almost 7% at 90 days and sadly, the gamecube was about the same. I say sadly, because we had a nice bonus for the gamecubes if they were under 5%, but I am the guy who always took back systems. Screw the bonus if the customer was going to buy more stuff later.
Xbox 360 is pretty damn nice. PS3? Gonna be sweeet.
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Old 11-28-2005, 10:21 AM   #23
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Quote:
Originally Posted by IrishSS
It's not necessarly a Japaneese adapter per se... You just can't buy it in any N. American stores is all. I ordered it straight from Nintendo and it works perfectly. It really does make a difference on games such as Metroid and SSX. SSX looks good to begin with, but with prog. scan it looks much, much better.

Digital out is < progressive? I don't understand
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Old 11-28-2005, 12:50 PM   #24
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The digital out is progressive scan capable, but only with the component cables that you have to buy through Nintendo or somebody like lik-sang.
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Old 11-30-2005, 10:36 PM   #25
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Quote:
Originally Posted by Bires
The component output works quite well.

I didnt know that component allows the advertised 1080p Hi-Def throughput.
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Old 12-01-2005, 01:01 PM   #26
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Originally Posted by verve247
I didnt know that component allows the advertised 1080p Hi-Def throughput.

For the nintendo? It doesn't. The GC supports up to 720x480p (like DVDs).

A component connection will output 1080i, as this is how my HDTV is hooked up, but I don't know about 1080p-that's pretty hardcore for old tech.
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Old 12-01-2005, 01:48 PM   #27
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Quote:
Originally Posted by stupid MS pr rep
"It’s what you would expect with a consumer electronics instrument of this complexity."

No it's not. I'd expect that a piece of equipment that costs an exponentially large sum ($300 or greater) would have been properly put "through the paces" and TESTED prior to release. I shouldn't have to place a X360 power brick suspended over an open box so that the brick gets ample air flow so that it doesn't overheat; correct me if I'm wrong but this is a design flaw which is inherently YOUR FAULT (MS).

Buy a launch console = become an unwilling hardware beta tester. It still doesn't rectify the fact that the consoles should've been created with better things in mind in terms of design; I don't know of anyone who owns a game console that doesn't just toss the power cords/supplies on their dusty filthy floor connected to a power strip with numerous OTHER said power cords/power supplies...instead of putting it in a separate area where "air flow is ideal". F'n sham.

As for X360 problems - there's several.

Overheating (Remedy: suspend the brick so it has airflow all around it, either by hanging it or placing on top of an open box)
HD failure (Remedy: system will work with the HD removed but you can't save games)
The dvd drive scratching discs (People claim this only happens when it's knocked over while turned on but I call BS on this; when I owned a Ps2 I had it vertically and it was never moved or even wobbled and it started scratching my discs until I put it horizontally - which solved the problem.)

For reference - screen of death - (which looks suspiciously like that of the OSX failure screen) http://xbox360.joystiq.com/entry/1234000190069482/

I'm not trying to be anti-X360 (like it may appear) for any reason but it's really irritating that all video game fans are getting are excuses and "temporary fixes" for a high priced product with the most elementary of problems. A little more R&D testing would've solved all 3 of these problems and made a $300-$400 purchase price a little more easy to swallow.

As I stated in the "demand to be" thread Cheapie started...I'll never buy anyone's hardware on launch except Nintendo. I've bought every Nintendo system at launch and never once had a single problem. I can't say the same for Sony, and (after reading reports) Microsoft as well (although I have had no problems with my 2nd gen Xbox system I bought back in fall '02).

Note that the HD issue is covered under the warranty and MS will send a prepaid box to ship them your X360 to fix and then send it back to you. How long will that take? Who knows. With demand high and supply low, you could be waiting weeks to months before you get a replacement. Some stores are allowing exchanges on scratched discs which is a surprise since it's partially customer error (ie roughhousing around a $300 console and knocking it over isn't entirely the fault of the manufacturer). I'm not sure what is the plan/coverage on the power bricks overheating...I haven't caught any details on a recall on power supplies or whether or not they'll replace them, but I'd assume they will...?

As for Hi Def output - X360 supports up to 1080p I believe through the component outputs; no MS isn't tacking on HDMI or DVI outputs on their system like Sony but who's really using HDMI or DVI on an HD home theater setup anyway? (I don't know of anyone.)

Last edited by zero2dash : 12-01-2005 at 01:54 PM.
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Old 12-01-2005, 02:37 PM   #28
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Quote:
Originally Posted by zero2dash
(Insert Microsoft Rant)

I don't know about you, but there have been many many times that I have bought PC Parts either online at Newegg or somewhere else, or at Best Buy, or many other electronics places only to get them home and have them be a DOA.

Now if you want to claim that they didn't test every console before it left their warehouse, I call BS.

About the only "Design Flaw" I have seen would have maybe been the Power supply getting to hot. But since it's not happening in all of them, I would wonder whats causing it. Because it would stand to reason most of the people that bought a 360 through it in an entertainment center of some sort near other heat.

The DVD Scratch problem I have seen with CD Players in cars and various other places, but can also be caused by something jarring a part loose in shipping. Since again this didn't happen in every console.

As it stands though, I go by the same rule of not buying another on launch day. Not necessarily to avoid problems, but because I don't feel I need one that badly

That's just my two cents, sorry for whatever I forgot to cover.
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Old 12-01-2005, 03:03 PM   #29
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The power supply overheating issues really boggle my mind.
Have you guys seen the size of the power supply? This sucker is external and frickin huge.

How could they not have expected people to try and tuck it away with their other cords and stuff in their entertainment centers....or for it to be placed on the ground (particularly carpet)?
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Old 12-01-2005, 03:05 PM   #30
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i played quake on the xbox... but my x850 seems so much cleaner... and the game runs much better on my pc... then again my pc costs so much more... but i don't see myself shelling out more money for lesser graphics... but then again... i never was much of a console guy...
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