From Deals Page - Linksys Etherfast Wireless AP Router with 4 Port Switch for $189.

billxp · 04-03-2001, 07:23 AM

How good of a deal is this?

Staples

I just ordered mine and used a 30 off 150 coupon to bring it down to $159.

Anyone have this?

akao · 04-03-2001, 07:49 AM

Well, it is a _very good_ deal, if it is what they say it is. I ordered mine yesterday, and the email invoice (different from the web invoice) stated:

380981 ETHERFAST 10/100 16PORT WITCH Qty: 1 Price: $189.98

After a few emails and getting nowhere, I called them up and asked for Manufacturers Product ID number for item number 457404, and they told me EZXS16W. Looking it up on the linksys website, this turns out to be a 16 port switch.

Not quite sure what to do. I was hoping someone else here has encountered the same things..

billxp · 04-03-2001, 07:52 AM

Opps I didn't catch that.

Gotta call customer service.

Any ideas if they ship the wrong thing?

akao · 04-03-2001, 08:01 AM

I have not had a previous experience with ordering online from Staples, so I really don't know how sloppy they are. It seems that the webpage for the product now claims that it is a "Linksys EtherFast Wireless AP Plus Cable/DSL Router with 16-Port Switch". So the number of ports just quadrupled. heh, wouldn't that be nice. If only, Linksys actually made such a product

http://www.staples.com/catalog/brows...404&PageType=1

billxp · 04-03-2001, 08:04 AM

Called customer service and was told it was a site error. She told me that they would issue a call tag if I do not want the item when it arrives.

At least I didn't go out and get the pccard for my laptop yet. LOL

akao · 04-03-2001, 08:08 AM

Does that mean it is not the Wireless AP Router, or does it just mean that they have no idea what the actual item is?

billxp · 04-03-2001, 08:15 AM

Sounds like its not the wireless router. That was supposed to be 200+.

Maybe its the Linksys DSSX16.

Going for $400+ on pricewatch.

I'm going to wait and see what I get.

Maybe they will ship this LOL Link Its the closet item that meets the email description they sent me.

[Edited by billxp on 04-03-2001 at 07:22 AM]

billxp · 04-03-2001, 08:56 AM

Ok did some more digging.

They are shipping this Linksys EZXS16W

NO DEAL goes for 150+ on pricewatch.

Maybe I can return it at a B&M for full price.

did I say that out loud?

tyler · 04-03-2001, 10:46 AM

hmmmm... that's not cool. staple should honor it.. take a look at it now... it says wireless ap plus with 16 port switch.

http://www.staples.com/catalog/brows...404&PageType=1

i don't want the switch.. i want the wireless ap... what are our options?

tyler · 04-03-2001, 10:55 AM

http://www.staples.com/Catalog/Brows...ssName=Routers

KikiRio · 04-03-2001, 11:03 AM

where is this $30 off $150 coupon code??

billxp · 04-03-2001, 12:08 PM

Ok Staples codes are here Codes
I just love this vbcode thing

Tyler look at the price in that new link. $299.98

They screwed up.

Go check the Gotapex deals link.

As for options I'm open for some realistic suggestions.

bobber · 04-03-2001, 04:00 PM

If this deal isn't what it supposted to be there will be a lot of people returing their stuff and a lot of headaches...I think apex should verify this as the actual deal he posted, granted it's not his fault it's Staples' but he should at least update the deals page to the possible problem.....I hate Internet returns!!!

billxp · 04-03-2001, 06:42 PM

I emailed Apex earlier in the day.

Maybe he's busy.

brainsmile · 04-03-2001, 09:47 PM

I can't believe that they won't do anything to rectify the situation. I got mine today. Not a wireless.

revil · 04-04-2001, 01:53 AM

Quote:

Originally posted by billxp
I emailed Apex earlier in the day.

Maybe he's busy.

Or, he was kidnapped by Monkeys! If only Stuart were here, he could save him!

billxp · 04-04-2001, 04:09 AM

Quote:

Originally posted by brainsmile
I can't believe that they won't do anything to rectify the situation. I got mine today. Not a wireless.

So is it the Linksys EZXS16W?

A CS rep told me that they would issue a call tag for pickup.

Call your credit card and cancel the sale.

Call Staples and claim bait and switch? Not even close to what they advertised. Check your order history and see what that says.

Am I just ranting???? Mine will be here soon.

tyler · 04-04-2001, 05:44 AM

what's a call tag? =)

brainsmile · 04-04-2001, 08:10 AM

It's just a 16 port router... they claim that it was just a typo and that there was no bait and switch... but then again who ever claims that it was...

Quote:

Originally posted by billxp

Quote:

Originally posted by brainsmile
I can't believe that they won't do anything to rectify the situation. I got mine today. Not a wireless.

So is it the Linksys EZXS16W?

A CS rep told me that they would issue a call tag for pickup.

Call your credit card and cancel the sale.

Call Staples and claim bait and switch? Not even close to what they advertised. Check your order history and see what that says.

Am I just ranting???? Mine will be here soon.

tyler · 04-04-2001, 08:44 AM

Can we bring this to the B&M and exchange it? After all, I printed the confirmation page and have a print out of the page description before this.

How can this be an error if they didn't update it for 2 days?

I think we have a case here.. the website STILL hasn't been corrected to show the supposed correct product.

G. J. S. · 04-04-2001, 10:23 AM

They initially started with the correct description title and details (wireless/router/4-port), then changed only the term 4-port to 16-port in the title, and now they changed the description details but kept the same erronneous title (wireless/router/16-port).

They are claiming typographical error but the original advertising had the proper title with the exact description from the manufacturer's web site. This is a complete substitution and not a typo.

I too have a printout of the completed order. It has the proper description and the $189.98 price. That is my contract and I expect them to honor it. They cannot send another item.

I did not get a printout of their original (wireless/router/4-port) advertising page. I do have their last two attempted corrections. If anyone managed to capture the original page, please fax (954-796-1248) or scan-n-email (gjs88888@yahoo.com).

I'm considering filing for criminal charges if Staples fails to make good on their sales contract.

tyler · 04-04-2001, 10:28 AM

if anyone wants a scanned copy of the original staples description, let me know. i printed the sucker out before placing the order.

G. J. S. · 04-04-2001, 10:39 AM

Got one copy!.....Thanks Tyler.

billxp · 04-04-2001, 02:14 PM

Tyler I'd appreciate one also.

If you could email it to billxp@yahoo.com

Thanks.

Bandito · 04-04-2001, 02:25 PM

They can still get out of fulfilling the order. They always do. I don't do Staples deals anymore... this is just a common thing with Staples.

AnimEva · 04-04-2001, 07:02 PM

well i got my order today and they got it wrong, even though after i got the wrong item in the confirmation and emailed their customer support and they assured me that i would get the wireless router, they still sent out the 16-port router. now i have to return everything...screw staples, now i have to go through the process of returning this ****, i aint going to wait for their sorry asses to get here, i have already filed a report to the BBB...saying that staples did a bait and switch on me.

STAPLES IS SUCK!!!

tyler · 04-04-2001, 09:15 PM

Bill - I'll send you out a copy tomorrow (the image file is in the office) *smirks* sounds like "oops, i left in my other coat pocket"

Reyarp Sdrol · 04-05-2001, 10:50 AM

I got my "virtual wireless" switch yesterday, even though I cancelled order on Tuesday. I put it on my AmEx Blue. Anyone know if AmEx could put pressure on Staples to honor their mistake? If they had this sitting on their shelf in their B&M with the wrong price, wouldn't they have to honor it???

G. J. S. · 04-05-2001, 04:53 PM

Look at your Amex Blue terms. If you have a personal account, this should fall under the purchase protection plan and you might to be able to have Staples ship you the proper item and have Amex cover the cost difference...... That is assuming you promptly contacted the vendor and were unable to resolve the issue to your satisfaction.

dannyp · 04-05-2001, 05:59 PM

tyler
id appreciate a copy of the original too.

email to dannyp@nyc.rr.com

thanks alot

04-03-2001, 10:46 AM	#9
tyler Lieutenant Junior Grade Join Date: Oct 2000 Location: a lank of ink Posts: 59	no wireless ap? hmmmm... that's not cool. staple should honor it.. take a look at it now... it says wireless ap plus with 16 port switch. http://www.staples.com/catalog/brows...404&PageType=1 i don't want the switch.. i want the wireless ap... what are our options?

04-03-2001, 10:55 AM	#10
tyler Lieutenant Junior Grade Join Date: Oct 2000 Location: a lank of ink Posts: 59	here's another link to the product? http://www.staples.com/Catalog/Brows...ssName=Routers

04-03-2001, 11:03 AM	#11
KikiRio Ensign Join Date: Aug 2000 Posts: 32	where is this $30 off $150 coupon code?? __________________ KikiRio

04-03-2001, 04:00 PM	#13
bobber Ensign Join Date: Mar 2000 Location: Canada Posts: 37	Change the Deals page If this deal isn't what it supposted to be there will be a lot of people returing their stuff and a lot of headaches...I think apex should verify this as the actual deal he posted, granted it's not his fault it's Staples' but he should at least update the deals page to the possible problem.....I hate Internet returns!!! __________________ bobber

04-03-2001, 09:47 PM	#15
brainsmile Chief of Naval Operations Join Date: Jun 2000 Location: woah... why is welfareloser here with me so early in the morning and more importantly why am I wearing her clothes?!? Posts: 13,754	Screwed I can't believe that they won't do anything to rectify the situation. I got mine today. Not a wireless. __________________ ********************************** DCM #1 (Founder) "Nobody beats Vitus Gerulaitis 18 times in a row." - Vitus Gerulaitis on beating Jimmy Connors after 17 failed attempts.

04-03-2001, 07:23 AM	#1
billxp Lieutenant Commander Join Date: Sep 2000 Location: NY Posts: 518	How good of a deal is this? Staples I just ordered mine and used a 30 off 150 coupon to bring it down to $159. Anyone have this?

04-03-2001, 07:49 AM	#2
akao Ensign Join Date: Jun 2000 Posts: 7	Well, it is a _very good_ deal, if it is what they say it is. I ordered mine yesterday, and the email invoice (different from the web invoice) stated: 380981 ETHERFAST 10/100 16PORT WITCH Qty: 1 Price: $189.98 After a few emails and getting nowhere, I called them up and asked for Manufacturers Product ID number for item number 457404, and they told me EZXS16W. Looking it up on the linksys website, this turns out to be a 16 port switch. Not quite sure what to do. I was hoping someone else here has encountered the same things..

04-03-2001, 07:52 AM	#3
billxp Lieutenant Commander Join Date: Sep 2000 Location: NY Posts: 518	Opps I didn't catch that. Gotta call customer service. Any ideas if they ship the wrong thing?

04-03-2001, 08:01 AM	#4
akao Ensign Join Date: Jun 2000 Posts: 7	I have not had a previous experience with ordering online from Staples, so I really don't know how sloppy they are. It seems that the webpage for the product now claims that it is a "Linksys EtherFast Wireless AP Plus Cable/DSL Router with 16-Port Switch". So the number of ports just quadrupled. heh, wouldn't that be nice. If only, Linksys actually made such a product http://www.staples.com/catalog/brows...404&PageType=1

04-03-2001, 08:04 AM	#5
billxp Lieutenant Commander Join Date: Sep 2000 Location: NY Posts: 518	Called customer service and was told it was a site error. She told me that they would issue a call tag if I do not want the item when it arrives. At least I didn't go out and get the pccard for my laptop yet. LOL

04-03-2001, 08:08 AM	#6
akao Ensign Join Date: Jun 2000 Posts: 7	Does that mean it is not the Wireless AP Router, or does it just mean that they have no idea what the actual item is?

04-03-2001, 08:15 AM	#7
billxp Lieutenant Commander Join Date: Sep 2000 Location: NY Posts: 518	Sounds like its not the wireless router. That was supposed to be 200+. Maybe its the Linksys DSSX16. Going for $400+ on pricewatch. I'm going to wait and see what I get. Maybe they will ship this LOL Link Its the closet item that meets the email description they sent me. [Edited by billxp on 04-03-2001 at 07:22 AM]

04-03-2001, 08:56 AM	#8
billxp Lieutenant Commander Join Date: Sep 2000 Location: NY Posts: 518	Ok did some more digging. They are shipping this Linksys EZXS16W NO DEAL goes for 150+ on pricewatch. Maybe I can return it at a B&M for full price. did I say that out loud?

04-03-2001, 12:08 PM	#12
billxp Lieutenant Commander Join Date: Sep 2000 Location: NY Posts: 518	Ok Staples codes are here Codes I just love this vbcode thing Tyler look at the price in that new link. $299.98 They screwed up. Go check the Gotapex deals link. As for options I'm open for some realistic suggestions.

04-03-2001, 06:42 PM	#14
billxp Lieutenant Commander Join Date: Sep 2000 Location: NY Posts: 518	I emailed Apex earlier in the day. Maybe he's busy.

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04-04-2001, 05:44 AM	#18
tyler Lieutenant Junior Grade Join Date: Oct 2000 Location: a lank of ink Posts: 59	what's a call tag? =)

04-04-2001, 08:44 AM	#20
tyler Lieutenant Junior Grade Join Date: Oct 2000 Location: a lank of ink Posts: 59	Can we bring this to the B&M and exchange it? After all, I printed the confirmation page and have a print out of the page description before this. How can this be an error if they didn't update it for 2 days? I think we have a case here.. the website STILL hasn't been corrected to show the supposed correct product.

04-04-2001, 10:23 AM	#21
G. J. S. Plebe Join Date: Apr 2001 Posts: 3	They initially started with the correct description title and details (wireless/router/4-port), then changed only the term 4-port to 16-port in the title, and now they changed the description details but kept the same erronneous title (wireless/router/16-port). They are claiming typographical error but the original advertising had the proper title with the exact description from the manufacturer's web site. This is a complete substitution and not a typo. I too have a printout of the completed order. It has the proper description and the $189.98 price. That is my contract and I expect them to honor it. They cannot send another item. I did not get a printout of their original (wireless/router/4-port) advertising page. I do have their last two attempted corrections. If anyone managed to capture the original page, please fax (954-796-1248) or scan-n-email (gjs88888@yahoo.com). I'm considering filing for criminal charges if Staples fails to make good on their sales contract.

04-04-2001, 10:28 AM	#22
tyler Lieutenant Junior Grade Join Date: Oct 2000 Location: a lank of ink Posts: 59	if anyone wants a scanned copy of the original staples description, let me know. i printed the sucker out before placing the order.

04-04-2001, 10:39 AM	#23
G. J. S. Plebe Join Date: Apr 2001 Posts: 3	Got one copy!.....Thanks Tyler.

04-04-2001, 02:14 PM	#24
billxp Lieutenant Commander Join Date: Sep 2000 Location: NY Posts: 518	Tyler I'd appreciate one also. If you could email it to billxp@yahoo.com Thanks.

04-04-2001, 02:25 PM	#25
Bandito Lieutenant Join Date: May 2000 Location: detroit, mi usa Posts: 381	They can still get out of fulfilling the order. They always do. I don't do Staples deals anymore... this is just a common thing with Staples.

04-04-2001, 07:02 PM	#26
AnimEva Lieutenant Junior Grade Join Date: Apr 2000 Location: New York, NY, USA Posts: 190	well i got my order today and they got it wrong, even though after i got the wrong item in the confirmation and emailed their customer support and they assured me that i would get the wireless router, they still sent out the 16-port router. now i have to return everything...screw staples, now i have to go through the process of returning this ****, i aint going to wait for their sorry asses to get here, i have already filed a report to the BBB...saying that staples did a bait and switch on me. STAPLES IS SUCK!!!

04-04-2001, 09:15 PM	#27
tyler Lieutenant Junior Grade Join Date: Oct 2000 Location: a lank of ink Posts: 59	Bill - I'll send you out a copy tomorrow (the image file is in the office) smirks sounds like "oops, i left in my other coat pocket"

04-05-2001, 10:50 AM	#28
Reyarp Sdrol Lieutenant Junior Grade Join Date: Jun 2000 Posts: 69	I got my "virtual wireless" switch yesterday, even though I cancelled order on Tuesday. I put it on my AmEx Blue. Anyone know if AmEx could put pressure on Staples to honor their mistake? If they had this sitting on their shelf in their B&M with the wrong price, wouldn't they have to honor it??? __________________ "Don't touch it - it's eeeeeeeeeeeeeeeeeeeeeevil!"

04-05-2001, 04:53 PM	#29
G. J. S. Plebe Join Date: Apr 2001 Posts: 3	Look at your Amex Blue terms. If you have a personal account, this should fall under the purchase protection plan and you might to be able to have Staples ship you the proper item and have Amex cover the cost difference...... That is assuming you promptly contacted the vendor and were unable to resolve the issue to your satisfaction.

04-05-2001, 05:59 PM	#30
dannyp Lieutenant Junior Grade Join Date: Jun 2000 Posts: 53	tyler id appreciate a copy of the original too. email to dannyp@nyc.rr.com thanks alot

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