cmontyburns

Apex:

What is the name of your contact at AI Computers?

J_money

Well....the wrath of the monkey's got my vote. Whatever Gabe says man.

FireMan2103

So.....will someone please post the best way (if there is one), to cancel an order. I'm afraid, I just don't feel like waiting any longer for something that probably won't happen.

Still waiting to get my credit card statement....to see if I've been billed.

Thanks to anyone that responds.

Marka

The only way to cancell that everyone has posted so far (and I used) has beet to send AI an e-mail, and to CC it to Gabe at Apex@gotapex.com
I think you should put cancell and order number in the subject

aggieSlaughter

If you're goin to cancel, cancel. If not, then wait it out. Don't go throwing blame at any of the people that run this board, especially Apex. They're all working very hard to keep all of you happy. This was a YMMV deal from the start. There were doubts form the beginning if this was going to go through.

I think everyone needs to take a chill pill and let Apex work his magic. He'll let you guys know what's up tomorrow, 'nuff said.

AggieSlaughter

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dizzytrain

The line has been drawn...

good luck Apex, hope you get some kind of closure on this deal one way or the other

Foxdog

Is anyone else in this situationa? AI has a pending transaction with my MBNA card. They have reserved the credit on my acccount for their use, but haven't actually taken the money out. I was told since they haven't taken the loot, I can't claim the fraud yet, however I have no way to cancel their right to the $1063, even if I cancel the card. (After 30 days I can remove their hold.) I don't wnat to move on buying a new rig until this part is settled.

Apex & Crew, you do a wonderful job. I hope no one tries to blame you that AI is such a crap, non-company.

Marka

Cancelling the card should null and void all transactions that are pending on it. Try calling your bank again, sometimes different people there tell you different things.

degeester

Thanks, Marka and Apex. I did as Marka suggested by e-mailing and cc Apex. Apex sent me a e-mail right away stating he was forwarding the e-mail request to his contact. Hope the order is cancelled.

kimchicowboy

apex is so cool. i love ya man. sorry, i just felt like saying that. hahaha.

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Bidhere23

Cancelling a credit card will not null and void pending transations.

cmontyburns

This was a YMMV deal from the start? I didn't see any disclaimer like that on the front page at GotApex.com -- just a pitch about the awesome deal. I don't think there was a link to this discussion.

faither

If anyone's interested, they're still offering $200 off plus free shipping.

I'm going to hold off ordering another until I see the quality on my pending order.





















btw...I'm still in. But hey, I'm crazy like that!

Marka

According to Citibank that was the only thing I could do to prevent AI from charging my card. It could be different for different banks, I just threw in my 5 cents. You have to figgure it out with your banks/CCs.

Arhant

I did the same. I got a prompt response from Apex but no response from AI. I can still log in and see my order in the NEW status. I cancelled last week! The problem will be finding a pulse at AI. I'm a 50XX order so maybe they will be out of business before they get that high on the list.
While I was logged in on the AI website, I changed all of the information on my personal account. I hoped that this would make AI unable to process the card, since the name and address don't match. I may end up cancelling the card as well.

cyber_nicco

My CC company told me the same thing (this was as I cancelled my card. They said they can put a hold in, without actually charging the card. What's worse, is that my CC company couldn't tell me if a hold had been placed due to a billing cycle thing. I will probably push harder to find out, but I have no assurance at this point.

pcguy

But you don't have to actually pay for pending transactions on your bill tho right? Just checking for clarification....

toecheese

I cc'd Apex and canceled my order five days ago. Gabe responded, but I'm still in a 'new' state at AI.

SteelheadBob

First off most credit Card Companys now provide you with online access to your account. I know Citibank and Discover both do and Capital did have it. You still get paper statements and can make regular payments it just shows you your cards activity. Beware though it does not show holds or who placed the holds. Gas stations are the biggest holdees(sp?) in the US. If you do pay at the pump they usually put a 100 bucks on hold and even if you only pump 10 they will charge you for the 10 but the hold will stay untill the next billing cycle. This way they make sure you have enough and get prior approval before pumping.I found out the hard way on vacation about 4 years ago I had over 2200 in holds and only around 500 in gas charges.Even if you don't want online access, if you call the card issuer and ask they will tell you all activity and pending holds. Ask for the cards fraud department and give them a heads up they might start flagging AI charges and at least you tried to warn them.Save copies and print out all emails to AI and your CC company you may need them down the line. Good Luck

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saboism

I have sent a Cancellation email to AI on the 5/13, I then forwarded my email to apex@gotapex.com

As of yet, I have received no reply from either AI or Apex. No communication from anyone whatsoever.

I've been patient, and only sent Apex 1 email. Perhaps it was overlooked? I would certainly appreciate a response if only to know that someone somewhere besides myself knows I attempted to cancel this order. And I've seen numerous posts regarding being caught up with emails.

Did I use the correct address for Apex?

tourbound

Yes, you used the correct address. You can bet that your email wasn't overlooked. He barely has time to read all the email he gets, much less respond to everyone. I'm sure he passed it on to AI on your behalf.

beo

He told me his name was "Puddintame," and that if I asked him again, he would tell me the same.

the greatest

i purchased several systems from AI computers during their 1/2 off sale. 4 of the 8 (the most expensive 4) that i purchased moved to "level 3" around May 14th, the remaining have stayed "new". my credit card was charged for the purchases of the 4 that are in "level 3". a few weeks ago you could go to their website and review your orders, now if you try there is an error...

Error Diagnostic Information
An error occurred while evaluating the expression:
discount = ORDER_DETAILS.discount
Error near line 341, column 7.

i purchased the zalmen CPU fan when it was on sale several months ago and received it in a timly fashion, these computers on the other hand...

i like everyone else tried to call but only got the busy signal, i tried to email but received no response. what is going on at AI computers i don't know but it seems like they may be working on the orders, it is just taking forever (maybe they only work once a week and are in court the other 4 days?)

if i get the computers (soon) and they are what i paid for i will be happy but it seems only time will tell.

has anyone else been upgraded to level 3,4 or 5?

Marka

Have you read the other posts?

cmontyburns

I'm going to guess that no, he hasn't read the past 950 posts.

faither

Is that a Little Rascals reference????

Porkfry

I wonder if we're going to hear about how they had a fatal system crash in their department and that's what made it so they couldn't respond to mail or get on ICQ, or maybe it was something dealing with the "T1" line and that messed up things....SOOOO this translates out to them not being able to ship the systems out for another month or so, or process canceled orders.

I will say this has to be the weirdest thing that's ever happened to me when it comes to shopping on line.

In the beginning when replies from AI Computers were few and far between I really chalked it up to them being swamped with the orders. I had no reason not to believe that the reason their phone line was down was because they were upgrading, I had no reason not to believe that they were just up to their eyeballs in orders and whatnot.

Things are different now and its frustrating as hell. I'm really glad that Gabe has been doing all he can.

DarkFury

I think it's been around alot longer than them as well...

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Gidget

Does anyone think that there is even the slightest chance that the computers will actually be shipped?
I'm one of those 'Drama Queen meets Nancy Drew' types which probably explains why I am still part of this nasty little mess. If I cancel now I might miss out on some real action so I'll stick with it a little while longer.
My order number was 37XX and they sent me an email letting me know that my computer supposedly hit stage 3 on May 10. I have not heard a peep out of them since that date.
Does anyone have ANY hope?

pcguy

anxiously awaiting G|A's post tonight