Network printer help please

GilbertsGrape · 05-15-2003, 11:00 AM

I’m having some problems with an HP Network printer on a NT4 Network using TCP/IP Direct Jet
The printer sometime stops working and I have to release it from the DHCP scope and then restart the printer and then it starts working again. So after that I decided to set the printer to a permanent address and I still have the same issues, but now I only have to restart the printer and it will start printing. (most of the time) do any of you have any ideas for a permanent solution. It just started doing this it use to work just fine until recently.

Grape

Joshua · 05-15-2003, 02:04 PM

Upgrade the firmware on the Jet Direct card. Use the link below to get the Download manager, and use that to update the firmware.

http://h20000.www2.hp.com/bizsupport...odTypeId=18972

GilbertsGrape · 05-15-2003, 04:04 PM

i think it is something else..... for the past 2 years it has worked fine is there any other suggestions

Joshua · 05-15-2003, 06:01 PM

Change the network cable. Also check the settings for keep alives.

Last resort, disable power saver on the printer. It prolly loses it when it goes to sleep.

You should STILL update the firmware!

GilbertsGrape · 05-15-2003, 08:19 PM

Quote:

Originally posted by SnotRocket
Change the network cable. Also check the settings for keep alives.

Last resort, disable power saver on the printer. It prolly loses it when it goes to sleep.

You should STILL update the firmware!

ok i need a little assistance with this. i dont think it is the cable because this happens to both network printers.

where do i go to check the settings to keep alives and what should it be set to.

Will check into updateing firmware not sure how hard that will be.

thx again for assistance. it is appricated.

now the printer has to be cycled on and off to print each job this is so weird. also i have rebooted the server

Joshua · 05-16-2003, 05:53 AM

Firmware is easy enough. Just d/l the download manager, plug in the IP of the printer in question. It will then display the current firmware of the machine and the updated firmware versions available. Just select the machine and hit update.

You can also have it go out and look up all of the HP print servers on your network and display the same info.

For the TCP/IP timeout settings (keep alives) what type of printer do you have? I can then look up the settings for you.

Last, did you disable power saver on the printers?

GilbertsGrape · 05-16-2003, 07:01 AM

I have a HP LaserJet 4050N printer on a NT4.x network.

With firmware date code 1991030B6.30PS Wait Time-out 300 seconds
HP Jet send address 10.40.125.214

HP JetDirect J3113A
FirmWare Revision G.08.04
Idle Time out Seconds 90
TCP/IP Status 40

Will try and figure out how to turn off the power saver soon. do i do that from the printer it's self or from a PC
Thanks
Grape

GilbertsGrape · 05-16-2003, 07:03 AM

also can i update the firmware from any WS or do i have to do it from the server?

GilbertsGrape · 05-16-2003, 07:30 AM

updated firmware same issue still looking for powersaver

Peachhead · 05-16-2003, 08:30 AM

I have had this problem before and it turned out to be a bad card.

GilbertsGrape · 05-16-2003, 10:19 AM

well i updated Firm ware Snot was right and i should did this suggestion first but i thought there should be no problems where it was gorling for a log time before this time. i also turned off the power saver and that seemed to do the trick. i will let you all know if i get any complaints monday morning.

THANK YOU ALL

Grape

Joshua · 05-16-2003, 11:45 AM

Glad to help.. Hopefully that fixes it for good!

05-15-2003, 11:00 AM	#1
GilbertsGrape Captain Join Date: Sep 2000 Location: You can’t get there from here, USA Posts: 1,797	Network printer help please I’m having some problems with an HP Network printer on a NT4 Network using TCP/IP Direct Jet The printer sometime stops working and I have to release it from the DHCP scope and then restart the printer and then it starts working again. So after that I decided to set the printer to a permanent address and I still have the same issues, but now I only have to restart the printer and it will start printing. (most of the time) do any of you have any ideas for a permanent solution. It just started doing this it use to work just fine until recently. Grape

05-15-2003, 02:04 PM	#2
Joshua Rear Admiral Upper Half Join Date: Jan 2001 Location: Long Island, NY Posts: 3,390	Upgrade the firmware on the Jet Direct card. Use the link below to get the Download manager, and use that to update the firmware. http://h20000.www2.hp.com/bizsupport...odTypeId=18972 __________________ The Apexer formerly known as SnotRocket. "Like I **ing said, "Ok, so I hear it may be a repost. Blah But I had never seen it, so..." ** you Canta." -Jenny 12/4/2003

05-16-2003, 08:30 AM	#10
Peachhead Lieutenant Commander Join Date: Oct 2000 Location: Georgia Posts: 521	I have had this problem before and it turned out to be a bad card. __________________ _______________________________ "I love being alive and I will be the best man I possibly can. I will take love wherever I find it and offer it to everyone who will take it..seek knowledge from those wiser..and teach those who wish to learn from me." --Duane Allman

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05-15-2003, 04:04 PM	#3
GilbertsGrape Captain Join Date: Sep 2000 Location: You can’t get there from here, USA Posts: 1,797	i think it is something else..... for the past 2 years it has worked fine is there any other suggestions

05-15-2003, 06:01 PM	#4
Joshua Rear Admiral Upper Half Join Date: Jan 2001 Location: Long Island, NY Posts: 3,390	Change the network cable. Also check the settings for keep alives. Last resort, disable power saver on the printer. It prolly loses it when it goes to sleep. You should STILL update the firmware!

05-16-2003, 05:53 AM	#6
Joshua Rear Admiral Upper Half Join Date: Jan 2001 Location: Long Island, NY Posts: 3,390	Firmware is easy enough. Just d/l the download manager, plug in the IP of the printer in question. It will then display the current firmware of the machine and the updated firmware versions available. Just select the machine and hit update. You can also have it go out and look up all of the HP print servers on your network and display the same info. For the TCP/IP timeout settings (keep alives) what type of printer do you have? I can then look up the settings for you. Last, did you disable power saver on the printers?

05-16-2003, 07:01 AM	#7
GilbertsGrape Captain Join Date: Sep 2000 Location: You can’t get there from here, USA Posts: 1,797	I have a HP LaserJet 4050N printer on a NT4.x network. With firmware date code 1991030B6.30PS Wait Time-out 300 seconds HP Jet send address 10.40.125.214 HP JetDirect J3113A FirmWare Revision G.08.04 Idle Time out Seconds 90 TCP/IP Status 40 Will try and figure out how to turn off the power saver soon. do i do that from the printer it's self or from a PC Thanks Grape

05-16-2003, 07:03 AM	#8
GilbertsGrape Captain Join Date: Sep 2000 Location: You can’t get there from here, USA Posts: 1,797	also can i update the firmware from any WS or do i have to do it from the server?

05-16-2003, 07:30 AM	#9
GilbertsGrape Captain Join Date: Sep 2000 Location: You can’t get there from here, USA Posts: 1,797	updated firmware same issue still looking for powersaver

05-16-2003, 10:19 AM	#11
GilbertsGrape Captain Join Date: Sep 2000 Location: You can’t get there from here, USA Posts: 1,797	well i updated Firm ware Snot was right and i should did this suggestion first but i thought there should be no problems where it was gorling for a log time before this time. i also turned off the power saver and that seemed to do the trick. i will let you all know if i get any complaints monday morning. THANK YOU ALL Grape

05-16-2003, 11:45 AM	#12
Joshua Rear Admiral Upper Half Join Date: Jan 2001 Location: Long Island, NY Posts: 3,390	Glad to help.. Hopefully that fixes it for good!

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