OneCall Panasonic DVD Deal

yellowfist · 10-23-2002, 02:27 AM

Anyone get in one the Panasonic DVD player from OneCall for about 200 shipped? If so, did anyone recieve a broken unit? How has people's experience been with that company?

spigidygak · 10-23-2002, 03:06 AM

Got in on it and now it was not broken. Shipped nicely and can't see how it could of unless if it made the cut in the fedex bowl game. Call them up, real good customer support. Probably was damaged during shipping from panasonic's warehouse to onecall.

raimin · 10-23-2002, 11:35 AM

I actually ordered it 2 months ago, got a defective unit...knob wouldn;t turn...sent it back, got another, tray is broken, called and they wern't surprised that i was calling about it, since they were having alot rma'd

i dont know about the QC now though

onecall was great, no problems dealing with rma, just wished i got a working unit

spigidygak · 10-23-2002, 06:00 PM

Well good to here you're getting it taken care of doubt quality control is onecall's fault. Probably on panasonic's end.

yellowfist · 10-23-2002, 07:26 PM

my tray was broken when i got it. it sucks that if it is defective we still have to cover shipping. i hope i dont get another defective unit. as for customer service, the line was busy for 3 hours straight when i called. then when i got through they said "welcome to onecall hold please" click. i was on hold for a while. i got rma and the directions were confusing, they changed their address. called back again to double check before sending. when they answered this time the guy said hold on, let me finish this transaction first. after 5 mins i noticed he put me on hold. another guy answers and asks who im holding for. i say no one but i just have a quick question....and then i was cut off with "hold on." 15 mins later i talked to someone who sounded very ticked off that i was calling to double check, he gave me different instructions and didnt mention the address change. I just decided to put my rma number, address, personal info on everybox to be safe. i hope the address the other guy gave me is right. oh yeah, the guy told me panasonics are very reliable and that the tray thing is a rare problem.

raimin · 10-24-2002, 12:14 PM

sorry, to hear you had that much problem...The several times i called, it was very good customrer service with no time on hold. My guy said they were having problems with the panasonics, but i ordered when panasonic was having problems making enough to keep them in stock. Hopefully they fixed the issues, since i had always recommened panasonic dvds

10-23-2002, 02:27 AM	#1
yellowfist Ensign Join Date: Oct 2002 Posts: 5	OneCall Panasonic DVD Deal Anyone get in one the Panasonic DVD player from OneCall for about 200 shipped? If so, did anyone recieve a broken unit? How has people's experience been with that company?

10-23-2002, 03:06 AM	#2
spigidygak Admiral Join Date: May 2000 Location: Redlands & San Diego, CA. Posts: 5,882	Got in on it and now it was not broken. Shipped nicely and can't see how it could of unless if it made the cut in the fedex bowl game. Call them up, real good customer support. Probably was damaged during shipping from panasonic's warehouse to onecall. __________________

10-23-2002, 07:26 PM	#5
yellowfist Ensign Join Date: Oct 2002 Posts: 5	broken tray my tray was broken when i got it. it sucks that if it is defective we still have to cover shipping. i hope i dont get another defective unit. as for customer service, the line was busy for 3 hours straight when i called. then when i got through they said "welcome to onecall hold please" click. i was on hold for a while. i got rma and the directions were confusing, they changed their address. called back again to double check before sending. when they answered this time the guy said hold on, let me finish this transaction first. after 5 mins i noticed he put me on hold. another guy answers and asks who im holding for. i say no one but i just have a quick question....and then i was cut off with "hold on." 15 mins later i talked to someone who sounded very ticked off that i was calling to double check, he gave me different instructions and didnt mention the address change. I just decided to put my rma number, address, personal info on everybox to be safe. i hope the address the other guy gave me is right. oh yeah, the guy told me panasonics are very reliable and that the tray thing is a rare problem.

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10-23-2002, 11:35 AM	#3
raimin Captain Join Date: Apr 2000 Location: san francisco Posts: 1,627	I actually ordered it 2 months ago, got a defective unit...knob wouldn;t turn...sent it back, got another, tray is broken, called and they wern't surprised that i was calling about it, since they were having alot rma'd i dont know about the QC now though onecall was great, no problems dealing with rma, just wished i got a working unit

10-23-2002, 06:00 PM	#4
spigidygak Admiral Join Date: May 2000 Location: Redlands & San Diego, CA. Posts: 5,882	Well good to here you're getting it taken care of doubt quality control is onecall's fault. Probably on panasonic's end.

10-24-2002, 12:14 PM	#6
raimin Captain Join Date: Apr 2000 Location: san francisco Posts: 1,627	sorry, to hear you had that much problem...The several times i called, it was very good customrer service with no time on hold. My guy said they were having problems with the panasonics, but i ordered when panasonic was having problems making enough to keep them in stock. Hopefully they fixed the issues, since i had always recommened panasonic dvds

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